Archive of posts filed under the Blogs category.

Governance Service Systems and Understanding California Counties

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Governance Service Systems and Understanding California Counties: I am continuing my education on the topic of California Counties, by studying the material at http://www.counties.org/default.asp?id=110. Local universities are very important to counties (most county employees graduate from local universities, and counties are often very high up on the list of largest employers in cities within counties). …

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In search of the most innovative MBA student team in the world:

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In search of the most innovative MBA student team in the world: More and more student competitions are a way to align university, industry, and government on important themes.   Singularity University is producing a lot of interesting project plans with the goal of creating projects that could change the world (http://singularityu.org/programs/graduate-studies-program/gsp-09/team-projects/) Winners of competitions may …

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update 1 July – Australia, Greece, Smart and more

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Service Science in Australia: Andrew Dingjan (Australia CSIRO), who is the CSIRO Services Science Network Leader and General Manager, Business & Commercialisation, recently ran CSIRO’s first Services Science Network conference … I was able to join via telepresence, and the event website should be available soon. Hossein Zadeh (Australia RMIT) and Jay Hannon (Australia IBM) …

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the family as a service system

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The family as a key type of service system: In my AMA SERVSIG keynote one of the questions was about families as a fundamental type of service system – my talk looked at cities, universities, and businesses as more recent (in the last 10,000 years of human history) types of service systems.   Evert Gummesson, University …

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updates – Japan, India

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Japan Service Science. Yuriko Sawatani, Fellow, Service Science, Management and Engineering, Japan Science and Technology Agency (JST) recently provided me with an update on JST’s approach to developing a theory of service systems as well as improved service system implementations.  Many proposals are currently being evaluated for funding. Aligning universities, cities, and IBM to promote …

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Conferences: INFORMS, CACM, Forum on Service

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INFORMS Service Science Section: Ralph Badinelli and others continue to encourage an excellent stream of conferences and papers.   I encourage everyone to check out the newsletters at the home website (http://service-sci.section.informs.org/index.html). CACM July 2010: Communications of the ACM 53(7) has several interesting articles for service scientists, including: (1) Mari Sako (Oxford University, UK) Outsourcing versus …

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this week’s short takes

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Shorts Takes: Minni Sarkka (Aalto University Finland) recommends Service Engineering and Management http://www.sem2010.tkk.fi/index.htm HICSS-44, Kauai, Hawaii (January 4-7, 2011) Service Science track http://www.hicss.hawaii.edu/hicss_44/Minitracks44/dt-sersys.pdf AMA SERVSIG http://www.servsig2010.org/programme.html Portugal FEP Masters in Service Management Joao Pronenca: http://www.fep.up.pt/cursos/mestrados/mgs/DOC_10_11/GServi%C3%A7os_uk_10_net.pdf Stefan Holmlid, Interaction & Service Design, Linköping University http://www.ida.liu.se/~ixs/ Linköping University, Sweden will host the Service Design and Innovation Conference …

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COGNOS and ILOG

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My colleague in IBM Academic Initiatives, Kevin Faughnan (US IBM) informs me of the availability of both COGNOS and ILOG tools for university faculty.   We are seeing more universities starting and expanding their analytics programs, especially industry professionals returning to university (life long learning) to get the latest in advanced analytic tools and techniques.  Analytics …

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Books – new

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Paul Maglio (US IBM Almaden), Cheryl Kielszewski (US Almaden), and I are delighted that “The Handbook of Service Science” is now available; Springer is the publisher.   Many people to thank for their help creating this work which summarizes the history of service research from multiple perspectives, and provides a glimpse into the future of service …

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