Archive of posts filed under the Blogs category.

this week’s short takes

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Shorts Takes: Minni Sarkka (Aalto University Finland) recommends Service Engineering and Management http://www.sem2010.tkk.fi/index.htm HICSS-44, Kauai, Hawaii (January 4-7, 2011) Service Science track http://www.hicss.hawaii.edu/hicss_44/Minitracks44/dt-sersys.pdf AMA SERVSIG http://www.servsig2010.org/programme.html Portugal FEP Masters in Service Management Joao Pronenca: http://www.fep.up.pt/cursos/mestrados/mgs/DOC_10_11/GServi%C3%A7os_uk_10_net.pdf Stefan Holmlid, Interaction & Service Design, Linköping University http://www.ida.liu.se/~ixs/ Linköping University, Sweden will host the Service Design and Innovation Conference …

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COGNOS and ILOG

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My colleague in IBM Academic Initiatives, Kevin Faughnan (US IBM) informs me of the availability of both COGNOS and ILOG tools for university faculty.   We are seeing more universities starting and expanding their analytics programs, especially industry professionals returning to university (life long learning) to get the latest in advanced analytic tools and techniques.  Analytics …

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Books – new

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Paul Maglio (US IBM Almaden), Cheryl Kielszewski (US Almaden), and I are delighted that “The Handbook of Service Science” is now available; Springer is the publisher.   Many people to thank for their help creating this work which summarizes the history of service research from multiple perspectives, and provides a glimpse into the future of service …

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help plan a “human side of service engineering” conference

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Prof. Lou Freund (US SJSU) is at the Frontiers in Service conference in Sweden this week.   Frontiers is one of the top service research conferences in the world, and was established almost 20 years ago by Prof. Roland Rust (US UMaryland).    Lou and I are collecting up a group of people to help us plan …

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Book “Good Boss, Bad Boss..”

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Prof. Robert Sutton (US Stanford) has a new book Good Boss, Bad Boss: How to be the best… and learn from the worst    Looking forward to reading that soon.    The title reminds me of a very interesting New Scientist article I read – “To Be The Best… Learn From the Rest.”     Service system entities use …

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SERVSIG now on Facebook

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Will you be at Porto in June?  I will! SERVSIG 2010 has now a facebook page. You can access it through the facebook link at the SERVSIG 2010 webpage (www.servsig2010.org) or at http://www.facebook.com/pages/SERVSIG2010/112382552131601. You are welcome to visit the facebook page and become a SERVSIG 2010 fan. In our facebook page you can find more …

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New book by Carl Chang – University at Buffalo

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“Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence,” John Wiley (2010) ISBN: 978-0-470-42332-5, Hardcover — the flier Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on …

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Invitation to Exploring Co-Creation Conference, Univeristy of Pannonia, Veszprém, Hungary

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From:  Professor Alan Clarke; Chair of the Scientific Committee Exploring Co-Creation 2010 September 16 – 18, 2010 The topic has emerged from the success of the first conference last year and explores the lessons for Central and Eastern Europe from best practices and new approaches to tourism development. Papers are welcomed from a variety of …

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