Employee Ownership of Firms and AI: Annotated Bibliography

Thanks to Rohith Jyothish and Anil Srivastava for pointers.

The first paper (Freeman 2018) present three laws of “robo-economics” – and is important to read carefully.  The pros and cons of profit sharing with employees is well explored in the second and third papers (Weitzman & Krause 1990; Krause 1986), especially from an incentives for full employment perspective. The fourth paper (actually book) (Pendleton 2002), is also very important to understand trends and challenges in employee ownership, governance, and participation.  Finally, the fifth paper (Errasti, Bretos, Nunez 2017) gives an analysis relevant to co-ops.  In addition, need some other perspectives…  co-ops include a component of profit sharing with customers – so some integration of this may also be worth exploring from a fuller co-creation of value perspective. As we get employees, managers, customers, and capitalists (owners) with large numbers of digital workers (say 100 digital workers per employee based on the number of apps on my smart phone today) and include the households these individuals are part of as well, the nested networked structure of the service system ecology might cause us to expect far more from individuals than we do today – just as we expect far more responsibility-taking from adults than children in society today (and age range of children at home status seems to be increasing today). Worth thinking about at least…

Annotated Bibliography

(Freeman 2018) Freeman RB (2018) Ownership when AI robots do more of the work and earn more of the income. Journal of Participation and Employee Ownership. (2018 Jun 11). 1(1):74-95. “To the extent that who owns the robots rules the world, it argues for a concerted social effort to widen the “who” in ownership from the few to the many. It reviews policies to expand employee ownership of their own firm and of the stream of revenue via profit-sharing and gain-sharing bonuses.” P. 74. “The natural solution to a distribution problem based on the unequal ownership of income earning AI robots and other capital assets is to expand ownership to a larger proportion of the population through increasing employees’ ownership of their firms and workers and citizens’ ownership of capital writ large. By ownership, I mean any of a diverse set of property rights over income-producing assets ranging from ownership of the capital, which gives employees or citizens’ rights to vote on economic and management decisions, to ownership of streams of income from capital, which give persons rights to the stream but not to the capital itself.” P. 83. “The USA has arguably the most extensive system of employee ownership and profit-sharing in the world, which gives the country a good base from which to adopt policies for increasing workers’ ownership as AI robots produce more of GDP.” P. 84. “Workers benefit from ownership by gaining higher incomes via shares or profit-related bonuses and by participating more in workplace decisions. Developing greater trust/loyalty to their firm, workers are more likely to stay with their employer than otherwise comparable workers without such plans and are more likely to monitor co-workers to keep productivity high (see chapters in Kruse et al., 2010). ” P. 85. “Capital income is more unequally distributed than labor income. The top 1 percent wealth holders have 35 percent of total wealth, which is about three times the share of the top 1 percent labor income earners in total labor income. Inequality in capital income has also increased more rapidly than inequality in labor income[42]. To the extent that AI robot automation raises capital’s share of income, it will add to inequality and accelerate the rising trend in inequality.” P. 87. “Sovereign funds – state owned investment vehicles that invest public moneys based largely on taxes and royalties from publicly owned natural resources such as oil and gas in real and financial assets – offer a different mechanism to spread capital wealth.” P. 88.

(Weitzman & Kruse 1990) Weitzman M, Kruse D (1990). Profit sharing and productivity. 95-142. “From many different sources there emerges a moderately consistent pattern of weak support for the proposition that profit sharing improves productivity.” P. 96. “The gains are probably modest, and perhaps it is a difficult change to engineer. A society‘s labor payment system seems to be one of the more likely candidates for historical inertia. institutional rigidities, and imitation effects.” P. 140.

(Weitzman 1986) Weitzman ML. Macroeconomic implications of profit sharing. NBER Macroeconomics Annual. 1986 Jan 1;1:291-335. “What we do not know – and this is the central economic dilemma of our time – is how simultaneously to reconcile full employment with reasonable price stability.” P. 291. “Senior workers who are not unduly at risk of being laid off might resist the plan.” P. 297. ” Here I would like to deal with some of the major objections that have been raised. The most effective way to do this, I believe, is to answer questions the way they are typically posed by astute critics.” P. 304. “In this article I have argued that substantial progress in the struggle for full employment without inflation will have to come largely from basic changes in pay-setting arrangements rather than from better manipulation of financial aggregates.” P. 332.

