Complex, Interconnected Service System Characteristics

Best Prepared – current undergraduates degrees prep adequate Narrow, well-defined technical system problems Technology – Automation of simple capabilities Measurement – Productivity, Quality, Costs Data Science and Analytics – Recommender Systems Manufacturing systems and value creation (Goods-dominant logic) Linear supply chains Single discipline, well-defined problems Artifact design and interface design Change of simple processes Least …

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Service Systems Engineering in the Era of Human-Centered AI

Presentation and Event Log. The Forum on Complex Unifiable Systems (FOCUS) of the US National Academy of Engineering is hosting an online event entitled Service Systems Engineering in the Era of Human-Centered AI on Monday October 17, 2022 from 11am-5pm ET. Register online here. For more information about the event please see here. The event …

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Human-Side of Service Engineering Conference (July 26-28, 2022)

The Human-Science of Service Engineering Conference July 26-28, 2022 (with ISSIP.org recognition for the best paper awards) Conference Website: https://2022.ahfe.org/board.html#hsse Instructions: Day of the event, 10 minutes before the session start time, click on the bold hyperlinked name of the session below to join the session via go-to-meeting. Co-chairs: Christine Leitner (LI), Clara Bassano (LI),Walter …

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International Society of Service Innovation Professinals (ISSIP.org)

What ISSIP offers to help its members grow their global technical eminence 1. Awards – annual excellence in service innovation award (Feb 28th deadline) [example blog] 2. Speaking opportunities that earn “knowledge sharing eminence” badges [example blog] 3. Conference speaking and publication opportunities that can earn best paper awards and badge recognition (e.g., HSSE, HICSS, …

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Recent readings

Reminder “The Duke” is now Thursday nights 5-5:30pm PT in person or online (switched from Fridays to Thursdays for now). Today’s topic Stellar (payment network) *, and Blockchain as a foundational technology (Iansitti & Lakhani 2017, IWB Blog 2021). * “Ukraine’s governing body passed a law concerning payment services that mentions the future CBDC as …

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Alan Hartman’s Retirement Seminar

October 4th talks by Wigderson (Computational Complexity), Paige (Model-Driven Engineering), Spohrer (Service Science and AI). For more details on the event happening 7am-10am PT USA , download the poster: ALAN HARTMAN RETIREMENT SEMINAR MONDAY, OCTOBER 4THZOOM MEETING 17:00 – 17:05: Welcome: Professor Tsvi Kuflik17:05 – 17:10: Opening: Professor Alan Hartman 17:10 – 17:20: Professor Irit …

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Skills For Industry online conference

June 29 and June 30, 2021 – Register Here: https://skills4industry.eu/skills-industry Today, huge workforce change is underway: …accelerated by pandemic (online) and technology (AI). Historically, huge workforce change require education to change too:…{agriculture} to manufacturing transition required elementary school…{manufacturing, agriculture} to service transition required high school…{service, manufacturing, agriculture} to knowledge worker transition required university What’s next? …{knowledge, …

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