CFP: JSIS Special Issue on Service Management & Engineering: Aligning Business & IT Services

Posted by Wendy Murphy on 1 October 2010, 7:13 am

The Journal of Strategic Information Systems
http://www.elsevier.com/locate/jsis

IMPORTANT DATES
Submission deadline: 1st of March 2011
Target publication date of special issue: 3rd quarter of 2011

MOTIVATION AND SUGGESTED TOPICS

An increasing number of activities of public and private organizations are engineered and managed as services, often creating a new potential for economic growth and welfare through innovation and productivity gains. In addition to the increasing importance of the service perspective in the business domain, the service concept has also become very prominent in the IT domain. This is evident in developments like IT Service Management, Service-Oriented Architectures (SOA), Service Computing, and various “XYZ-as-a-Service” concepts. While this increasingly blurs the line between a business view and an IT view of services, these concepts generally have different meanings and refer to different domains. Thus, there is a need for understanding how these two service worlds meet and how they change the alignment of business needs and IT capabilities.

This special issue seeks contributions that demonstrate how the IS discipline and related management disciplines can make an impact to improve the way organizations face the challenges of the progressing service-oriented economy that increasingly merges business- and IT-related service concepts. Possible contributions may include, but are not limited to the following:

Service Management from an IS Perspective:
* Service management
* Service strategy management
* Service value management
* Service quality management
* Service innovation management
* Service governance
* Service portfolio management
* Service capability management
* Service performance management
* Service compliance and risk management
* Service supplier & customer management
* Services supply chain management
* Services sourcing

Service Engineering from an IS Perspective:
* Service lifecycle
* New service development
* Service analysis
* Service design
* Service bundling
* Service standards
* Service descriptions
* Service modeling

Special topics on Information Systems and Services:
* The position of IS in Service Science, Management and Engineering
* IS contributions to Service Science
* New business models for IS services, e.g. for service aggregation and brokerage
* IS/IT services from a service(-dominant) logic
* The role of IT services in IT-enabled value co-creation
* Implications of value co-creation for IT-based services
* Service business alignment / Aligning Business and IT Service Management
* Business impact of IT service management
* Management of IT-enabled service ecosystems
* Servitization of IT and other industries
* Embedding of IT services in business products and services
* Design and Implementation and effects of automation and self-service technologies for IT services
* Services E-commerce (i.e. electronic offering, trading, and purchasing of services)

MORE INFORMATION

The extended CFP is available at: http://www.elsevierscitech.com/cfp/JSIS_SI_ServiceManagementEngineering_CFP_full_17_May_2010.pdf

SPECIAL ISSUE GUEST EDITORS
Erwin Fielt, Queensland University of Technology,
e.fielt@qut.edu.au

Axel Korthaus, Queensland University of Technology,
axel.korthaus@qut.edu.au

Tilo Böhmann, International Business School of Service Management,
boehmann@iss-hamburg.de

Guy Gable, Queensland University of Technology,
g.gable@qut.edu.au

Sue Conger, University of Dallas,
sconger@gsm.udallas.edu

Filling the Need for Skilled Workers Requires Smarter Education

Posted by Wendy Murphy on 16 September 2010, 12:51 pm

Article link

Diane Melley

Diane Melley is a director in IBM Corporate Citizenship and Corporate Affairs.

Posted: September 9, 2010 01:10 PM

Call for Papers, Frontiers in Service

Posted by Site Administrator on 15 September 2010, 10:41 am

June 30 — July 3, 2011 • Columbus, Ohio, USA

Call for Papers

SPONSORED BY:

The Center for Excellence in Service,

Robert H. Smith School of Business,

University of Maryland, USA

Initiative for Managing Services,
Fisher College of Business,
Ohio State University, USA

The American Marketing Association

► Conference Committee

► Current Topics

► About the Conference

► Best Practitioner Presentation

► Submit an Abstract

CONFERENCE COMMITTEE

Co-Chair – Roland T. Rust
Distinguished University Professor,
David Bruce Smith Chair in Marketing
and Executive Director,
Center for Excellence in Service
University of Maryland, USA