(Pendleton 2002) Pendleton A. Employee ownership, participation and governance: a study of ESOPs in the UK. (2002 Jan 4). Routledge. “This book has been a long time in the making. I first developed an interest in employee ownership at the beginning of the 1990s. Nick Wilson, then a colleague at Bradford University, was mainly responsible for introducing me to this field. We spent an enjoyable few months travelling the length and breadth of Britain collecting information on the early ESOPs. He was mainly responsible for assembling the questionnaire used to collect data on employee attitudes (see Chapter 8).” P. xi. “Our concern then is with a sub-set of share ownership schemes where employee share ownership is at high levels and where share ownership is intertwined with considerations of governance and participation.” P. 3. “In the main the employee ownership firms we focus on came about in two ways. One was where management and employees mounted buy-outs of public sector firms undergoing privatisation. The second arena for employee ownership conversions was the private company sector where the owner(s) wished to divest or exit.” P. 4. “The contemporary significance of this interpretation resides in the shift that is thought to be occurring in advanced economies towards a ‘knowledge economy’. Increasingly, wealth creation involves the application of human knowledge to the provision of services rather than the production of goods using physical capital. The critical investments therefore are those made in human capital. In these circumstances, the appropriate mode of governance is one involving employees in ownership and control. This line of argument is now filtering through into reformulations of the theory of the firm, and it has been proposed recently that the modern firm should be conceptualised as a ‘nexus of specific investments’ (Rajan and Zingales 1998). The other side of the coin is that firms need to find ways of binding employees with highly developed firm-specific knowledge to the firm so as to protect investments the firm has made in training and development. Employee ownership, both as remuneration and as a governance device, provides a way of doing this.” P. 8. “To these insights were added those of Jensen and Meckling a few years later. They also applied principal–agent theory to the theory of the firm, and analysed the problems of incentives and control based on asymmetrical distribution of information between principals and agents. They emphasised the monitoring costs for principals given that employees have superior information about many aspects of the production process, and the bonding costs to employees arising from the possibility that employers will in the future take most of the gains arising from long-term employment and the development of human capital.” P. 10. “Overall our conclusion is that studies of employee ownership need to pay close attention to the varying circumstances of ownership conversion, and to the objectives and philosophies of those involved in mounting the conversion. Variations in these are likely to be associated with differences in ownership, participation and governance.” P. 18. “Several observations can be made about the pattern of ESOP creation. One, there are virtually no cases where ESOPs have been used by start-up firms. There was just one such firm in our study, and this firm went out of business during the course of the research. ESOPs structures are not well suited to start-ups because they can be administratively onerous (in the view of our respondents) and because the demands of acquiring external finance for physical and working capital are likely to preclude the provision of financial resources to an ESOP.” P. 184. “An influential set of arguments suggests that decisions to become employee-owned may be relatively more likely in contexts where monitoring of worker activities is costly and where employees have transferable skills, knowledge, and reputation (Russell 1985b).” P. 191. [Note JCS: When employees have 100 digital workers working for them, this is very likely to be the case. Consider employees using and contributing to key resources in open source communities and open soure leader boards. Or does monitoring get easier, if privacy is less of a concern?]

(Errasti, Bretos, Nunez 2017) Errasti A, Bretos I, Nunez A (2017) The viability of cooperatives: The fall of the Mondragon cooperative Fagor. (2017 Feb 02). Review of Radical Political Economics. 49(2):181-97. “The viability of workers’ cooperatives as alternative work organizations in capitalist economy has long been a point of debate. Globalization brings new challenges to their survival as businesses and as democratic organizations. This article presents a case study of the rise and fall of the Basque cooperative Fagor Electrodomésticos, one of the largest industrial cooperatives in the world. Fagor, founded more than fifty years ago, played a key role in launching the several cooperatives that led to the creation of the Mondragon Corporation.After years of intense international growth, the local cooperative Fagor had been transformed into a multinational corporation competing in the highly concentrated and increasingly global home appliance market. In 2007 it employed around 11,000 workers inits eighteen production plants distributed across six countries. Then, as a result of a combination of external and internal factors,Fagor facedits most severe crisis, one
that eventually brought about its closure in 2013. Given Fagor’s role as a leading cooperative, the general question of the viability of workers’ cooperatives is also at stake in its failure. Recounting the story of Fagor’s rise and fall and examining its causes is therefore of broad significance.” P.2. “It finally failed in the midst of a very severe economic downturn that also brought down many other Spanish and European companies. Furthermore, most of Fagor’s members have already been relocated to other Mondragon cooperatives, which would be practically in conceivable in capital – owned companies. Fagor’s failure, then, says less about the viability of cooperatives than about the risks inherent in actual market economies: any business may fail, whatever the size, the juridical nature or the corporate and institutional support. There remain over one hundred cooperatives of Mondragon group , continuing to exhibit a strong capacity for growth and long – term survival, contradicting the verdict of the Webbs.” P. 18.

URLS:
(Freeman 2018)
https://www.emeraldinsight.com/doi/full/10.1108/JPEO-04-2018-0015

(Weitzman & Kruse 1990)
http://scholar.harvard.edu/files/weitzman/files/profitsharingproductivity.pdf

(Weitzman 1986)
https://www.jstor.org/stable/pdf/3585175.pdf?casa_token=9pK-bgWzk0YAAAAA:7ThJCgHrGYC8UcuRaW3FeEWLMBCY4wjKny54IFhAO9lijmyLtXOIDgdB5TcITOB-GSdo1eA_ZCrB50uFr-uPS9CoSIzGNwLWkUseB8L17-mHJ8VpE-0

(Pendleton 2002)
http://library.uniteddiversity.coop/Money_and_Economics/Cooperatives/Employee_Ownership_Participation_and_Governance-A_Study_of_ESOPs_in_the_UK.pdf

(Errasti, Bretos, Nunez 2017)
https://www.researchgate.net/profile/Ignacio_Bretos/publication/313292439_The_Viability_of_Cooperatives_The_Fall_of_the_Mondragon_Cooperative_Fagor/links/5a2027470f7e9bfc48fdfa4e/The-Viability-of-Cooperatives-The-Fall-of-the-Mondragon-Cooperative-Fagor.pdf


Naples Forum on Service – June 4-7, 2019 on Ischia – 400 word abstract due by January 19 (extended)

The Naples Forum on Service

Program
The Forum starts on Tuesday, June 4, 2019, with registration and a reception at 6.00 pm. On Wednesday, June 5, the Forum opens at 8.30 am and ends on Friday, June 7, at 5.00 pm. For details and continuous updates, see http://www.naplesforumonservice.it.

Venue
Hotel Regina Isabella, Piazza Santa Restituta 1, Lacco Ameno (Ischia), Naples, Italy (https://www.reginaisabella.com).

