Please join in if you would like…
Track: The Human Side of Service Engineering – July 18-20, Sat, Sun, Mon
11th International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences
16-20, July, 2020, Virtual Conference, United States of America
AHFE Opening Welcome and Keynote: https://video.ibm.com/recorded/127227638

AHFE 2020 Technical Sessions Day 1 (July 18, 2020) available now for viewing!

Link: https://video.ibm.com/channel/BtLmFKzpJps

AHFE 2020 Technical Sessions Day 2 (July 19, 2020) available now for viewing!

Link:  https://video.ibm.com/channel/YfHbEgeVVXH

AHFE 2020 Technical Sessions Day 3 (July 20, 2020) Available now +

Link:  https://video.ibm.com/channel/rvb3xkQcbEQ

AHFE 2020 Poster Sessions [All Days] Available now +

Link: https://video.ibm.com/channel/NMk5TV3xZhn

July 18, 2020

Technical Session: 08:00 – 10:00 Eastern Time USA
Session 3: https://global.gotomeeting.com/join/401142925
HSSE Opening Session: Welcome, Opening Talk, Discussants
Co-Chairs: Christine Leitner and Jim Spohrer, UK/USA

Keynotes:
21st Century Design – from homepage recording
Don Norman, United States
Toward a Computable Scholarly Record
Victoria Stodden, United States

Technical Session: 10:30 – 12:30 Eastern Time USA
Session 18: https://global.gotomeeting.com/join/981227613
Research Approaches to Service Innovation: Organizational Perspectives
Co-Chairs: Yuriko Sawatani, Kelly Lyons and Laura Anderson, Japan/Canada/USA

Effectuation model for large companies
Yuriko Sawatani, Japan
Innovation-as-a-Service: Emergent Lessons from an AI Innovation Management Project
Christine Wolf, Jeanette Blomberg, United States
Barriers to Service Innovation using Data Science
Rohan Alexander, Kelly Lyons, Canada
Service Design Approaches to Drive Employee Engagement
Laura C. Anderson, Cheryl a. Kieliszewski, United States
Methodological Reinforcements: Investigating Work through Trace Data and Text
Corey Jackson, Laura C. Anderson, Cheryl a. Kieliszewski, United States
Methods for Analyzing Service Innovation in Software Development
Kelly Lyons, Canada

Technical Session: 13:30 – 15:30 Eastern Time USA
Session 35: https://global.gotomeeting.com/join/842711629
Applying Service Design Techniques to Healthcare
Co-Chairs: Markus Warg and Andreas Zolnowski, Germany

Architecture and its Multifaceted Roles in Enabling Value Co-Creation in the Context of Human-Centered Service Design
Markus Warg, Germany
Value Co-Creation as the Core of Service Innovation: Impacts of a Case Study of a Fully Digitized Health Insurance Company
Roman Rittweger, Peter Weiss, Anselm Kronibus, Germany
Improving the User Experience for Healthcare Professionals Using a Conversational Agent to Complete Business Intelligence Analysis
Dorian Miller, Becky Niehus, Robert Moore, United States
Design Principles for Health Service Innovations: Nudges from the IBM Health Records Service Platform
Ingo Bahrs, Ronald Fritz, Martin Semmann, Germany
A Conceptual Framework for Workforce Management: Impacts from Service Science and S-D Logic
Markus Frosch, Markus Warg, Germany
Microfoundations for Building Systems of Engagement: Enable Actor Engagement Using Service Dominant Architecture
Peter Weiss, Germany
Analyzing the Role of Artificial Intelligence in the Development of Human-Centered Service
Andreas Zolnowski, Dietmar Frey, Germany

Technical Session: 16:00 – 18:00 Eastern Time USA
Session 52: https://global.gotomeeting.com/join/149652373
Emerging Research Innovations in AI, User Experience and Design: Education
Chair: Debra Satterfield, USA

Thoughts on Design Education’s Future
Sunghyun Kang, United States
Locked Out: Engaging Design Students in UX and Access Design Processes to Address Homelessness in Los Angeles
Tom Tredway, Jose Rivera-chang, Debra Satterfield, David Teubner, Wesley Woelfel, United States
A New Approach for Experience Design Education: Developing Conceptual Framework with Storytelling
Sang-Duck Seo, United States
Creating Socially Conscious Designers Through the Lens of Empathy
Kimberly Mitchell, United States

