Service Science Related Professional Associations – Please Add Others
The Services SIG (SERVSIG) serves American Marketing Association academics who are interested in services research. SERVSIG was founded by Ray Fisk in 1993. Since that time, SERVSIG has sponsored numerous panels and sessions at AMA Educators’ Conferences. It hosts its own international conference, too. Also, SERVSIG hosts an annual SERVSIG Doctoral Consortium atthe AMA Frontiers in Services Conferences. The mission of SERVSIG is to be the best full-service system for keeping in touch with the people, events, and knowledge of services marketing and management. SERVSIG adopted three goals: Open, Flexible, and Fun. First, we strive to be open to new people, new ideas, global contributions, interdisciplinary contributions, practitioner contributions, and to new ways of doing things. Second, we strive for the maximum of organizational flexibility (and a minimum of red tape). Third, we strive to be a fun organization by being both lighthearted and intellectually nourishing.
The 2011 conference of POMS College of Service Operations will be held on June 2-5 in Ithaca, New York. It is jointly the 12th International Research Symposium on Service Excellence in Management (QUIS12). It will be hosted by The Center for Hospitality Research, School of Hotel Administration at Cornell University, in conjunction with The Center for Services Leadership (Arizona State University) and The Service Research Center (Karlstad University and Warwick University). Click on the following link to see more details.
Technology Services Industry Association (TSIA) brings the technology services industry together. “We deliver world-class benchmarking and research, peer networking and learning opportunities, and high-profile certification and awards programs.”
Institute for Operations Research and the Management Sciences (INFORMS) Service Science Section is to promote and disseminate research and applications among professionals interested in theory, methodologies, and applications in Service Science, Engineering and Practice; and to provide a forum for the exchange of new ideas in Service Science, Engineering and Practice, which cuts across the fields of services business strategy and modeling, operations research, information technologies, industrial engineering, management science, social and cognitive science, work force management, and legal science, etc.
The itSMF® is the only truly independent and internationally-recognized forum for IT Service Management professionals worldwide. As businesses depend more and more on technology to promote and deliver their products to market, so the benefits of adopting “best practice” IT Service Management and of becoming part of the IT Service Management Forum become more apparent.
Service oriented computing (SoC) is an emerging cross-disciplinary paradigm for distributed computing that is changing the way software applications are designed, architected, delivered and consumed. Services are autonomous, platform-independent computational elements that can be described, published, discovered, orchestrated and programmed using standard protocols to build networks of collaborating applications distributed within and across organizational boundaries. Web Services are the current (but not only) most promising technology based on the idea of service oriented computing. Web services provide the basis for the development and execution of business processes that are distributed over the network and available via standard interfaces and protocols.
Services Computing has become a cross-discipline that covers the science and technology of bridging the gap between Business Services and IT Services. The underneath breaking technology suite includes Web services and service-oriented architecture (SOA), cloud computing, business consulting methodology and utilities, business process modeling, transformation and integration. This scope of Services Computing covers the whole lifecycle of services innovation research that includes business componentization, services modeling, services creation, services realization, services annotation, services deployment, services discovery, services composition, services delivery, service-to-service collaboration, services monitoring, services optimization, as well as services management. The goal of Services Computing is to enable IT services and computing technology to perform business services more efficiently and effectively.
The systems sciences provide a platform of concepts and language that enables communities of interest to transcend disciplinary boundaries towards developing new knowledge and perspectives. The ISSS 2012 theme of Service Systems, Natural Systems draws attention to complex issues in today’s world, where dialogue amongst the learned may lead to better futures.
INFORMS The Manufacturing and Service Operations Management Society (MSOM) promotes the enhancement and dissemination of knowledge, and the efficiency of industrial practice, related to the operations function in manufacturing and service enterprises. The methods which MSOM members apply in order to help the operations function add value to products and services are derived from a wide range of scientific fields, including operations research and management science, mathematics, economics, statistics, information systems and artificial intelligence. The members of MSOM include researchers, educators, consultants, practitioners and students, with backgrounds in these and other applied sciences.
MSOM Service Management SIG is dedicated to improving and enhancing our understanding of service operations. Topics include service system design, location and site planning, service capacity allocation and pricing, customer behavior, technology-driven services and quality. The group’s interest also lies in the interfaces of service operations with other functional areas, such as marketing, engineering or human resource management. All research methods (data-driven or analytical approaches) and industries are considered.