To Submit an Abstract
Please first set up your website account on the Naples Forum website (“Account Registration” process)…

Tips:
(1) Go to website – http://www.naplesforumonservice.it
(2) Click on “User Area” – Scroll to the bottom and click “Account Registration
– fill out the form and wait for a confirmation email
– then activate your account, login-in
– once logged in you can submit a 400 word abstract – deadline January 19th (extended from original January 8th)

Regarding Account Registration
(1) The country names are not all in alphabetical order – for example “United States” comes after “Sri Lanka” and before “South Africa”
(2) “Affiliation” is used rather than “home organization” and it will also ask you for your website – so maybe have your LinkedIn URL handy fot that….
(3) password is number, letters (upper and lower), and just a few special symbols: period (.), underscore (_), at (@), and hashtag (#)
(4) username has to be at least 8 characters long
(5) If you have trouble registering, email – naplesforumonservice@gmail.com or madi.forum@unicas.it
(6) Confirmation comes from this email address – so check your spam filter – NaplesForumOnService – Account Activation <noreply@naplesforumonservice.it>
(7) When you click on the activation link in the confirmation email – it takes you to a blank page – but then you can go to the home page, click on “User Area” and login
(8) Website for login – http://www.naplesforumonservice.it/public/index.php

Abstract submission:
One you have a registered account at the website you can submit an abstract.
URL: http://www.naplesforumonservice.it/public/index.php?node=134&nm=Abstract+submission
From Home Page, Click on “10th Years Naples Forum” – and then on “Istructions” and then “Abstract Submissions” – I have alerted them to typos…

Additional Documents:
Helpful documents that can be downloaded from the Naples Forum website, included here for convenience:

(a) All the conference information in one document:
CFP2019

(b) Abstract template (word document) – no names on abstract, 400 word max
Abstract fac – simile

(c) Information about decisions on abstracts:
2019 Naples Forum on Service

(d) ISSIP Best Abstract Award

I propose: ISSIP.org will be sponsoring a best abstract award (max 400 words, with about one page of text with references) around the theme of “solving (a) advanced technologies and (b) their business and societal integration challenges” (e.g., artificial intelligence, economics, political science, public policy, service science, service-dominant logic, viable systems approach, smarter/wiser service systems, service networks, service ecosystems, service ecology, mechanism design, socio-technical systems design, socio-ecological systems, service marketing, service operations, service computing, service systems engineering, operations management, service design, service economics, quality-of-life, harmonious society, governance, trust, resilience, sustainable innovation, equality, value proposition design, scaling service systems, ISPAR model, grit, T-shaped skills, education that prepares citizens to understand multiple disciplines, cultures, industries, circular economy, emphasizing sequencing advanced technology development and adoption to rapidly rebuild industries (in miniature) from scratch in diverse local environmental contexts, open data, open source, open innovation, open organizations, monetizing personal data, privacy, security, ethical AI, ISSIP.org global collaboration projects, etc.)

Bertrand Russell quote about the need for tolerance in an interconnected world

Jeff Saperstein and Hunter Hastings co-authored the book “The Interconnected Individual” – read my summary here.

Jeff just sent Hunter and I the following Bertrand Russell quote about living in a more and more closely interconnected world…

“Love is wise; hatred is foolish. In this world, which is getting more and more closely interconnected, we have to learn to tolerate each other, we have to learn to put up with the fact that some people say things that we don’t like. We can only live together in that way. But if we are to live together, and not die together, we must learn a kind of charity and a kind of tolerance, which is absolutely vital to the continuation of human life on this planet.”

Surely tolerance can be taught and learned.  Many social nuances associated with tolerance.

For some reason this Bertrand Russell quote reminded me of a puzzle I am working on related to computer science and physical symbol systems…  Newell and Simon suggest that physical symbol systems are at the heart of computer science the same way the cell is at the heart of biology – and I would argue the same way service systems as entities are are the heart of service science…

“Lived lives” are series of thoughts (signals to the internal world), utterances (information signals to the external world), and actions (larger physical changes to the external world) – our thoughts, utterances, and actions all have social consequences, some direct and some indirect.

From a computer science/physical symbol perspective – this is not easy to represent in a general way.   Paul Maglio and I claim that all service system entities are physical-symbol-system entities, so it is worthwhile for service scientists to ponder this a bit.

So when another entity says something we do not like – we register there utterance in our memory through an internal thought “I do not like that entity X uttered statement Y in social context Z”).   We can follow this with a response – (a) Anger Response, (b) Sympathy Response, (c) Stoic Response, (d) Cowardly Response, (e) Courage Response, (f) Tolerance Response, etc.  – furthermore we can also follow it with an (g) Analysis Response by asking both (i) Why was I offended?  and (ii) Why did the other entity feel compelled to utter what they did in that context, what happened in their lived life that made that the logical or emotional response most appropriate in their mind for that situation?

I think the Tolerance Response that Bertrand Russell suggests in his quote can best be achieved when we appreciate different “lived lives” more fully.

Also from a service science perspective value co-creation happens best when there is deep levels of trust.

What is trust?  And how do we measure it?   In one service science paper – I do not recall which one – I think Paul and I write about trust in terms of having accurate models of others – when we simulate another and accurately predict what they will do next, we trust them more.   When we fail to predict their behavior, if the result helps us more than what we predicted, our trust of that individual grows – I think this is what happens with parents and very children.  When we fail to predict their behavior, if the result hurts us more than what we predicted, our trust of the individual diminishes.