Co-Chair – Neeli Bendapudi
Professor of Marketing
Academic Director, Initiative for Managing Services
Fisher College of Business
Ohio State University, USA

Co-Chair – Shashi Matta
Assistant Professor of Marketing
IMS Arthur Fellow, Initiative for Managing Services
Fisher College of Business
Ohio State University, USA

Jim Lyski
Chief Marketing Officer,
Nationwide

Yuriko Sawatani
Fellow,
Japan Science and Technology Agency (JST), Japan
Senior Researcher,
IBM Research, Tokyo Research Laboratory, Japan

Paulo Rocha e Oliveira
Assistant Professor of Marketing
IESE Business School
University of Navarra, Spain

Grace Lin
Chair, INFORMS Service Science Section
President,
World Resource Optimization, Inc.

Tom DeWitt
Chair, AMA Services Marketing Special Interest Group
Assistant Professor of Marketing,
University of Hawaii – Hilo, USA

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CURRENT TOPICS

♦ Service Science

♦ Service Information Technology

♦ Service Innovation

♦ Service Marketing

♦ Empirical Studies of Service

♦ Theoretical Perspectives on Service

♦ Service Engineering

♦ Service Design

♦ Service Productivity

♦ Healthcare Service

♦ Service Operations

♦ Service Human Resources

♦ E-Service

♦ Customer Relationship Management

♦ Globalization

♦ Government Policy

♦ Public Sector

♦ E-Government

♦ Trade in Service

♦ Other topics in research

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ABOUT THE CONFERENCE

Considered to be the world’s leading annual conference on service research and drawing attendees from 38 countries, Frontiers 2011 will be hosted by the Initiative for Managing Services at the Fisher College of Business, Ohio State University, USA. Concurrent and plenary sessions will be held all day Friday and Saturday, concluding Sunday morning with plenary sessions. The conference will open with a reception Thursday evening and will feature a special networking event and the awards dinner on Friday and Saturday nights.

For up-to-date conference information, go to the conference’s official Web site at http://www.rhsmith.umd.edu/ces/frontiersconference.aspx

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BEST PRACTITIONER PRESENTATION AWARD

Once again, we will highlight the work of business practitioners presented during the concurrent sessions with our fourth annual Best Practitioner Presentation Award contest. The selection committee (in conjunction with the conference committee) will select 3 of the most promising, worthy abstracts submitted for this year’s conference. These abstracts will be presented during a special designated track during the concurrent sessions, during which the selection committee will view and judge each presentation. The winner will then be announced during the Awards Ceremony and Dinner.

Submission Criteria: Abstracts should have at least one business practitioner co-author, but may include academic co-authors. The abstract should be written and presented to address a business practitioner audience. The submitter should demonstrate in the abstract (as well as in the presentation) how his or her research may be applied or has been applied to real-world practical situations or problems. The presentations should be practical and managerial yet innovative and engaging. To be considered for this award, please select the checkbox option on the Submissions Form under the “Best Practitioner Presentation Award” section and enter a clarifying statement as to the managerial implications of your abstract topic.

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SUBMIT AN ABSTRACT

Case studies by business practitioners are encouraged. Preference for academic abstracts will be given to more rigorous analytical, empirical and behavioral approaches. Reviews of major research areas are especially encouraged.

The conference will highlight the latest thinking in service, particularly those that combine aspects of technology, social science, and business. Conference attendees will consist of both academicians and practitioners, and we ask that the 25-minute presentations be understandable to both groups.

Because there will be no published proceedings, we encourage authors to submit their best work, providing it will not have been published by the date of the conference.

Abstracts may be submitted online at
http://www.rhsmith.umd.edu/ces/submissions.aspx

The closing date for abstracts is at 23:59, Eastern-Standard time on December 3, 2010. The conference committee will select abstracts on a competitive basis, and authors will be notified by January 31, 2011.

