THE 2ND INTERNATIONAL SERVICE MANAGEMENT RESEARCH SYMPOSIUM: “Service Imperatives in the New Economy” Topics 01. Service management 02. Service marketing 03. Service operations 04. Service innovation 05. E-service 06. Service management in technology 07. Service design 08. Relationship marketing 09. Service branding 10. Environmental and ethical issues in services 11. Human resources in services 12. …
IEEE EDOC call for papers Submissions due 28 February 2011 Fifteenth IEEE International EDOC Conference (EDOC 2011) “The Enterprise Computing Conference” Sponsored by IEEE Computer Society (approval pending) and IEEE Communications Society (approval pending) 29.8.-2.9. 2011, Helsinki, Finland
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A framework for consistent innovation in banking and insurance by the IBM Institute for Business Value.
http://www.fek.su.se/en/NFF-2011—start/ 32 tracks including: 01. Perspectives on Service research The concept service has increasingly come to denote a perspective on value creation rather that a specific category of market offerings. Service research focuses not only on service companies but also on complex service systems. In this track we invite scholars in management, marketing, organization studies, …
Continue reading ‘Nordic Academy of Management (NFF) meeting in Stockholm 22-24 August 2011’ »
General Announcement and First Call for Papers The 8th International Conference on Service Systems and Service Management (ICSSSM’11) June 25-27, 2011 Tianjin, China http://ibs.nankai.edu.cn/ICSSSM11 Co-Sponsored by: IEEE SMC Nankai University The Chinese University of Hong Kong Tsinghua University National Scientific Science Foundation of China (NSFC) Hosted by: Business School, Nankai University, China
Introduction to Service Engineering Gavriel Salvendy (Editor) (Purdue Univ.), Waldemar Karwowski ISBN: 978-0-470-38241-7 Hardcover 672 pages January 2010, ©2010
A new program is launched at Universita Milano Bicocca called Master of ICT Management. It looks like a pretty well-rounded program to me – technology subjects, business and PEOPLE!!
Web site: http://www.naplesforumonservice.it/public/index.php The 2011 Naples Forum on Service – Service Dominant logic, Network & Systems Theory and Service Science: integrating three perspectives for a new service agenda. HOSTED BY The University of Cassino and The University of Naples “Federico II” The Naples Forum on Service 2011 is scheduled for June 14-17, 2011 in Capri, …
We are delighted to welcome you to attend QUIS12 (The 12th International Research Symposium on Service Excellence in Management) which will be hosted by the Center for Hospitality Research, School of Hotel Administration here at the beautiful campus of Cornell University during June 2-5, 2011 (This conference will also encompass the annual meeting of the …