Link: http://www.cmu.edu/silicon-valley/ilss/speaker-series.html
Call for papers on business models
Industrial Marketing Management
Special Issue on
Business Models – Exploring value drivers and the role of marketing
Submission Deadline: January 31, 2012
Guest Editors: Michael Ehret, Jochen Wirtz and Vishal Kashyap
Business Modelling – The rise of a Management Concepts and the need for Research
Business models have captured growing attention in academic research on strategic management and innovation. Driven by the performance of open business models practiced by companies like Procter & Gamble or IBM, researchers have started to study conditions, policies and performance of business models. This call for papers seeks research on business modelling in business-to-business environments. Business-to-business case studies of business modelling are quite welcome.
Business models have captured growing attention in academic research on strategic management and innovation. Crucial functions are to articulate a value proposition, identify a target segment and revenue generation mechanism, define the structure of the value chain, estimate the cost structure and profit potential, describe the position of the firm within the value chain and formulate competitive strategies (Chesbrough 2010).
While most published research highlights the potential unlocked by open business models, it rarely provides valid concepts for antecedents or theoretical reasons for the performance of a particular business model in a particular context.
Despite their close relation to genuine marketing topics (value proposition, market segmentation, marketing channels), and their implications for growing markets for business-services and rising significance of inter-organizational marketing approaches, little research in marketing can be found. The accelerating rate of adoption of business modelling by managers raises significant implications and opportunities for marketing researchers:
- Systematic Features of Business Model Performance: Pioneering studies of business models focused on the potential unlocked by opening up of business models. However there is evidence that open business models can and do fail on the project level (as Qualcomm’s digital cinema, see Chesbrough 2006), the firm level (Chesbrough 2006) or on industry level (as the Bio-Pharma collaboration, see Pisano 2006). What are the salient antecedents, policies and practices that drive the performance of a business model?
- Implications of Business Models for B2B Marketing: How does the adoption of business models by strategic management affect market opportunities and the design of marketing strategies? What are the implications for the design of marketing channels, the use of marketing partnerships and the segmentation of customers? How do business models affect product policy, e.g. via a growing share of services? Do business models open up new options for pricing and what methods can support pricing decisions? How can business model design help to tap into the potential of social networks for marketing?
- Open Business Models and the Rise of Inter-organizational Marketing approaches: To the extent that companies are adopting open business models, inter-organizational marketing approaches are gaining ground (e.g. Ehret and Wirtz 2010, Chesbrough 2011). What are the antecedents to the performance of inter-organizational collaboration? How do governance structure and contract arrangements impact the performance of business models? How does relationship management affect the performance of a certain business model?
- Open Business Models and the rising significance of services: A significant implication of the opening-up of business models is the growing significance of external sourced services as an alternative to internal operations of a firm. How is the re-organization of businesses related to access to business services and their performance? What opportunities and challenges arise for the positioning of service firms?
This Special Issue explores foundations for systematic business model design and its implications for marketing research and management. Our major interest is on linking empirical findings to an underlying understanding of the rationale of business modelling that empowers our competencies to design well performing business models.
Business Models and Marketing – Towards a systematic approach
The opening-up of business models has been driving the evolution of new markets and is affecting the performance of marketing programs. Open business models call for a growing share of inter-organizational marketing approaches and a stronger emphasis on service-strategies. This special issue presents empirical data and conceptual contributions and integrates them towards a systematic treatment of business models and their impact on marketing practices and their performance. It provides an account of how business models have been transforming markets and called for emerging marketing practices. The contributors open-up an avenue for systematic empirical studies of the antecedents of open business models, validate theories of systematic forces affecting business model design and analyse the performance of marketing practices in the context of business model design. Thus this special Issue provides the first systematic attempt to elucidate the relevance of business modelling for marketing and expose it to a systematic academic study.
References
Chesbrough, Henry (2010): Business Model Innovation: Opportunities and Barriers. Long Range Planning 43 (2010), pp. 354-363.
Chesbrough, Henry (2011): Open Services Innovation: Rethinking Your Business to Grow and Compete in a New Era [Hardcover], San Francisco (Wiley) 2011.