▲ Back

2010 IBM Innovation Awards

Posted by Wendy Murphy on 14 September 2010, 1:53 pm

New awards program at IBM

Check it out!

The IBM Innovation Awards is a worldwide program designed to encourage proposals that focus on teaching, research, or community building using key technologies.

New! IBM is proud to announce the 2010 Industry Skills Award programs to encourage the developement of innovative courseware and curriculum that contribute to the creation of a Smarter Planet.

2010 Advancing the Grand Challenges of the NAE

Posted by Wendy Murphy on 14 September 2010, 1:50 pm

Advancing the Grand Challenges of the National Academy of Engineering summit

Los Angeles, October 6-8, 2010 at University of Southern California

SPEAKERS

Service Science and Logistics Informatics: Innovative Perspectives

Posted by gaston.cedillo on 6 September 2010, 12:51 pm

“Service Science and Logistics Informatics: Innovative Perspectives” – the title of this book combines the three major challenges in modern logistics and supply chain management; Services, informatics and innovation. These enablers influence mainly the success of business logistics both on a regional level as well as on an international level. They have to be designed and operated having in mind that world trade flows are interconnected and modi-fiable. Logistics has to ensure distributed production in a dynamic environment on a regional and on a global scale. In line with this, especially the service sector has been playing an in-creasingly important role in world economy. New businesses, new distributions of tasks and new value added services in international supply chain networks have occurred and will oc-cur in future. Moreover, new innovative control philosophies for logistics operations based on the realization of IT based autonomous decentralized cooperating systems will improve the logistics efficiency in the next years. These developments are confronted with present and future challenges on climate change as well as on international security aspects. More-over a sustainable trade off between business and living, production and logistics has to be found. The quality of the design and sustainable operation of these relations, and by this, of the innovative design and management of services, can be supported by knowledge man-agement between decision makers as well as common learning.

This book provides updated materials disclosing innovative findings for applied research and development in the interdisciplinary fields between service science and logistics informatics. It covers chapters entitled innovation strategies, service innovation, services sourcing and industry service models. By this, it aims to provide researchers, practitioners, and academi-cians with insight into selected yet important topics relevant to logistics and supply chain industries. It provides both business and IT professionals a reference for practices and guide-lines to service innovation in logistics and supply chain management. As a first of its kind, this book addresses latest applied service science research and industry practices on emerg-ing enabling technologies including RFID, service innovations in logistics and supply chain management, and the transformations of a more efficient economy. The book, built on an excellent portfolio of accepted chapters, including the observations and reports on the world’s biggest retailers, world’s busiest airports, and world’s most dynamic regions, to in-troduce service innovation in modernizing logistics and supply chain management, serve as a prestigious reference to disseminate the state of the art research, development, and ad-vances of service innovation in logistics and supply chain management.

Prof. Dr. Hans-Dietrich Haasis
Director, ISL – Institute of Shipping Economics and Logistics, Bremen, Germany
www.isl.org

Survey on service science masters degree guideline

Posted by Wendy Murphy on 2 September 2010, 9:01 am

Please visit this link and take our survey after you have read the proposed guide.

http://www.zoomerang.com/Survey/WEB22B5N5ASQ5H

SURVEY CLOSES OCTOBER 3

Expediting University Startups: A Step Toward Advancing America’s Prosperity

Posted by Jim Spohrer on 30 August 2010, 10:31 am

BY Joseph DeSimone

http://www.kauffman.org/Expediting-University-Startups-A-Step-Toward-Advancing-America%E2%80%99s-Prosperity.aspx?utm_source=Newsletter&utm_medium=Opticast&utm_campaign=Ideas_At_Work_08_2010

universities are major employers of regions (especially great universities in great cities)
universities often have science and technology parks, with business incubators
universities often have medical centers and hospitals, or a life science complex
university faculty highly prioritize education for their children, and so affiliated high schools and elementary schools are common
universities are a microcosm of the city/region they are in
the direct and indirect economic impact of universities to regions is growing
for example, luxury conference hotels are often near universities, fueled by the university conferences