There are four major approaches to teaching service innovation: 1. Service innovation as type of design methodology The focus is on customer-provider interactions typically and many service design methodologies exists that provide a step by step process. There is also the notion of service design as different from product of process design innovation. There …
A New Engineering-Challenge Discipline: Rapidly Rebuilding Societal Infrastructure “Civilization advances by extending the number of important operations which we can perform without thinking of them.” Alfred North Whitehead, English mathematician How quickly can an individual engineering student or team of students rebuild from scratch the advanced technology infrastructure of society? From raw materials to simple …
GECON 2012 – Call For Papers The 9th International Conference on Economics of Grids, Clouds, Systems, and Services November 27–28, 2012, Berlin, Germany Call for Papers : http://www.gecon-conference.org/gecon2012/Call_for_Papers_GECON2012.pdf Main page : http://www.gecon-conference.org/gecon2012 Important Dates – Paper Registration Deadline: August 1st, 2012 – Paper Submission Deadline: August 12th, 2012 – Notification of Paper Acceptance: September 23rd, …
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Service Systems Analytics Dianne Fodell (twitter @difodell) is helping to link thinking about analytics and service systems. She sent me these pointers: A Faculty Consortium for sharing course materials, data sets and best practices (please encourage faculty to join): http://www.AnalyticsConnection.org The Academic Initiative BAO Portal (this is primary external site for faculty): https://www.ibm.com/developerworks/university/bao/index.html Analytic Zone …
From Jochen Wirtz Dear Colleagues & Friends, It gives me great pleasure to inform you that Essentials of Services Marketing, 2nd edition has been published! ü For undergraduate services marketing courses. ü Streamlined coverage of service marketing topics with an exciting global outlook ü With its visual learning aids and clear language, students read less to learn …
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Conference: Service Systems at AHFE 2012 (San Francisco, July 21-25) Please join if possible – 1400 registrants from 51 countries. You are cordially invited to participate in the 4th International Conference on Applied Human Factors and Ergonomics 2012 and its affiliated conferences, jointly held under one management and one registration, including: 1st International Conference on …
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IEEE Service Operations and Logistics, and Informatics July 8-10, 2012, Suzhou, China URL: http://www.ieeesoli.org/ Service science, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today’s world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. …
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Service Science: Progress Indicators What are indicators of service science progress? – Guidelines for evaluating service science courses and programs – Journals that publish service science-related articles (see below) – Books and textbooks on service science-related topics – Conferences that are service-science related (see below) – Professional association with service science-related special interest groups – …
All, Dianne Fodell recently sent me this list of big data and open data sources…. · Large Health Data Sets – Links – http://www.quora.com/Data/Where-can-I-get-large-datasets-open-to-the-public My favorite open data for cities – “the best” from Ville Peltola: http://datacatalogs.org Other great sources from Dianne: · US Government datasets – http://www.data.gov/ · New: American Fact Finder – http://factfinder2.census.gov/faces/nav/jsf/pages/index.xhtml …
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Book on: “Engineering and Management of IT-based Service Systems: an Intelligent Decision-making Support Systems Approach” Book series: “Intelligent Systems Reference Library” Springer-Verlag, London Ltd http://www.springer.com/series/8578 Interested authors, please send your 3-page chapter proposal before or on June 30, 2012, to Dr. Manuel Mora at mmora@securenym.net with copy to dr.manuel.mora.uaa@gmail.com. BOOK’S RATIONALE: A service economy …
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