July 19, 2020

Technical Session: 08:00 – 10:00 Eastern Time USA
Session 69: https://global.gotomeeting.com/join/392817973
Emerging Research Innovations in AI, User Experience and Design: Industry
Chair: Debra Satterfield, USA

AI is the New UX: Emerging Research Innovations in AI, User Experience, and Design as They Apply to Industry, Business, and Education, and Ethics
Debra Satterfield, Troy Abel, United States
Mitigating Misinformation: Using Simulations to Examine the Effectiveness of Potential Strategies
Ryan Kirk, United States
Picking Apart the Black Box: Sociotechnical Contours of Accessibility in AI/ML Software Engineering
Christine Wolf, United States
Validating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysis
Hyo-Jin Kang, Jieun Han , Bokyung yun, Gyu Hyun Kwon , South Korea
Managing strategic participation through design principles: A model for value co-creation in service-based organizations.
Rocío Salvatierra, Spain

Technical Session: 10:30 – 12:30 Eastern Time USA
Session 86: https://global.gotomeeting.com/join/756579661
Digital Services for Product Innovation
Co-Chairs: Christian Zagel and Freimut Bodendorf, Germany

Identifying Trendsetters in Online Social Networks – a Machine Learning Approach
Martina Fricke, Freimut Bodendorf, Germany
Consume Less, Create More – Digital Services in the Context of Sustainability
Rebecca Fischer, Lena Pieper, Germany
“Innovation? Yes, I can“–Individually Perceived Creative Self-Efficacy as an Effect of Vividness Targeting Ceativity Methods
Lena Pieper, Rebecca Fischer, Hauke Hasenknopf, Germany
Service Innovations for Cyborgs – Human Augmentation as a Self-Experiment
Christian Zagel, Germany
Influence of Survey Link Locational Placement on the User Rating
Adelka Niels, Germany
Why Do You Listen to this? Experiencing Black Metal
Hauke Hasenknopf, Nassrin Hajinejad, Lena Pieper, Rebecca Fischer, Germany

Technical Session: 13:30 – 15:30 Eastern Time USA
Session 103: https://global.gotomeeting.com/join/195863821
AI Designed to Support Healthy Aging
Acting Chair: Jim Spohrer
See proceeding for papers – most were not submitted recordings.
Only one recording – and it also won the #1 best paper award – congratulations Yamada-san and co-authors!

Predicting Future Accident Risks of Older Drivers by Speech Data from a Voice-Based Dialogue System: A Preliminary Result
Yasunori Yamada, KAORU SHINKAWA, AKIHIRO KOSUGI, MASATOMO KOBAYASHI, HIRONOBU TAKAGI, Miyuki Nemoto, Kiyotaka Nemoto, Tetsuaki Arai, Japan

^^^ #1 Best paper of HSSE 2020 conference – please join session if you can – apologies for very bad time in Japan 2am – Japan time – so possibly no one can join. Apologies we are not meeting in San Diego as planned – many of the other papers are from San Diego researchers in this session.

Technical Session: 16:00 – 18:00 Eastern Time USA
Session 120: https://global.gotomeeting.com/join/503154325
Knowledge Science in Practical Service Situations
Co-Chairs: Youji Kohda and Pavinee Rerkjirattikal, Japan

A Framework for a Practical Nurse Scheduling Approach: A Case of Operating Room of a Hospital in Thailand
Pavinee Rerkjirattikal, Van-Nam Huynh, Sun Olapiriyakul, Thepchai Supnithi, Japan
A New Interpretable System for Knowledge Exploration and Classification: ICU Sepsis Data Case Study
Thanh Phu Nguyen, Van-Nam Huynh, Japan
Barriers for service innovations in B2B context: Agile software development adoption and rejection in Japanese organizations
Nobuhiko Seki, Youji Kohda, Japan
Analysis and Feedback of Movement in Manual Assembly Process
Raveekiat Singhaphandu, Van-Nam Huynh, Warut Pannakkong, Japan
Towards an Application of Remote Sensing Technology for Decision Making During Natural Disaster
Hideomi Gokon, Japan
Revisiting Internal Mechanism of HRM Practices in Creating Values for Product Innovation: An Application of Fuzzy Set QCA
Kimseng Tieng, Youji Kohda, Chawalit Jeenanunta, Cambodia
Case Study on Applicability of Artificial Intelligence for IT Service Project Managers With Multi Value Systems in the Digital Transformation Era
Hiroyuki ENDO, Youji Kohda, Japan

