My colleagues in IBM Education, Mike King (US IBM), Chris Bernbrock (US IBM), Patty Sullivan (US IBM), continue to keep me posted on the adoption of Cloud Computing by schools and universities. Patty recently showed me some material about the business of education during a visit of a group of New Zealand CIO’s. Many service …
Prof. Lou Freund (US SJSU) is at the Frontiers in Service conference in Sweden this week. Frontiers is one of the top service research conferences in the world, and was established almost 20 years ago by Prof. Roland Rust (US UMaryland). Lou and I are collecting up a group of people to help us plan …
Continue reading ‘help plan a “human side of service engineering” conference’ »
Prof. Robert Sutton (US Stanford) has a new book Good Boss, Bad Boss: How to be the best… and learn from the worst Looking forward to reading that soon. The title reminds me of a very interesting New Scientist article I read – “To Be The Best… Learn From the Rest.” Service system entities use …
University activities
Will you be at Porto in June? I will! SERVSIG 2010 has now a facebook page. You can access it through the facebook link at the SERVSIG 2010 webpage (www.servsig2010.org) or at http://www.facebook.com/pages/SERVSIG2010/112382552131601. You are welcome to visit the facebook page and become a SERVSIG 2010 fan. In our facebook page you can find more …
“Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence,” John Wiley (2010) ISBN: 978-0-470-42332-5, Hardcover — the flier Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on …
Continue reading ‘New book by Carl Chang – University at Buffalo’ »
From: Professor Alan Clarke; Chair of the Scientific Committee Exploring Co-Creation 2010 September 16 – 18, 2010 The topic has emerged from the success of the first conference last year and explores the lessons for Central and Eastern Europe from best practices and new approaches to tourism development. Papers are welcomed from a variety of …
The event will bring together international experts in the field of Service Research with PhD students, young scientists and practitioners from industry. Through lectures, tutorials and social events, the Summer School will provide a forum for participants to discuss and learn about Service Research. Participants can benefit from the expertise of the lecturers and share …
To SSMEnetUK members Open Registration now available for SSMEnetUK members Case Studies in Service Innovation June 14th to 15th http://www.ssmenetuk.org/netactivity.asp?pid=18 We have had an excellent response to our call for Case Studies, and are now looking forward to an exciting event with panel sessions, distinguish keynote speakers, two workshops and an afternoon of hot topics …
Continue reading ‘Case Studies in Service Innovation June 14th to 15th’ »
*SEM2010 Invitation letter* Dear PhD-candidates, Researchers, Friends and Colleagues. The registration process for the International Summer School in Service Engineering and Management, SEM2010 is now open. The PhD-level course is organized by the Department of Industrial Engineering and Management at Aalto University School of Science and Technology and takes place in Espoo, Finland Sept 26 …