Archive of entries posted by Jim Spohrer

Tips for Educating New Service Professionals

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Educating the New Service Professional: What are the Essentials of a Service Curriculum? Cheryl Kieliszewski, Ph.D., IBM Almaden Research Center,  Analysis by Xiaoyun (Amanda) Liu  Document https://service-science.info/wp-content/uploads/2012/06/Educating-New-Service-Professional_Large4.pdf This document has a lot of good perspective for those who are new to service science management engineering and design (SSME+D) topics, but interested in having some tips …

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Service Innovation Policy – OECD Survey and Workshop

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Please take the following survey (about five minutes): https://webnet.oecd.org/Survey/Survey.aspx?s=9e39dcb15b1b40319d9e3e1bb1bb7fb6 The OECD  Working Party on Innovation and Technology Policy (TIP) has launched a project on R&D and innovation in services, which is intended to provide evidence on recent service innovation trends, improve the measurement of service-based activity across sectors, and increase understanding of the role of …

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Art & Science of Service Conference (Deadline May 4th)

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Several colleagues at the POMS Conference In Chicago this past week asked me if they could still submit abstracts to the Art & Science of Service Conference, to which I said yes. To be fair to everyone, I have extended the deadline to next Friday, May 4.   Attached is the Meeting Announcement and the …

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Disney: Example Human-Side of Service Engineering

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For those planning to attend the Human-Side of Service Engineering Conference in July 21-24 2012 San Francisco, the following article may be of interest… In Business Consulting, Disney Institute is not such a small world after all… “Maryland teachers were instructed to engage children by crouching and speaking to them at eye level. Chevrolet dealers …

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TSIA Service 50 Q1 2012 Webinar – Revenue & Margin Trends

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TSIA Service 50 Q1 2012 Webinar Report on: Service revenue and margin trends Requires registering at their website – if you are first time webcast portal visitor April 26th, 2012 9:00am – 10:00am (PDT) Presenter for this webcast is Thomas Lah, Executive Director of TSIA. More Information Since 2005, TSIA has been tracking—in our widely-followed …

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Learning in an Era of Rapid Tech Change

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Leaning in an Era of Rapid Tech Change http://www.learndev.org/dl/DenverSpohrer.PDF The 6 R’s of learning based on “where” knowledge has been before… In Your Brain Before: 1. Remind & Remediate: The knowledge has existed in the person’s brain before, but been forgotten or made inaccessible. In this case, the person must be reminded of what they …

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Book: Uplifting Service, by Ron Kaufman

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Uplifting Service   THE MOMENT We are in a crisis of service. Global economies are transforming at record speed, and our populations are largely unprepared. Customers are angry and complaining. Service providers are irritated to the point of resentment and resignation. We face a service crisis, but how can that be? We live in a …

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Survey – Service Science Top Open Questions

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From Victor Tang Dear colleague, Attached is a very simple survey.  The objective is for the INFORMS service professionals to specify, in their judgment, their top three open questions in the science, engineering, and management of services.  For your reference, a sample of a completed page is included.  Please complete and email your input to …

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HICSS – Decision Analytics, Mobile Services and Service Science track

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HICSS – Decision Analytics, Mobile Services and Service Science trackhttp://www.hicss.hawaii.edu/hicss_46/46tracks.htm#DT   From Haluk Demirkan Dear Colleagues, Hello!  I am serving as a co-chair of the “Decision Analytics, Mobile Services and Service Science” track of the upcoming 46th Hawaii International Conference on System Sciences (HICSS) (http://www.hicss.hawaii.edu/hicss_46/46tracks.htm#DT). My co-chair, Christer Carlsson, and I are writing to internationally …

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