July 20, 2020

Technical Session: 08:00 – 10:00 Eastern Time USA
Session 137: https://global.gotomeeting.com/join/828628277
Service Ethics, Trusted AI, and Service Robotics
Co-Chairs: Jim Spohrer and Shrikant Parikh, USA/India

The Use of Digital Technologies and the Transformation of Work in a Hemodialysis Clinic
Saturnina Martins, Marcia Terra da Silva, Ivonaldo Vicente da Silva, Brazil
Evolution of Smart Service Architectures Through Cognitive Co-Creation
Alfred Zimmermann, Kurt Sandkuhl, Rainer Schmidt, Dieter Hertweck, Alexander Rossmann, Germany
AI, Ethics, and Service
Paul Maglio, Christoph Breidbach, United States
Design of an Ethical and Humane Rural Public Health System
Dr.Shrikant Parikh, India
Responsible Innovation
Alka Roy, United States

Technical Session: 10:30 – 12:30 Eastern Time USA
Session 154: https://global.gotomeeting.com/join/771494045
Empowerment of Citizens, Public Sector Employees and Other Stakeholders in the Digital Age
Co-Chairs: Christine Leitner and Walter Ganz, UK/Germany

Open Banking and PSD 2: The Promise of Transforming Banking by ‘Empowering Customers’
Christian Stiefmueller, United Kingdom
Multi-contextual view to Smart City Architecture
Leonard Walletzký, Luca Carrubbo, Mouzhi Ge, Angeliki Maria Toli, Frantiska Romanovska, Czech Republic
The Impact of Fraternity and Sorority Participation on NAE’s Engineer of 2020 Outcomes for Civil Engineering Undergraduates
Denise Simmons, Anh Chau, United States
Empowering European Mobile Youth: Case Studies from Austria and Estonia
Christine Leitner, Mohammad Allagha, Jelizaveta Krenjova, Christian Stiefmueller, Kristina Reinsalu, United Kingdom
Typology-Based Analysis of Artificial Intelligence in Service Companies
Walter Ganz, Thomas Meiren, Germany
Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems
Jens Neuhüttler, Holger Kett, Sandra Frings, Jürgen Falkner, Walter Ganz, Florian Urmetzer, Germany

Technical Session: 13:30 – 15:30 Eastern Time USA
Session 171: https://global.gotomeeting.com/join/761723493
Service Science and Knowledge Science in the AI Era
Co-Chairs: Jim Spohrer, Clara Bassano and Youji Kohda, USA/Italy/Japan

Solving AI and Service Science: Technology and Human-Side Perspectives
Jim Spohrer, United States
Value-Dominant Logic: An Evolving Quantum Theory Of Economics.
Hunter Hastings, United States
The Impact of Chatbots on Customer Service Performance
Alexander Rossmann, Alfred Zimmermann, Dieter Hertweck, Germany
From multidisciplinary to transdisciplinary perspectives on solving AI and Service Science
Francesco Polese, Debora Sarno, Sergio Barile, Italy
Can Humans Learn from AI? A Fundamental Question in Knowledge Science in the AI Era
Youji Kohda, Japan
Intelligence Augmentation (IA) in Complex Decision Making: A New View of the VSA Concept of Relevance
Sergio Barile, Clara Bassano, Mattia Lettieri, Paolo Piciocchi, Marialuisa Saviano, Italy

Technical Session: 16:00 – 18:00 Eastern Time USA
Session 188: https://global.gotomeeting.com/join/811780909
HSSE Closing Session: Best Paper Awards, Thank-you’s, Planning Next HSSE
Co-Chairs: Christine Leitner and Jim Spohrer, UK/USA

Congratulations to the best paper award winners:

1  Predicting Future Accident Risks of Older Drivers by Speech Data from a Voice-Based   Dialogue System: A Preliminary Result  

