“Upskilling” is the idea of a person gaining new skills for the purpose of giving and getting service better. Service is the application of resources (e.g., knowledge) for the benefit of another. Businesses help their employees upskill to improve their offerings to customers. Universities help students upskill to become better future citizens and employees. Even …
Survey question 1: Feel free to make a single prediction or multiple predictions about the best and most beneficial changes in digital life that are likely to take place by 2035. We are particularly interested in your thoughts about how developments might improve… Human-centered development of digital tools and systems – safely advancing human progress …
Two new ServCollab articles are worth checking out: (1) Healing the digital divide with digital inclusion: Enabling human capabilities. (Fisk et al, 2022). (2) Enabling a service thinking mindset: Practices for the global service ecosystem. (Alkire et al, 2022). Both papers got me thinking even more deeply about learning to invest systematically and wisely in …
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A lot of people are asking me for my opinion of ChatGPT these days. Here is what I am telling them: (1) What I think – I enjoy using it I am really enjoying using it – even though it is imperfect – it is a useful cognitive tool that makes a lot of mistakes, …
Best Prepared – current undergraduates degrees prep adequate Narrow, well-defined technical system problems Technology – Automation of simple capabilities Measurement – Productivity, Quality, Costs Data Science and Analytics – Recommender Systems Manufacturing systems and value creation (Goods-dominant logic) Linear supply chains Single discipline, well-defined problems Artifact design and interface design Change of simple processes Least …
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We get the future we invest in The above title is the important message of a new book Service in the AI Era by Spohrer, Maglio, Vargo, and Warg. The last two sections of this blog post summarize some of the argument. Register for this free NAE event to get a free digital copy of …
The Forum on Complex Unifiable Systems (FOCUS) of the US National Academy of Engineering is hosting an online event entitled Service Systems Engineering in the Era of Human-Centered AI on Monday October 17, 2022 from 11am-5pm ET. Register online here. For more information about the event please see here. The event will NOT be recorded. …
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The Human-Science of Service Engineering Conference July 26-28, 2022 (with ISSIP.org recognition for the best paper awards) Conference Website: https://2022.ahfe.org/board.html#hsse Instructions: Day of the event, 10 minutes before the session start time, click on the bold hyperlinked name of the session below to join the session via go-to-meeting. Co-chairs: Christine Leitner (LI), Clara Bassano (LI),Walter …
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What ISSIP offers to help its members grow their global technical eminence 1. Awards – annual excellence in service innovation award (Feb 28th deadline) [example blog] 2. Speaking opportunities that earn “knowledge sharing eminence” badges [example blog] 3. Conference speaking and publication opportunities that can earn best paper awards and badge recognition (e.g., HSSE, HICSS, …
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Reminder “The Duke” is now Thursday nights 5-5:30pm PT in person or online (switched from Fridays to Thursdays for now). Today’s topic Stellar (payment network) *, and Blockchain as a foundational technology (Iansitti & Lakhani 2017, IWB Blog 2021). * “Ukraine’s governing body passed a law concerning payment services that mentions the future CBDC as …