References

Book Summary: The Interconnected Individual (Hastings and Saperstein
https://service-science.info/archives/4954

The four innovations that I would most like to see…

The four innovations that I would most like to see…

(1) Education: Rapid rebuilding from scratch as basis of entrepreneurial education

(2) Healthcare: Self-cleaning exoskeleton with AR/VR hoody display clothing linked to tele-robots as basis of healthy aging

(3) Retail: 3D printed steaks that remove carbon from the atmosphere and recycling as basis of retail

(4) Legal: Opt-in ethical ISPAR leaderboards for all entities with cognitive mediators as basis of social viscosity/legal

There is a lot of potential to realize these with “Interconnected Individuals: Seizing Opportunities” and “T-Shaped Professionals: Adaptive Innovators” …

=== References

(1) to get full access and benefits of knowledge accumulation in society requires taking responsibility for truly knowing
http://www.thetoasterproject.org/
https://service-science.info/archives/2189

(2) “modern” clothing production is a 200 year-old technology that needs disruption, something better than iron-man’s suit is becoming possible – and will help with isometric exercise
https://www.energyandcapital.com/articles/robotic-exoskeleton-investing/3419 https://www.pcmag.com/news/364342/watch-boston-dynamics-atlas-robot-do-parkour
https://en.wikipedia.org/wiki/Isometric_exercise

(3) things are matter and energy in time and space – make the basics cycles sustainable  – my favorite article from “Meat Packing Journal” –
https://meatpacking.info/2018/06/13/protein-from-air/
https://en.wikipedia.org/wiki/Circular_economy

(4) philosophy of life display for lives lived – see the writing of Ruskins and Galambos –
https://en.wikipedia.org/wiki/Unto_This_Last
https://en.wikipedia.org/wiki/Andrew_Joseph_Galambos
https://en.wikipedia.org/wiki/Per_aspera_ad_astra
https://image.slidesharecdn.com/ahfehsse20140722v3-140722032019-phpapp02/95/ahfe-hsse-20140722-v3-42-638.jpg?cb=1405999263

And Carl Sagan had it right when he said we are all “star stuff” – https://www.cnet.com/news/we-are-made-of-star-stuff-a-quick-lesson-on-how/

Interconnected Individuals: Seizing Opportunities
https://www.amazon.com/Interconnected-Individual-Opportunity-Platforms-Exchanges-ebook/dp/B07DM77NQ1/

T-Shaped Professionals: Adaptive Innovators
https://www.amazon.com/T-Shaped-Professionals-Innovators-Yassi-Moghaddam-ebook/dp/B07GTBD5K6/

Becoming an active ISSIP member

Yes, some of the top ISSIP roles are demanding – especially being ISSIP VP is about one hour a week and one full day workshop, and ISSIP President is two hours a week and at least two full days of workshops – so a pretty serious commitment for sure, and not for the faint of heart.  And a volunteer role, so takes times away from more gainful activities.   The “honor” of being in the role is about the only reward, and knowing that you are helping a network of amazing people connect and grow as service innovations professionals.  About 1000 in the network now, and 10 super-active, 100 semi-active, and 900 on-call to largely inactive.  Many are amazing innovative systems thinkers and technologist such as yourself, often with a big social sciences component as well.  Frankly, most have big optimistic hearts too.   Every August we have 3-4 ISSIP members who get nominated for VP role that leads to President role.  The ISSIP Board of Directors, likes the VP/President to move from semi-active to super-active role ISSIP member, in those two years.  The top candidate pool is our ISSIP Ambassadors and/or ISSIP BEP book authors.  More about the duties of ISSIP VP/President is here: https://service-science.info/archives/4901

And yes, ISSIP is a fun group, to me at least.  I am happy to be a part of ISSIP, and on the Board of the non-profit professional association. Individual members (students, academics, executives, professionals, policy makers, etc.) join ISSIP for free.  The monthly newsletter is the main communication vehicle, and we love it when members, send a 3-5 page draft POV on their interests and recent publications/blog posts, etc. when they can – and turn it into interviews in the newsletter or chapters in an ISSIP BEP book with their help of course.  For ISSIP BEP book chapter publication, authors keep the copyright, and can point to other material. In recent ISSIP Discovery Summits, we got POV from experts at  IBM, Cisco, Japan Science and Technology, etc. – who  are the institutional members, and they pay to get institutional member benefits.  Regarding skills for the future – this is the most recent ISSIP BEP book: https://www.amazon.com/T-Shaped-Professionals-Innovators-Yassi-Moghaddam-ebook/dp/B07GTBD5K6 – the first ISSIP network report came out before ISSIP was an established organization, and it is called the IBM-Cambridge SSME report: http://www.ssmenetuk.org/docs/Cambridge_SSME_Symposium_Discussion_Paper_Final.pdf  While it is not academic rigor, it does seem to create a nice interface between industry, academy, government  point of views- and helped student contributors to advance their bona fides and executives to get a bigger picture than the quarterly view of the business, and academics to get our of their silos for a bit – which is fun sometimes.  ISSIP.org is a non-profit professional association, so it is primarily about individual members working and learning together on topics of interest, and sharing and improving points of view.  And we know people get very busy with their day jobs, so no worries -if this is not of interest to our colleagues and friends.  The next book will have chapters that report on an ISSIP Discovery Summit attended by speakers from IBM, Google, Accenture, Facebook, and we hope to gather additional POV chapters and content from the iSSIP.org network.  Would be great to have chapter that summarizes you and your centers reports that are relevant.  A chapter in an ISSIP book is a lot easier than writing a whole book of course.  We try to draw our ISSIP Ambassadors first from Service Research centers from around the world, and then from organizations (businesses, universities, government agencies, other professional associations) that see the benefit of service innovation, and professional development of talent in those organizations.

OSS in University-Industry Collaborations

The importance of open source software (OSS) in university-industry collaborations is on the rise – generating an ever growing two way flow of advanced code and high tech talent, spinning up a wide range of startups as well. The best practice open source communities has three parts: (1) open access to code, (2) a commercially friendly license, and (3) open governance in a neutral third-party foundation that specializes in catalyzing and nurturing OSS community growth.

