Archive of posts filed under the News category.

announcements, calls for papers, notices about events

March 28 – 30 Arizona State U’s Services Leadership Insititute

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The Services Leadership Institute is a unique and powerful program that will bring together leading academicians and seasoned business leaders to show you how to apply a proven process for service quality in your organization.  You will identify key improvement points to make the greatest impact on delivering what your customers really expect and what …

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ITSM Program In Atilim University

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IBM and Atılım University initiate Information Technologies Service Management (ITSM)Master Science Program aimed at training IT service management specialists. Signing ceremony of the cooperation agreement was held on September 2, 2010 with the participation of Jale Akyel, IBM Turkey University Relations Leader, Prof. Dr. Abdurrahim Özgenoğlu, Rector of Atılım University and Prof. Dr. Ali Yazıcı, …

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Short takes week of 15 December

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I really like this short video that Matti Kokkala at VTT sent me: short video we made about the Service Science & Business Network, see http://www.vtt.fi/img/video/vtt_ssb.wmv (in Finnish, English subtitles). On the theme of short – here is also an updated short presentation – I probably should add a slide after # 5 and # …

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