Chesbrough, Henry (2006) open Innovation: The New Imperative for Creating and Profiting from Technology. Boston. MA (Harvard Business School Press), pp.2006.
Ehret, Michael and Jochen Wirtz (2011): Division of Labor between Firms: Business Services, Non-Ownership-Value and the Rise of the Service Economy, Service Science Vol.2, No.3 (Fall 2010), pp. 136-145
Pisano, G.P. (2006a) Science Business: The Promise, the Reality and the Future of Biotech Bos
See this paper for more background: https://service-science.info/wp-content/uploads/2011/05/EHRET_WIRTZ
Journal of Service Research Call for Papers
Journal of Service Research calls for submissions for a special interdisciplinary issue on IT-related service. Much of the radical transformation of the world economy from an industrial to a post-industrial service society comes from the contribution of information technology (IT) to service sectors and from IT as service. This special issue is multidisciplinary in nature as many disciplines play a role in the service economy. We invite scholars from marketing, information systems, operations management, human resources, finance/accounting, economics, and organizational research to submit papers on IT-related service. We are particularly interested in papers that consider the productivity and quality of IT-related service and focus on the relationship with customers (including B2C, B2B and C2C), in contrast to technology-centered approaches to service management and business interaction. Papers that include empirical, analytical, and conceptual approaches that develop or extend theory are welcome. Topics of interest include, but are not limited to:
IT’s role in providing cost-effective service
IT mediated or supported self-service
IT-related service productivity, quality, and customer satisfaction
IT servitization
IT-related service innovations and business transformation
IT-related service management and marketing
IT-related service value networks
IT service, customer service, and service satisfaction
IT-related service and consumer behavior
IT-related service and employee attitudes and behavior
IT-related service economics and pricing
IT-related service engineering, systems, and computing
We expect this special issue to lead to significant cross-fertilization across fields and, therefore, to particularly high impact for the papers. The issue is sponsored by the National Science Council of Taiwan and the Center for Excellence in Service at the University of Maryland.
The best paper will receive a first-place award of $2,000, and up to three additional papers will receive honorable-mention awards of $1,000 each. In addition, each award will include an invitation for the paper to be presented at the Frontiers in Service Conference in 2013 (with complementary registration) that will coincide with the publication of the special issue.
Please submit manuscripts to http://mc.manuscriptcentral.com/journsr and designate “Special Issue on IT-Related Service.”
Submission Deadline: February 1, 2012; Expected Publication Date: August 2013
Editor
Katherine N. Lemon, Boston College
The Interdisciplinarian (article)
From the March/April issue of ASEE’s PRISM
see the National Foundation Director, Subra Suresh, talk about tearing down barriers to research collaboration
http://www.prism-magazine.org/mar-apr11/feature_01.cfm
(*American Society for Engineering Education)
Invitation to Summer School in Services SEM2011
Dear PhD-candidates, Researchers, Friends and Colleagues.
The Aalto University School of Science and the Department of Industrial Engineering and Management announce that the 6th annual Summer School in Services (SEM2011) will be held in Espoo, Finland from Sunday August 28th, 2011 to Wednesday 31st, 2011. The summer school targets PhD students around the world to participate in a multidisciplinary doctoral seminar lead by distinguished academics. Please find a tentative schedule below:
Sun 28th August // Informal dinner
Mon 29th August // Morning: Keynote by Prof. Christian Grönroos and company case / Afternoon: Track interaction with faculty and students
Tue 30th August // Morning: Keynote by Prof. Eva Brandt and company case / Afternoon: Track interaction with faculty and students
Wed 31st August // Wrap-up day for students and faculty research discussion session
This year the scope of the Summer School focuses widely on Services, and in particular on two Tracks.