Recruiting & Readiness:
Established firms and startups study the GitHub profiles of candidates to hire the best.  For example, the hottest technologies are open source in areas such as Artificial Intelligence/Deep Learning (TensorFlow, PyTorch, ONNX), Containers (Kubernetes), Data Science (R, Python, Spark), Graph DB (JanusGraph), and Blockchain (HyperLedger).

Research & Regional Entrepreneurship:
In addition, candidates who are Kaggle Masters and/or who have experience in submitting open source solutions to top algorithm challenge leaderboards may have multiple offers even before graduating – is that good or bad?   Both corporate and university teams compete on leaderboards, such as SQuAD for question answerinq (i.e., https://rajpurkar.github.io/SQuAD-explorer/).  A growing number of challenges include a student section on a subset of the data, such a CVPR Moments challenge (e.g., https://winstonhsu.info/winning-third-place-in-cvpr-2018-video-recognition-challenge-moments-in-time/).   For example,  IBM recently ran the Call For Code, and developers from around the world submitting solutions of how AI systems can help in case of natural disaster – see https://callforcode.org/global-prize/

Who has Open Source Software (OSS) programs today?
A small sample of noteworthy university OSS centers include: 1. RPI RCOS (https://science.rpi.edu/computer-science/programs/undergrad/bs-computerscience/rensselaer-center-open-source-rcos) contact: Wes Turner (RPI) <turnew2@rpi.edu>, 2. Berkeley RISE: (https://rise.cs.berkeley.edu/), 3. UC Santa Cruz CROSS (https://summerofcode.withgoogle.com/organizations/5730466942943232/), 4. Stanford (https://opensource.stanford.edu/) – and DAWN: https://dawn.cs.stanford.edu/, 5. MIT (http://mitopensource.sourceforge.net/) – and MIT-IBM Watson Lab see: https://mitibmwatsonailab.mit.edu/, 6. OSU Open Source Lab (https://osuosl.org/) – and IBM PowerAI see: https://developer.ibm.com/linuxonpower/cloud-resources/

Role of UIDP
UIDP (https://www.uidp.org/) role might be to provide an improved overview and help answer these basic questions: 1. Which university programs exist and what are the best practices for curriculum, interns programs, etc.?, 2. What are the best practice in setting up and runnings challenges, across university, industry, and government challenges?, 3. What government programs exist in the USA and around the world to enhance open source collaborations?

IBM and Open Source AI
CODAIT (Center for Opensource Data and AI Technologies) – see http://codait.org – is an example of an industry-based open source center seeking university and industry collaborators on projects that improve the ethical use of AI in enterprise AI solutions.  For an overview, of CODAIT please watch this 15 minutes video, by CODAIT Chief Architect, Dr. Frederick Reiss, during his engaging recent ApacheCon keynote – see https://feathercast.apache.org/2018/09/26/from-adam-to-zara-enabling-the-ai-lifecycle-for-your-enterprise-using-open-source-fred-reiss/

Service Science: Some links

http://connect.informs.org/service-science/home

https://www.tandfonline.com/doi/abs/10.2753/MIS0742-1222260402

https://www.sciencedirect.com/science/article/pii/S0019850113000758

https://service-science.info/archives/4316

https://service-science.info/archives/4871

https://service-science.info/archives/2210

https://service-science.info/archives/1982

https://service-science.info/archives/3648

http://www.businessexpertpress.com/product-category/service-systems-and-innovations-in-business-and-society/

https://www-03.ibm.com/press/us/en/pressrelease/27201.wss
SSME has spread to 250 universities in 50 countries on six continents offering degree programs and specific courses. Some examples include:

Some service science conferences:
https://10times.com/icess-karlsruhe

http://www.wikicfp.com/cfp/call?conference=service%20science

Call for Abstracts: 2019 Frontiers in Service, Singapore, July 18-21 (Deadline Nov 30)

Frontiers in Service 2019

July 18 – 21, 2019

National University of Singapore

Deadline for submission is Nov 30 – https://www.frontiers2019.com/cfa/submit_abstract/

 

Welcome to Singapore! – https://www.frontiers2019.com/

 

Just in from Jochen Wirtz (2019 Frontiers Chair) who wrote:

In 2019, the Frontiers Conference will move to Asia and convene in the sunny island state of Singapore. This will be the first time that one of the world’s leading annual conference on service research is held in Singapore.

 

Themed “Sharing Economy, Platforms and New Technologies”, Frontiers in Service Conference 2019 will explore a wide variety of service topics, including service marketing, service management, service operations, service strategy, service design, service engineering, service science, service IT, and AI and robotics as related to service.

 

So mark your calendar, come join us at the conference and get the chance to explore this constantly evolving country, with people who are passionate about creating new possibilities!

 

Abstracts Due

30 Nov 2018

Submit Abstract

ISSIP Innovators Groups (IIG)

ISSIP Innovators Groups (IIG) could be a good way for local ISSIP volunteers to get together to learn about and put into practice new service innovation methods and resources.

IIG’s are:
– run by local volunteers
– regular-ish events aimed at learning together
– oriented toward service innovation professionals growth
– open and free to all who adopt the ISSIP code of conduct

IIG’s are not:
– about buying/selling things
– raising funds for projects
– closed meetings

For examples, ISSIP members who listen to weekly speaker series, or the recordings of those talks, might do so as a group and then have local discussions – see ISSIP CSIG weekly speaker series, there are also weekly series on Service Innovation Frameworks and recordings related to Service Innovation Education and Research available.

