Archive of entries posted by Site Administrator

In memory of Evert Gummesson (1936-2023)

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In memory of Evert Gummesson (1936-2023) URL: https://en.wikipedia.org/wiki/Evert_Gummesson Hanken notice here URL: https://blogs.hanken.fi/cers/2023/04/06/the-passing-of-evert-gummesson/ ServSIG notice here URL: https://www.servsig.org/wordpress/2023/04/evert-gummesson-has-passed-away/ (1) As noted by Christian Gronross, Evert Gummesson was one of the pillars of the Nordic School of service research, and generously contributed a chapter to the Handbook of Service Science, entitled “The future of service is …

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AI Upskilling (Part 2) – Readings

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Some important papers in the history of AI since 2017 2017 Vaswani et al (2017) Attention Is All You Need URL: https://arxiv.org/abs/1706.03762v5 Why important – transformer architecture (working memory) 1. demo of neural net attention heads (like short-term or working memory (WM)) 2. simplified task – predicting the next item in the sequence from past …

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Upskilling With AI: Part 1

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“Upskilling” is the idea of a person gaining new skills for the purpose of giving and getting service better. Service is the application of resources (e.g., knowledge) for the benefit of another. Businesses help their employees upskill to improve their offerings to customers. Universities help students upskill to become better future citizens and employees. Even …

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Survey questions and predictions

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Survey question 1: Feel free to make a single prediction or multiple predictions about the best and most beneficial changes in digital life that are likely to take place by 2035. We are particularly interested in your thoughts about how developments might improve… Human-centered development of digital tools and systems – safely advancing human progress …

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ServCollab Articles: Service Inclusion and Service Thinking

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Two new ServCollab articles are worth checking out: (1) Healing the digital divide with digital inclusion: Enabling human capabilities. (Fisk et al, 2022). (2) Enabling a service thinking mindset: Practices for the global service ecosystem. (Alkire et al, 2022). Both papers got me thinking even more deeply about learning to invest systematically and wisely in …

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Complex, Interconnected Service System Characteristics

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Best Prepared – current undergraduates degrees prep adequate Narrow, well-defined technical system problems Technology – Automation of simple capabilities Measurement – Productivity, Quality, Costs Data Science and Analytics – Recommender Systems Manufacturing systems and value creation (Goods-dominant logic) Linear supply chains Single discipline, well-defined problems Artifact design and interface design Change of simple processes Least …

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Service Systems Engineering in the Era of Human-Centered AI

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Presentation and Event Log. The Forum on Complex Unifiable Systems (FOCUS) of the US National Academy of Engineering is hosting an online event entitled Service Systems Engineering in the Era of Human-Centered AI on Monday October 17, 2022 from 11am-5pm ET. Register online here. For more information about the event please see here. The event …

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Human-Side of Service Engineering Conference (July 26-28, 2022)

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The Human-Science of Service Engineering Conference July 26-28, 2022 (with ISSIP.org recognition for the best paper awards) Conference Website: https://2022.ahfe.org/board.html#hsse Instructions: Day of the event, 10 minutes before the session start time, click on the bold hyperlinked name of the session below to join the session via go-to-meeting. Co-chairs: Christine Leitner (LI), Clara Bassano (LI),Walter …

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