–> Track 1: Co-creation of value in Services (approx 9 doctoral students, 3 students per sub-track)
Lead by the distinguished Professor Christian Grönroos from the Hanken School of Economics
Sub-track 1.1 Co-creation of value in Industrial Services (Lead by Prof Jan Holmström and/or Saara Brax from Aalto university, School of Science)
Sub-track 1.2 Co-creation of value in Social and Healthcare Services (Lead by Prof Paul Lillrank and/or Karita Reijonsaari from Aalto university, School of Science)
Sub-track 1.3 Co-creation of value in technologically enabled services (Lead by Prof Virpi Tuunainen from Aalto university, School of Economics)
–> Track 2: Service design (approx 9 doctoral students, 3 students per sub-track)
Lead by distinguished Professor Eva Brandt
Sub-track 2.1 Service design – what is the role of the customer? (Lead by Prof Marja Toivonen from VTT)
Sub-track 2.2 Experiential service design (Lead by Anu Helkkula from Aalto university, School of Science)
Sub-track 2.3. Service design and service strategy (Lead by Tuuli Mattelmäki from Aalto university, School of Art and Design and/or Prof Maria Holmlund-Rytkönen from the Hanken School of Economics)
The students will be asked to prepare abstracts and short papers which they will present in their sub-tracks at the summer school. Each faculty member will be asked to read and comment on the papers and presentations within their sub-tracks. As a result the students receive valuable comments from their peers and respected faculty on their papers as well as 2 credits for participating. There are no length or style requirements concerning the abstract or the short paper.
We do hope that when submitting their abstract, students should mention their name, university, major, and the sub-track they wish to participate in. The updated schedule for PhD students is:
Abstract submission by (can be extended upon request): 20th May, 2011
Notice of acceptance: latest 30th May, 2011
Short paper submission: 15th July, 2011
The Open Door events that include Keynote Lectures and Company Cases are open for everyone. The whole course, including the Open Door events as well as PhD sessions, is open for PhD students only. Registration and short paper submission is required. Participants will be responsible for their travelling and accommodation costs. We will provide information on recommended hotels in Helsinki. The course is equivalent to 2-4 ECTS credits.
Please, do not hesitate to contact us for further information. For more information, please visit our website. The web-pages will be updated as further information is available.
http://www.sem2011.tkk.fi/index.htm
We hope to see you at SEM2011!
Conferences 2011
JANUARY
HICSS-44 Hawaii International Conference on System Science
FEBRUARY
2011 conference of the Swiss Institute of Service Science “Service Innovation in the 21th century – Opportunities for Swiss Enterprises”, taking place in Berne, Switzerland, on Feb 28, 2011.
MARCH
Both of the above conferences will be held collocated (at the same time and the same venue) on March 27th – 30th, 2011 in Orlando, Florida, USA
The Sixth International Conference on Internet and Web Applications and Services: ICIW 2011 March 20-25, 2011 – St. Maarten, The Netherlands Antilles
International Symposium on Academic Informing Science and Engineering: AISE 2011; in the context of The 2nd International Multi-Conference on Complexity, Informatics and Cybernetics: IMCIC 2011 — March 27th – 30th, 2011 ~ Orlando, Florida USA.
APRIL
IPS² Spring School is going to be organized at the University of Kaiserslautern, Germany during 4th – 8th April 2011.
MAY
Taipei, Taiwan – May 25-27, 2011
International Joint Conference on Service Sciences 2011 (IJCSS2011)
Hosted by Yuan Ze University of Taiwan
JUNE
4rdAnnual Symposium on Engineering & Liberal Education and
Integrate to Innovate Faculty Institute — June 3-4th, 2011
Union College, Schenectady, NY– www.union.edu/integration
QUIS 12 June 2-5, 2011 (also encompasses the annual meeting of the POMS College of Service Operations). Additional information about the conference can be found at: http://quis12.hotelschool.cornell.edu.