Five main objectives of ISSIP are service innovation-related:  (1) professional development, (2) education, (2) research, (2) practice, and (5) policy understanding.

Some ISSIP resources that an ISSIP Innovators Group (IIG) might use:
The ISSIP weekly calls – SIF and CSIG and Ed&Res (when it was active) – have created a large set of educational resources – but packaging them in a way that a volunteer could run a meaningful ISSIP Service-Innovators Group meeting would take some work.  ISSIP BEP book collection is also a significant and growing set of educational resources:

T-Shaped Professionals: Adaptive Innovators (Moghaddam, Demirkan, Spohrer) is just released:

The Interconnected Individual: Seizing Opportunity in the Era of AI, Platforms, Apps, and Global Exchanges (Hasting, Saperstein) – is another good one for local ISSIP Service-Innovators Group discussion – and relates to ISSIP Mission of service innovation for our interconnected world:

Modeling Service Systems (Badinelli) – is one of my all time favorites – it really stands up to the test of time.

Note that most books published in the ISSIP BEP series have associated open access presentations by the authors and/or blog post summaries.  For example, here is the blog post summary for “The Interconnected Individual.”

URLS:
ISSIP (International Society of Service Innovation Professionals): http://issip.org
CSIG (Cognitive Systems Institute Group): http://cognitive-science.info/community/weekly-update/
Modeling Service Systems: https://www.amazon.com/Modeling-Service-Systems-Ralph-Badinelli-ebook/dp/B0184MQ61W/
Interconnected Individual: https://www.amazon.com/Interconnected-Individual-Opportunity-Platforms-Exchanges-ebook/dp/B07DM77NQ1/
Blog post summary of Interconnected Individual: https://service-science.info/archives/4954
T-Shaped Professionals: https://www.amazon.com/T-Shaped-Professionals-Innovators-Yassi-Moghaddam-ebook/dp/B07GTBD5K6

Inspiration was these two groups that Susan Malaika pointed me to:
GDG – Google Developer Groups run by local passionate volunteers – https://developers.google.com/programs/community/gdg/
Women Techmakers – series of global initiatives – https://www.womentechmakers.com/

ISSIP Code of Conduct
1. Respect others
2. Treat people fairly
3. Avoid injuring others, their property, reputation or employment
4. Refrain from retaliation
5. Comply with applicable laws, policies and procedures
(modeled on IEEE Code of Conduct 2014) – https://www.ieee.org/content/dam/ieee-org/ieee/web/org/about/ieee_code_of_conduct.pdf

Send email to info@issip.org to learn more and get involved.

Summary: The Interconnected Individual, by Hastings and Saperstein

Hastings H & Saperstein J (2018) The Interconnected Individual: Seizing Opportunity in the Era of AI, Platforms, Apps, and Global Exchanges. Business Expert Press.

The Interconnected Individual:
Seizing Opportunity in the Era of AI, Platforms, Apps, and Global Exchanges
Hunter Hastings Jeff Saperstein

This book is one in the collection called: Service Systems and Innovations in Business and Society Collection,
Jim Spohrer and Haluk Demirkan, Editors

Don’t Panic! Read This Book

Some individuals (including a lot of parents) are worried about the future of work for the next generation. Technology innovation is reshaping the world of work, and breaking the old social contracts for workers previously based on institutions of higher education, high growth businesses, and government as stimulus… so what is an individual to do?  In short, don’t panic, read this book; and then put its many lessons into practice. Guided by empathy, the interconnected individual is a solution seeker, a network builder, and above all an optimist – who see opportunities where others see uncertainty.  The challenge is well described in the advanced praise for this book… two of twelve, shared below:

“Technology innovation is reshaping the world of work in profound and unexpected ways. People from every walk of life are anxious about their vocational future and economic security. Firms must navigate new waters in building their future workforces and developing leadership corps while also reimagining the physical and digital relationships with the people who make their business tick. Schools, colleges, and training institutions are seeing their markets disrupted by new models of learning that are geared to the constantly shrinking half-life of knowledge and know-how. And local, state, and national governments are facing intense pressure to refocus investments and policies on their human capital stock in order to remain competitively relevant in the global economy. The world of work is undergoing massive shifts that not only redistribute opportunities among people and machines but also bring into the fold billions of people who traditionally were left behind. The Interconnected Individual is an invaluable compass for anyone seeking to understand these new forces, navigate these novel challenges, and reposition themselves for the opportunities of the future.”
—Dr. Guy Halfteck, Founder and CEO, Knack Corporation

“The world of work has changed dramatically over the last 30 years with PCs replacing secretaries and the concept of a ‘job for life’ all but evaporating. Technologies like artificial intelligence remind us that we are currently at the beginning of this journey and the one thing we know about the future of work is that it is unpredictable. So how do we cope with the new realities? In their new book The Interconnected Individual, Jeff Saperstein and Hunter Hastings offer a unique approach based on individual self-reliance to chart a successful path through an ever-changing world. The authors cite a rich body of examples drawn from their wealth of experience in industry and academia, but this book offers more than just a conceptual framework. This is a hands- on text with many exercises that will help you cultivate an entrepreneurial mindset and build the skills you need in the modern workplace.”
—Daryl Pereira, IBM Creative Content Director, Watson & Cloud Platform