  Yasunori Yamada, Kaoru Shinkawa, Akihiro Kosugi , Masatomo Kobayashi, Hironobu Takagi ,   Miyuki Nemoto, Kiyotaka Nemoto, and Tetsuaki Arai, Japan

2  Service Design Approaches to Drive Employee Engagement

  Laura C. Anderson and Cheryl A. Kieliszewski, USA

3  Typology-based Analysis of Artificial Intelligence in Service Companies

  Walter Ganz and Thomas Meiren, Germany

4  Methodological Reinforcements: Investigating Work through Trace Data and Text

  Corey Jackson, Laura C. Anderson, and Cheryl A. Kieliszewski, USA

5  Open Banking and PSD2: The Promise of Transforming Banking by ‘Empowering Customers‘

  Christian M. Stiefmueller, UK

6  Can Humans Learn from AI? A Fundamental Question in Knowledge Science in the AI Era

  Youji Kohda, Japan

Welcome everyone – good morning, good afternoon, and good evening

Please join ISSIP.org – the sponsor of the best paper award for HSSE. Individual membership is complementary.

Reminders: Other tips 
Tip: you can click on the “talk bubble” on upper right of screen to see chat. Right click (Cmd-Click on Mac) on chat area to see the “save” button – to save the chat as an html file for later use. 

Tip: you can click on the “people icon” on top right of screen to see a list of all people, and by right clicking on your name, then you can edit your name and add your affiliation if you’d like to do so. 

Tip: you can hover over the icon of a person, and the three dots that appears over the person in upper right of their icon square, can open up so you can see their name – as a reminder. 

Tip: you can also chat privately, one on one. To quickly get to them you can use the icon of their video feed at top of screen, or scroll down on the to: pop up at the bottom of the chat area.

Thanks, -Jim

Jim Spohrer, PhD
Director, Cognitive Opentech Group (COG)
IBM Research – Almaden, 650 Harry Road San Jose, CA 95120
(o) 408-927-1928spohrer@us.ibm.com
(m) 408-829-3112spohrer@gmail.com
Innovation Champion: https://service-science.info/archives/2233

AI in Government and Public Sector Fall Symposium Call for Participation

Deadline August 5, 2020 – https://easychair.org/conferences/?conf=fss20

AI is becoming ubiquitous, being useful across societal, governmental, and public sector applications. However, AI in Government at the federal, state, and local levels, and related education and public heath institutions (hereafter referred to as Public Sector) faces its own unique challenges. AI systems in the public sector will be held to a high standard since they must operate in support of the public good. They will face increased scrutiny and stringent requirements for ethical operation, accountability, transparency, fairness, security, explainability, cost-effectiveness, policy & regulatory compliance, and operation without unintended consequences.

We will invite thoughtful contributions – papers, speakers, and panel proposals – that present novel technical approaches to meeting these requirements and lessons learned from current implementations. We hope to provide some coverage on the use of AI to respond to the COVID-19 and Fairness, either through paper presentations, panel discussions, or invited Keynotes.

Potential topic areas include (in no particular order):

1. Technical Papers that advance the state-of-the-art on applying AI in the Public Sector Innovative approaches to solving the problems of building applications that meet the challenges described above.

o Responsible, Safe, and Trustworthy – Responsible use of AI is one of the important drivers in the successful deployment of AI. How can systems be designed to avoid bias in data, algorithms, and/or use of the system? How to ensure transparency, comprehensibility, and trustworthiness? This topic includes areas such as Open Data and Accountability of AI systems, as well as Open Source Code and Open Models and Training Methods.

o Verification and Validation for Deep Learning– Validation of AI models (especially those based on deep learning and other statistical machine learning techniques) and keeping them validated as the domain or model evolves, is an active topic of research. However, the public sector has a unique challenge in that often the correctness of the classifications that a deep learning model implements is ultimately derived from regulation or some other complex text. How do we validate these models, when human interpretation is an essential part of the correctness criteria?

o Privacy – This topic encompasses privacy issues in AI-based models, as they relate to GDPR (General Data Protection Regulation) and other National and State regulations, compliance, enforcement, and penalty issues. How to balance privacy needs with the public safety in which data available can lead towards increased benefits for many?