The objectives of MSOM Healthcare Operations Management SIG is to encourage interest in the field of Healthcare Operations Management, promote discussions and interactions among individuals having an interest in Healthcare Operations Management both among themselves and between them and other members of both MSOM and INFORMS and facilitate domain-knowledge discussions of relevant high quality and high impact research and applications with physicians, hospital administrators, and business executives in the general area of Healthcare Operations Management
The mission of the POMS College of Service Operations is to: Establish and nurture a community of scholars and practitioners who are interested in the research and teaching of Operations Management in Services as well as the practice of Operations Management in Service industries; formulate research as well as teaching agenda with regard to service operations so as to spark more and better research and pedagogy in the critical emerging areas of service operations; and provide opportunities for people with common interests in research and teaching to interact with one another by organizing activities such as specialized conferences, workshops, and other events on topics associated with Operations in Services.
The Association for Computing Machinery SIG on University and College Computing Services (SIGUCCS) is an association of professionals who support and manage the diverse aspects of information technology services at higher education institutions. SIGUCCS focuses on issues surrounding the support, delivery, and management of those services, and provides professional development opportunities for its members and the other individuals in the field.
The International Society for the Systems Sciences (ISSS) is among the first and oldest organizations devoted to interdisciplinary inquiry into the nature of complex systems, and remains perhaps the most broadly inclusive. The Society was initially conceived in 1954 at the Stanford Center for Advanced Study in the Behavioral Sciences by Ludwig von Bertalanffy, Kenneth Boulding, Ralph Gerard, and Anatol Rapoport. In collaboration with James Grier Miller, it was formally established as an affiliate of the American Association for the Advancement of Science in 1956. Originally founded as the Society for General Systems Research, the society adopted its current name in 1988 to reflect its broadening scope.
Federation of American Societies For Experimental Biology Association Management Services (FASEB) has been supporting scientific societies and biomedical research for nearly a century and our management expertise has been greatly expanded over the years. Our tailored association management services meet the precise needs of associations, societies, and non-profits. Our offering spans a wide range of disciplines from day-to-day general management/administration to longterm planning. Through sound management practices, FASEB provides its clients and their members with more time to focus on what’s most important—the science and research.
The Service Design Network was initiated in 2004 by a group of ambitious and enthusiastic believers in the value of service design. In 2008 it was set up as a non-profit organization acting as a forum for practitioners and academics to advance the nascent field of Service Design. Our purpose is to develop and strengthen the knowledge and expertise in the science and practice of innovation. The support of service design related networks, conferences, publications, workshops are some of the SDNs activities – but also lobbying on political and economical platforms is on the agenda of SDN.
Applied Human Factors & Ergonomics – Human Side of Service Engineering. If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered.
The American Political Science Association Service Learning in Political Science – The development of service learning programs is becoming more common in today’s classroom. By actively participating in service experiences that are directly related to political science courses, students are applying the political knowledge and skills they gain in the classroom and learning first-hand the importance of civic engagement. This site has been developed to help faculty and administrators better understand the role service learning can play in university setting.
National Association of Service Management (NASM) is an organization dedicated to providing professional leadership and education to the service executive, while developing their managerial expertise in the business and organizations that they represent.” The National Association of Service Managers is the oldest professional nonprofit association of product service executives in the United States, founded when service techniques were just beginning to be highly recognized as a sale and marketing tool. NASM has three objectives: improve the service industry’s quality and effectiveness; foster communications and cooperation among managers in the industry; and provide quality educational opportunities directly related to the needs of the industry.
The Association of Information Systems (AIS) SIG Service – Our mission is to provide a forum for AIS members to discuss, develop, and promote issues related to the history, reference disciplines, theories, practice, methodologies and techniques, new developments, and applications of services & information systems.
IBM Services Sciences, Management and Engineering – Service science, management, and engineering (SSME) is a term introduced by IBM to describe service science, an interdisciplinary approach to the study, design, and implementation of services systems – complex systems in which specific arrangements of people and technologies take actions that provide value for others.
The mission of Service Research and Innovation Institute is to Drive Research & Innovation for “IT Enabled Services” for a Better World.
The International Society of Service Innovation Professionals ( is a democratically-run non-profit organization. Individual and institutional members work together to expand career options for service innovators while impacting business and society through new and improved service innovations. Within the last decade service innovation has become a focus of businesses and nations seeking ways to improve productivity, quality, compliance, sustainability, and other KPIs (Key Performance Indicators) of value co-creation between customers, providers, and other stakeholders. As a result, many existing professionals associations have added service science-related special interest groups or conference focus areas (e.g., AMA, INFORMS, AIS, ACM, IEEE, IIE, INCOSE, AHFE, etc.). ISSIP exists to connect these diverse professional associations and support their conferences and publications, linking members from academia, industry, government, and the social sector.

Please add others IIE, INCOSE, etc. and their complex service systems and service science related associations, SIGs, etc.