Contents
Preface …………………………………………………………………………………………………………………………………….xi
Acknowledgment…………………………………………………………………………………………………………………….xiii
Introduction ……………………………………………………………………………………………………………………………..xv
Chapter 1 The Future of Work Will Be the Sum of Our Individual Life Choices ……………………………….1
Chapter 2 Prepare Yourself for Success in the Interconnected Era………………………………………………..13
Chapter 3 The Technologies of Spontaneous Order: How Interconnected Individuals Are Augmented.25
Chapter 4 The Entrepreneur Economy ………………………………………………………………………………………37
Chapter 5 How to Navigate Your Career…………………………………………………………………………………….59
Chapter 6 The Democratization of Finance Spurs Innovation………………………………………………………..75
Chapter 7 Interconnecting, Intelligence, and Inter-Being …………………………………………………………….95
Chapter 8 Interconnected Learning: Technology Closes The Skills Gap…………………………………………111
Chapter 9 Interconnected Clusters Will Accelerate Global Integration for Opportunity…………………….119
Chapter 10 A Higher Quality of Life in a Transformed Society………………………………………………………131
Bibliography ………………………………………………………………………………………………………………………………139
Books, Case Studies, and Articles Co-authored by Hunter Hastings and Jeff Saperstein…………………144
About the Authors…………………………………………………………………………………………………………………………145
Index …………………………………………………………………………………………………………………………………………147

Preface

“The Interconnected Individual is significantly different from our past work.  … These prior works were written for business executives, mostly in large organizations, who were aiming to increase growth … The Interconnected Individual is directed to a different audience in a different technological era and answers a different challenge … We all face a great question …  “It isn’t technology that puts people out of work; it’s the decisions we make about how to apply it.”1  1 T. O’Reilly. 2017. What’s the Future and Why It’s Up to Us (New York, NY: Harper Collins Publishers), p. 371.”

Acknowledgements

“Mariela A. Gonzalez assisted Jeff and Hunter as editor, proofreader, researcher, and compiler. Without her excellent and painstaking work, this project would never have been completed.”

Introduction

Jeff: “Most of them, like me, had come from lower middle-class homes, where their parents worked in jobs, not careers, and were familiar with only a few career paths that they themselves experi- enced in their community.”

Hunter: “I was born in England, in the midst of its socialist experiment. In a class- riven society; my parents were tagged as “working class,” which automati- cally limited access to “The Inner Ring.””

“While many of our students went on to terrific positions in other companies, the experience of this hiring bias seared our determination to devote our work together to fostering the democratization of opportunity for more than the chosen connected.”

“This book is intended to help those who seek to do work that matters, to start a company, to grow a business, to pursue an individual career, or to innovate with others. ”

Especially see Key Themes and Who is an Entrepreneur? in the Introduction.

Chapter 1 The Future of Work Will Be the Sum of Our Individual Life Choices

“We seem to be at a pivotal point in history. Will there be jobs and careers for those who want them?”

“The most important question is not whether AI will displace and replace jobs, but will there be a societal and individual reorientation to use AI in ways that promote meaningful work and service to improve social impact and quality of life? The technology is neutral; our focus must be on how we will change to apply it for ourselves and for each other.”

“The entrepreneur—the bearer of all the uncertainty—is the driver of this market. The entrepreneur receives and interprets the signals from consumers and translates them into new solutions and new value. AI helps, but humans decide.”

“We all must be entrepreneurs. In this context, the term “entrepreneur” takes on a new meaning. It is the attitude and method of attempting to identify future consumer needs and future opportunities…”

“As empathic service-oriented individuals, we will find we have universal access to resources that help us expand our scope and raise our game.”

“In this book, we focus on how the individual economy might emerge and develop and how you prepare and resource yourself for autonomy and mastery and we aim to give insight into the key drivers to help you harness them for your own purposes.”

Chapter 2 Prepare Yourself for Success in the Interconnected Era

“It’s useful to reimagine our personal success in the emergent new era. We offer a framework for your personal adaptive thinking and a model for your individual behavior.”

“Up-skilling is an ongoing new imperative for action in the socio-technical economy.”

“Figure 2.1 Foundational cognitive and metacognitive practices (KnowledgeWorks)2”

“Empathy is the critical skill for success in the world of AI and human augmentation”

“Figure 2.2 The Interconnected Individual”

“We already can see that the smartphone has become one of the prime enablers of freelance, independent work activity. Today, 34 percent of the U.S. workforce are freelancers, according to a recent survey from the Freelancer’s Union.”

Chapter 3 The Technologies of Spontaneous Order: How Interconnected Individuals Are Augmented

“Figure 3.1 Technologies of spontaneous order”

“In the first category of starting conditions are those that augment the capabilities of the individual via great access to knowledge and machine learning/machine intelligence.”

“The second category is disintermediation—making service systems bet- ter, faster, and at a lower cost by cutting out middlemen, back rooms, and intermediate process steps and replacing them with peer-to-peer exchange. Blockchain is the leading emergent technology of disinter- mediation …”

“In the third category are global market exchange platforms, where mul- tiple parties on multiple sides of a platform can exchange, collaborate, assemble teams and disassemble teams, and create short-term or long-term single outcome-focused project collaborations. ”

“Entrepreneurs Co-create and Co-construct Based on Networks”

Chapter 4 The Entrepreneur Economy

“The new economy is driven by people who play two important roles: con- sumers and entrepreneurs. ”

“The future is uncertain. Entrepreneurs bear that uncertainty, and attempt to resolve it.”

“The Knack app provides free self-assessment to get you started and provides insights into your attributes and potential as an entrepreneur.”

“We illustrate how these principles and practices are enacted by profiling two entrepreneurs who have taken different paths in their development and offerings, but who show how to make individual dreams, based on a value system of service to others, become realities.”