o Robustness and Resiliency –AI systems for the public sector must be robust and resilient in the face of the type of external manipulation, deception, and systemic cyber threats that the public sector uniquely faces. While Open Code requirements allow the detection of back doors and other problems, how this will work with trained AI models? How can we harden AI- based models from model poisoning and other adversarial attacks that are designed to misdirect or bias results?

o Public Sector Interaction Paradigms – This topic encompasses insights about various paradigms for AI use in public sector operations, such as intelligence augmentation and human-machine collaborative approaches, levels of autonomy, methods for handling uncertainty / conflicting evidence and opinion, and the various types of public sector users (government employees, general public, elected officials).

o Leveraging AI Innovation in Open Source – There are hundreds of open source AI projects, focusing on AI sub-domains such as deep learning, machine learning, models, and many more. How can government entities leverage the abundance of open source AI projects and solutions in building their needed platforms and services so that trusted and robust open source projects can be deployed for public service?

o Operation and Adaptation to Multiple Domains – Many public sector agencies must operate across multiple domains. For example, FEMA responds to hurricanes, earthquakes, and now the Corona virus pandemic. How can AI systems be made to support or adapt to cross domain operations? What are the challenges and research directions?

AI in Government and Public Sector Fall Symposium Call for Participation

2.

Practice Papers that describe current uses of AI in the public sector – applications which are early adopters of AI, role of public/private partnerships in accelerating development and adoption, timely response to societal challenges such as the COVID-19 Pandemic response (Public health, medical, social, economic), social justice, and demonstrations of beta and in-production applications.

o Early areas for adoption of AI – What public sector problems exist where AI is playing a large/important role without deep new experimentation or solving R&D problems? How can socially important challenges such as responding to COVID-19, fighting terrorism, better serving vulnerable populations, combatting racism, and so forth, be re-conceptualized to leverage AI’s strengths?

o Role of Public-Private Partnerships–What is the role of public-private partnerships in researching, creating, and operating AI systems for the public sector? How do AI R&D institutes being created with academia and industry provide a conduit for early adoption and transition of AI technologies in government?

o Using AI to encourage public service innovation – What public sector areas are not immediately approachable by AI, but still pose an urgent need, and hence offer a sufficient financial or social-good reward to justify investment and experimentation by public administrators?

o Translating from .com to .gov – What best practices and approaches can be transferred from the .com experience to benefit .gov?

o Systematic Approach for the Use of AI in the Public Sector–This topic encompasses policies, methodologies, guides and elements in support of public sector use of AI. In deploying AI technologies to improve public sector operations, tensions exist between effectiveness and protecting ownership and control rights to information. What are these tensions and trade-offs, and how can they be addressed?

o Cultivating AI Literacy – How do we facilitate understanding and acceptance of AI in the public sector? How do we start the conversation between government and citizens?
o AI Engineering Best Practices – The increasing prevalence of machine learning in

automation exposes AI to real-world data, and raises concerns about data drift, data poisoning, adversarial AI, and more. The complexity of modern probabilistic models and data pipelines raises the cost of understanding a system well enough to fix it when it breaks. These diverse concerns urgently call for AI engineering guides to help ensure robustness and transparency in AI solutions, with the cost effectiveness that is demanded of the public sector. What new best practices or standards are needed for engineering AI?

o Incentivizing AI Engineering Best Practices – The ability of the public sector to leverage AI depends in part on the availability of AI implementations that attain the highest levels of transparency, in terms of the documentation, the modularity of implementation, and adherence to potential standards. How should the public sector incent appropriate discourse and resolution of these issues? Who should do this?

Submissions

The symposium will include presentations of accepted papers in both oral and panel discussion formats, together with invited speakers and demonstrations. Potential symposium participants are invited to submit either a full-length technical paper or a short position paper for discussion. Full-length papers must be no longer than eight (8) pages, including references and figures and are required those submitting Technical Papers as described above. Short submissions can be up to four (4) pages in length and can be used for Practice Papers as described above, work in progress, system demonstrations, or panel discussions.