Naples Forum on Service The Naples Forum on Service 2011 is scheduled for June 14-17, 2011 in Capri, Italy See more at LinkedIn and here
ART & SCIENCE OF SERVICE CONFERENCE June 8-10, 2011 — IBM Almaden Research Center, San Jose, California
International Conference on Logistics, Informatics and Services Sciences (LISS2011), Beijing, China — June 8-11 http://icir.bjtu.edu.cn/liss2011
Frontiers in Service, Columbus, Ohio – June 30 – July 3, 2011
June 25-27, 2011 The 8th International Conference on Service Systems and Service Management (ICSSSM’11) Tianjin, China
http://ibs.nankai.edu.cn/ICSSSM11
JULY
International Conference on Science, Technology, Higher Education, and Society in the Conceptual Age ; July 5-7 : www.sthesca.eu Jagiellonian University, Krakow, Poland
IEEE ICWS International Conference on Web Services (ICWS) 5-10 July, Washington DC, co-located with Services 2011.
IEEE SCC International Conference on Services Computing 5-10 July, Washington DC, co-located with Services 2011.
IEEE Cloud 2011 International Conference on Cloud Computing 5-10 July, Washington DC, co-located with Services 2011.
INFORMS Data Mining Section sponsored conference “First
International Symposium on System Informatics and Engineering“, which
will be held in Qingdao, China, on July 11-13, 2011.
3rd International Symposium on Engineering Education and Educational Technologies: EEET 2011, to be held in Orlando, Florida, USA, on July 19th – July 22nd, 2011; in the context of The 4th International Multi-Conference on Engineering and Technological Innovation: IMETI 2011.
July 26 – 27, 2011, Yogyakarta, Indonesia
July 30 – Aug 4– PICMET www.picmet.org
AUGUST
AMCIS 2011 / August 4-7, 2011 / Detroit, MI, USA
In August 2011, the 21st International Conference on Systems Engineering will be held in Las Vegas, NV, at the University of Nevada
Nordic Academy of Management (NFF) Stockholm 22-24 August 2011 www.fek.su.se/nff2011
The Aalto University School of Science and the Department of Industrial Engineering and Management announce that the 6th annual Summer School in Services (SEM2011) will be held in Espoo, Finland from Sunday August 28th, 2011 to Wednesday 31st, 2011.
SEPTEMBER
August 28 to September 2 – IEEE EDOC “The Enterprise Computing Conference” in Helsinki, Finland
Conference 2012: Human Side of Service Engineering
http://www.ahfe2012.org/HSSE.html
JULY 20-25 San Francisco
“If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered.”
And here’s a WHO’s WHO in service science!!
Co-Chairs:
L. Freund, USA
louis.freund@sjsu.edu
J. Spohrer, USA
spohrer@us.ibm.com
S. Alter, USA
A. Andre, USA
M. Baba, USA
S. Barile, Italy
C. Bassano, Italy
J. Blomberg, USA
C. Chang, USA
C. Darrah, USA
B. Edvardsson, Sweden
S. Furterer, USA
W. Ganz, Germany
R. Glushko, USA
C. Hsu, USA
R. Kapur, USA
Y. J. Kim, Korea
V. Kuppelwieser, Germany
S. Kwan, USA
K. Lyons, Canada
P. Maglio, USA
C. Mele, Italy
J. Min, Korea
K.-S. Paloheimo, Finland
S. Parikh, India
L. Patricio, Portugal
P. Piciocchi, Italy
C. S. Pinhanez, Brazil
F. Polese, Italy
Y. Rankin, USA
Y. Sawatani, Japan
A. Seffah, France
M. Shute, Usa
S. Spraragen, USA
V. K. Tuunainen, Finland
Y. Yahya, Malaysia
T. Young, England
S.-T. Yuan, Taiwan
H. Zadeh, Australia
Article: How technology is changing the design and delivery of services
http://www.springerlink.com/content/2373262133674710/fulltext.html
How technology is changing the design and delivery of services
Mark M. Davis1
, James C. Spohrer2 and Paul P. Maglio2
| (1) | Bentley University, Waltham, MA, USA |
| (2) | IBM Research-Almaden, San Jose, CA, USA |
NEW book The Science of Service Systems
http://www.springer.com/978-1-4419-8269-8
Demirkan, Haluk; Spohrer, James C.; Krishna, Vikas (Eds.)
1st Edition., 2011, XXIV, 358 p.
an opportunity for your summer students
Profs!! ask your students who are interested in making the planet a better place to live to go check this out! Get in at the start of a cool new group on campus.