Chapter 5 How to Navigate Your Career

“Too many of us go from job to job, and fall into a career that seems “to have happened to us.” ”

“Let’s begin with a simple question. Who influences, mentors, and inspires you? Is it an author, teacher, family member, boss, peer? What did you learn or what impressed you about them? If you had never been inspired by anyone you can think of, then watch Randy Pausch: Achieving Your Childhood Dreams3 on YouTube. ”

“What discipline do you master? You should master what the marketplace recognizes and values. Develop a T-shaped profile to see how your breadth of experience and depth of expertise can be charted …”

“Learn to Compete to Collaborate so You Are a Valued Team Member”

“Fourteen Hot New Skills”

“Please check out Jeff Saperstein’s video for a brief explanation of career navigation.
www.youtube.com/watch?v=ZXaoZU371fc”

Chapter 6 The Democratization of Finance Spurs Innovation

“Table 6.1 How financial services as software will change institutions”

“We use the term democratization to describe the evolution of financial services in these directions; the blockchain revolution will inexorably shift the power to the individual entrepreneur and investor over the institutional behemoth. … We talked to three innovators to map out this evolution. …”

Chapter 7 Interconnecting, Intelligence, and Inter-Being

“A values/purpose-driven life vision aligns you as an individual with what matters to you in the pursuit of collaboration (your network) and organi- zations where you can fit and add value to achieve a meaningful, coherent life. With your values in mind, you can approach the adventure of creat- ing your network.”

“IBM Cognitive Institute director, Jim Spohrer, states that cognitive mediators redefine several types of relationships: … Our relations with ourselves—our cognitive assistants may know us better than we know ourselves, because they have more informa- tion and can process it more intelligently. This will be humbling to us all eventually, because we think we know ourselves best, and for some things we won’t know ourselves best.”

“One example of cognitive assistance to help you navigate the new era is the LinkedIn Economic Graph.  … LinkedIn conceived the Economic Graph as a digital map of the global economy that strives to include every member of the global work- force and their skills, all open jobs, all employers, and all educational institutions.”

“Platforms like LinkedIn and apps like Knack are the key to interconnect- ing individuals.”

Chapter 8 Interconnected Learning: Technology Closes The Skills Gap

“Lifelong learning of new skills and working with augmentation will be necessary, but not sufficient. Your learning plan should include both hard skills (like technologies, project management) and soft skills (listening, critiquing, facilitating, coaching, leading).  Empathy is the Super-Tool for humans in the cognitive computing age.”

Empathy and admiration – to help find the role model(s) you look up to and aspire to be more like in your own life.  Family is learning from others.  Culture is learning from others.   To be the best, learn from the rest.

“To get a more in-depth understanding of the future of up-skilling, we spoke with Wayne Skipper about certification and badging.”

Chapter 9 Interconnected Clusters Will Accelerate Global Integration for Opportunity

“To gain perspective on regional cluster interconnectivity, we spoke with two professionals, who each are engaged in understanding this interconnectivity and creating opportunity for regional participation.”

“Interconnected regional clusters, serviced through platforms and apps on the World Wide Web, have fundamentally transformed the way we conceive of the world. What is necessary for the transformation in practice is a transformation of mind-set that reduces friction, increases transparency, and accelerates the sharing of information.”

Chapter 10 A Higher Quality of Life in a Transformed Society

“The present era of AI, platforms, apps, and global exchanges is undoubtedly transformative, enabling people to innovate, connect, and unleash their creativity and empowerment for productive endeavors. When, at some point in the future, we all look back at the dawn of the age of AI, globally interconnected platforms, and cognitive computing, how will we judge that it changed societal and individual quality of life?”

“We already live in a service economy. Service is the application of knowledge for the benefit of others. The empathic entrepreneur is constantly searching for ways to better help consumers and customers.”

“Miniaturization: From large corporations, factories, mass-produced branded products and services, we are now headed toward a miniaturized, customized, co-developed future. Factories, farms, and energy flows are miniaturizing. ”

“The Individual Bears Unique Responsibility in the Individual Economy: We must be careful not to be utopian. The benefits we describe for the individual economy enabled by the advances of AI, interconnectivity, and miniaturization will undoubtedly come with risks and challenges.”

Bibliography

About 60 references – really useful.

Books, Case Studies, and Articles Co-authored by Hunter Hastings and Jeff Saperstein

“• The Interconnected Individual: Seizing Opportunity in the Era of Platforms, Apps, and Global Exchanges, Business Expert Press, 2018
• Service Thinking: The Seven Principles to Discover Innovative Opportunities, Business Expert Press, 2014
• A Practice-Driven Service Framework For Value Creation, IEEE CBI Conference, Vienna, 2013
• Bust the Silos: Opening Your Organization for Growth, Amazon Create Space, 2010
• Improve Your Marketing to Grow Your Business, Prentice Hall, Wharton Business Press, 2007
• The New Marketing Mission, Association of National Advertisers,2004
• How Social Media Can Be Used to Dialogue with the Customer, Richard Ivey Business School Publications, 2010
• HowCiscoCreatesNewValueviaGlobalCustomerService,ThunderbirdInternational Business Review, Sept/Oct 2010”

About the Authors

“Hunter Hastings is a partner in Bialla Venture Partners venture capital fund, an angel investor, and mentor to entrepreneurs. He is executive director of the Center for Individualism, which advocates for individual entrepreneurship and self-reliance, and a Member of Mises Institute.”

“Jeff Saperstein’s professional background includes careers in advertis- ing, nonprofit marketing and fund-raising, university teaching, writing, and coaching. He is a career transition coach, university lecturer, and author of business case studies and books. Jeff’s mission is to help others be successful by aligning their own values with their work, up-skilling their proficiencies to improve their market value and career options, and encouraging them to take calculated risks for their own happiness.”

 

URL: https://www.amazon.com/Interconnected-Individual-Opportunity-Platforms-Exchanges-ebook/dp/B07DM77NQ1