Please submit via the AAAI EasyChair.org site choosing the AAAI/FSS-20Artificial Intelligence in Government and Public Sector track at https://easychair.org/conferences/?conf=fss20 Please submit by August 5. Contact Frank Stein (fstein@us.ibm.com) with any questions.

Organizing Committee

Frank Stein, IBM (Chair); Erik Blasch, USAF; Mihai Boicu, GMU; Lashon Booker, Mitre; Michael Garris, NIST; Mark Greaves, PNNL; Eric Heim, CMU-SEI; David Martinez, MIT-LL;Tien Pham, CCDC ARL; AlunPreece, Cardiff University; Peter Santhanam, IBM; Jim Spohrer, IBM;

Call for papers ICSSI 2020

“ Hybrid conference: Online presentation is available under COVID-19”

Theme: Service Science in the Era of Digital Transformation
Dates: October 15~17, 2020
Venue: National Tsing Hua University, Taiwan
Website: http://icssi.s3tw.org.tw/
Contact: icssi2020@gapp.nthu.edu.tw

Background
Service Science, an interdisciplinary study of service systems, has been tightly connected with the human-centered design and innovation for social wellbeing and sustainability. Following the trend of smart services by leveraging the advance of technologies, especially the artificial intelligence and availability of big data in various industries and application domains. Thus, the heavy involvement of service science with service innovation that integrates human-centered design and technology-enabled implementation leads service science research, education, and practice to face up-to-date social and industrial challenges. Meanwhile, the social lives and industrial performance have been heavily affected by the deployment of technologies and the business models triggered by digital transformation. It motivates service science professionals to pay attention to the trends of service system innovation in the era of transformation. Thus, the theme of ICSSI 2020 is set as “Service Science in the Era of Digital Transformation.”
The Service Science Society of Taiwan (s3tw) founded in 2011 serves as the professional community for scholars and practitioners interested in service science related research, education, and practice in Taiwan. This conference mainly sponsored by the s3tw has been served as an international platform for scholars and practitioners to share knowledge and engage potential collaborative relationship in past years. Via ICSSI conferences, we were able to cooperate with organizations and individuals from academics and industries to organize academic paper presentation, service design workshops, industrial forum and site visits. Following the established foundations, ICSSI 2020 is organizing the activities to attract scholars and practitioners to contribute to the success of this bi-annual congregation.

Programs
To explore the theme of “Service Science in the Era of Digital Transformation” in ICSSI 2020, we organize three types of activities for the conference. One is the academic paper presentation by calling for paper submission from researchers in related disciplines. Another activity is to organizes service design workshop for participants to practice service design methodologies and tools to solve issues related to digital transformation for achieving sustainability. The other activity is to hold industrial forums that bring practitioners in various industries to share their experiences and ideas in business transformation for better quality of life in the era of digital transformation. The followings are tracks for paper submission to the conference:
• Theories of service science
• Service management
• Service innovation
• Service design
• Technology-enabled services
• Smart services
• Digital transformation for service
• Service innovation for sustainability

Submissions Categories
The paper submission could be one of the following categories. Please visit ICSSI 2020 website for the submission information and the formats for these two types of submission.
• A full paper within 10 pages for completed research work.
• The extended abstract within 4 pages for work-in-progress.

Potential Publication on Journals
The accepted papers have the potential to be selected by various journals to go through their fast track of reviewing process to be published on their special or regular issues. The following journal is confirmed and we will edit in additional journals once they are confirmed.
• Pacific Asia Journal of the Association of Information Systems (PAJAIS)

Important dates for the conference (2020)
June 30: Paper submission deadline
July 31: Notification of the acceptance/rejection
August 30: Deadline for early bird registration
September 15: Deadline for Authors to Submit Final Manuscript for Publication
September 15: Deadline for at least one author of to register for ICSSI 2020
September 30: Deadline for regular registration
October 15~16: Conference dates

“ Hybrid conference: Online presentation is available under COVID-19”

Upcoming

Jun 17-19, Human-Centered Intelligence Systems, Split, Croatia

Jul 18-20 AHFE HSSE – San Diego, CA USA (online)

Aug 17-29 Frankfurt Summer School 2020 on Ethical Implications of AI , Goethe University, Frankfurt, Germany (already started online)

Oct 15-17, ICSSI 2020 Taiwan.

