Multiple Perspectives on Service Innovation
There has never been a more challenging and opportunity-rich time than right now for service innovation professionals with a focus on mutually beneficial (and harmful!) interactions and change processes! Arguably, value cocreation (technology-driven market wealth) as well as trust and value codestruction (unchecked coercion) are rampant. Industry, academia, government, and non-profit leaders as well as all responsible actors see business and society transforming before their very eyes. Economists and computer scientists who typically use a narrow productivity and automation lens on service innovation see the rise of Artificial Intelligence, Humanoid Robots, and more as improving productivity in the service sector as previous technological advances did for agriculture and manufacturing in the past two centuries. Meanwhile policymakers, safety engineers, schools of management, and social scientists who typically use a broader governance, risk compliance, leadership, and ethical norms lens on service innovation see individuals and groups augmented with unchecked and imperfect new powers and capabilities, who are not only creating benefits but harms, especially to the already underserved stakeholders in society.
Some Favorite Service Innovation Topics
What should an ISSIP certified service innovation professional know? To find out more, please attend and/or register for the upcoming ISSIP Progress Update With Board (All Welcome!) zoom event. Even if you cannot attend the live event, if you register here, then you will be emailed the recording and final slides. Several surprise slides will be including in the final deck, that are not in the first draft deck here.
If you are interested in multiple perspectives on service innovation, be sure to subscribe to these ISSIP platform communication channels:
ISSIP Executive Committee Favorite Service Innovation Topics
If not already registered to attend, be sure to register here to get reminder email with zoom link 30 minutes before the meeting starts, and also the post-event link to meeting recording and final slides (with several surprise slides to be added).