Happy New Year 2011 to you and the other pioneers in the service science community world wide! Let’s start the new year right by introducing “whole service” as an ambitious and exciting new frontier area. Everyone knows what self service is, and some have even heard of super service, but what is “whole service?” To …
International Journal of Service Science, Management, Engineering, and Technology. A complimentary copy of Volume 1, Issue 4 may be accessed by clicking the link below: http://resources.igi-global.com/marketing/journals/IJSSMET1(4).pdf
Many nations include growing their financial serivces sector as part of their national service innovation roadmaps (see figure page 2 of http://www.ifm.eng.cam.ac.uk/ssme/documents/080428ssi_us_letter.pdf). These nations may find a recent article of special interest. Hatzakis, Nair, Pinedo (2010) have created a truly comprehensive article on operations in financial service businesses – a real “tour de force” and significant contribution to …
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Creating an undergraduate minor in SSMED: Service Science Management Engineering and Design Today’s undergraduates face new challenges upon graduation. Employers want and expect more. Global markets and competitors are one factor. They create an unrelenting pace of change and the so-called “innovation imperative.” Students seeking employment today need more than depth in one academic discipline. …
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Collegiate Employment Research Institute Download the free report. Despite the gloomy national labor market situation, the college segment of the market is poised to rebound this year. While overall hiring across all degrees is expected to increase 3%, hiring at the Bachelor’s level is expected to surge by 10% according to the 4,600 employers who …
The 300 dollar house challenge Book: Collaboration and Co-Creation: New Platforms for Marketing and Innovation The book uses a variety of case studies and stories involving companies, organizations, and individuals, such as Unilever, Hallmark, NASA, Electrolux, Nokia, P&G, BMW-Mini, Blizzard Entertainment, Frito-Lay, Susan G. Komen for the Cure, Ellen Degeneres, and IBM to demonstrate how …
Annual meeting Design Thinking To Mobilize Science, Technology, and Innovation for Social Challenges Sunday, February 20, 2011: 8:30 AM-11:30 AM Washington, DC
Hershey, PA – October 29, 2010 – IGI Global, an international publishing company specializing in high-quality research publications in the fields of computer science and information technology management, is pleased to announce the successful completion of the inaugural year of the International Journal of Service Science, Management, Engineering, and Technology (Editor-in-Chief Miguel-Angel Sicilia, University of …
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Video link As global economies converge in the upper quadrant of rich & healthy, there are infinite possibilities to prosper and coexist peacefully.
A new program is launched at Universita Milano Bicocca called Master of ICT Management. It looks like a pretty well-rounded program to me – technology subjects, business and PEOPLE!!