Past

Jan 6-10 HICSS – Maui, HI USA

Feb 5-7, IESS Porto, Portugal (in person)

Mar 13-14, ICSERV Osaka Seikei Univeristy, Osaka, Japan (canceled)

Mar 16, Skills for Service Growth and Job Creation, Brussels, Belgium (rescheduled online)

This just in from Gautam Mahajan gautam.mahajan@gmail.com

The Journal of Creating Value, a bi-annual, referred journal, invites submissions for its next issue 6.1 (May 2020) for creating value in all areas, including customers and businesses, society and government. Articles to be submitted by February 15, 2020.

The Journal of Creating Value, is a unique journal under the SAGE Journals India, which covers the widest possible spectrum for developing innovative perspectives related to the creation of value for any company and the stakeholders such as customers, employees, partners, society and owners. The journal does not restrict itself to any particular stream like Humanities or Science and thus aspires to acquire an interdisciplinary character. The relevance of science for understanding the logic and rationale of Customer Value Creation, the quantifying aspects of it and the relevance of the arts for tapping into the more humane factors are both taken into consideration. Finally, the journal necessarily seeks to supplant the restrictive notion of ‘Command and Control’ with a more accommodating notion of ‘Connect and Inspire’ in the context of customer-led management practices.

Five key reasons to publish with the Journal of Creating Value:

1. A dynamic platform for expression, innovation, debate and discussion.
2. The journal boasts of wide audience from diverse nooks and corners like academia, community and government agencies, business and industry.
3. The publication of the journal by SAGE, the leading independent academic publisher in the world, will provide the authors with a well-deserved entry into the relevant fields.
4. The golden opportunity to be reviewed by a conglomeration of eminent reviewers from across the globe.
5. A perfect example of interdisciplinary and multidisciplinary research with global reach through SAGE’s principal offices in Los Angeles, London, New Delhi, Singapore.

Submission details

Prior to submission, the contributors are strongly recommended to go through the Manuscript Submission guidelines given on the journal website and then visit https://peer-review.sagepub.com/jcv to login and submit their articles online.

Submit your manuscript today!

Request: Do you have a good practice to share? Please post URL to your “good practice” that service experts should know about to the LinkedIn Group below. Thanks for sharing your good practice(s).

Project Goal: Two year project, to develop a vision to (1) scale the creation of service science skills and high-technology jobs for Europe based on global exemplars and expert perspectives from public and private sectors, and (b) expand beyond previously published reports in light of recent technological advances, in areas such as AI, Blockchain, IoT, and more.

Project Deliverable: Final Report to the European Commission 

Project Stages: Collect Exemplars -> Write Draft Report – > Get Community Feedback -> Publish Final Report   

Acknowledgments: The final report will thank the experts who either shared exemplars, provided feedback on drafts, and/or attended community meetings – these are the three key ways that experts can help at different stages in this two-year project.   

Previous SSME Report before the rise of several key new technologies (see especially executive summary): https://www.ifm.eng.cam.ac.uk/uploads/Resources/Reports/080428cambridge_ssme_whitepaper.pdf

Invited Expert Discussion Forum: Please join this LinkedIn Group:  https://www.linkedin.com/groups/13761774/

From the above LinkedIn Group started by Tobias Hüsing :

“We’re here to exchange and learn about high-tech skills and T-shaped skills activities in the area of Service Science. Aim is to develop a forward vision and long-term agenda (year 2030) for high-tech skills development and the creation of new services and jobs enabled by new technologies which will be used to inform European policy making. This is a group of invited experts aiming to include most relevant key decision makers, practitioners, educators, researchers and other stakeholders in Europe, the US and globally on this subject to share their expertise. Basic facts about the initiative: High-Tech Skills for Industry – Fostering New Services and Jobs Creation – Service Contract for the European Commission New acronym: “eSkills2030” Consortium: empirica GmbH; subcontractors PwC and ISSIP Service contract goal: • Analyse public policies, educational and private sector efforts in the realm of high-tech skills and the creation of new services and jobs and develop a vision to scale the creation of service science skills and high-tech jobs in Europe Scope: • In-depth analysis of the state-of-play on high-tech skills and the creation of new services and jobs enabled by new technologies and service science • Identification, documentation and promotion of best practices • Forward vision and long-term agenda (2030) with supporting actions • Promotion of new services and jobs Deliverables and events: • Inception report (October 2019); interim report (September 2020); final report (September 2020) • Six workshops (March 2020, May 2020, September 2020, December 2020, May 2021, June 2021) • Two online surveys (March 2020, March 2021) • High level conference (October 2021) Service contract stages: • Data collection and analysis -> elaboration of common vision -> validation by experts -> interim report • Identification of best practices -> proposals for supportive actions and recommendations -> finalisation of vision -> validation by experts -> final report”

AHFE HSSE: The Human-Side of Service Engineering – San Diego, CA UA
Completed papers due: Feb 1, 2020
Conference Sessions: Jul 18-20, 2020
Website: http://ahfe2020.org/board.html#hsse

AHFE umbrella conference: 2000+ attendees
HSSE sub-conference: 75-100 attendees, 50 papers in proceedings, up to 5 best paper awards

Welcome, Agenda, Opening Presentation, Discussants
July 18 – Saturday 08:00-10:00am
Co-Chair C. Leitner, UK christine.leitner@cepanet.eu
Co-Chair J. Spohrer, USA spohrer@us.ibm.com
Co-Chair Emeritus L. Freund, USA louis.freund@sjsu.edu
Co-Chair Emeritus W. Cellary, Poland cellary@kti.ue.poznan.pl
Opening Plenary V Stodden, USA vcs@stodden.net
Possible Discussion with D. Norman, USA

V Stodden (USA)	ID: 1537	Toward a computable scholarly record – meta science and engineering reproducibility in the era of AI
Video: D Norman (USA)	ID: 447	Design for 21st Century – towards Service Design – https://jnd.org/ – scroll down to first video

Research Approaches to Service Innovation: Organizational Perspectives
July 18 – Saturday 10:30-12:30
Co-Chair L. Anderson, USA lca@us.ibm.com
Co-Chair K. Lyons, Canada kelly.lyons@utoronto.ca
Co-Chair Y. Sawantani, Japan yurikosw@gmail.com

L Anderson (USA)	ID: 84	Research Approaches to Service Innovation: Organizational Perspectives
C Jackson (USA)	ID: 195	Methodological Reinforcements: Investigating Work through Trace Data and Text
K Lyons (Canada)	ID: 413	Methods for Analyzing Service Innovation in Software Development
L Anderson (USA)	ID: 416	Service Design approaches to drive employee engagement
R Alexander (Canada)	ID: 489	Barriers to Service Innovation using Data Science
C Wolf (USA)	ID: 778	Innovation-as-a-Service: Emergent Lessons from an AI Innovation Management Project
Y Sawatani (Japan)	ID: 83	Effectuation model for large companies

Applying Service Design Techniques to Healthcare
July 18 – Saturday 13:30-15:30pm
Co-Chair M. Warg, Germany mwa@fh-wedel.de
Co-Chair A Zolnowski, Germany andreas.zolnowski@signal-iduna.de

M Warg (Germany)	ID: 88	Architecture and its multifaceted roles in enabling value co-creation in the context of Human-Centered Service Design
R Rittweger (Germany))	ID: 120	Value co-creation as core of service innovation:  impacts of a case study of a fully digitized  health insurance company
D Miller (USA)	ID: 124	Improving the user experience for healthcare professionals using a conversational agent to complete business intelligence analysis
I Bahrs (Germany)	ID: 135	Design principles for health service innovations:  nudges from the IBM health records service platform
M Frosch (Germany)	ID: 161	A conceptual framework for workforce management:  Impacts from Service Science and S-D Logic
P Weiss (Germany)	ID: 538	Microfoundations for Building Systems of Engagement: Enable Actor Engagement Using Service Dominant Ar-chitecture
A Zolnowski (USA)	ID: 544	Analyzing the Role of Artificial Intelligence in the Development of Human Centered Service
E DelVacchio (Italy)	ID: 663	Digital strategy with blockchain in healthcare ecosystem. application of service-dominant architecture (sda) framework

Emerging Research Innovations in AI, User Experience, and Design Applied to Industry, Business, and Education
July 18 – Saturday 16:00-18:00pm
Co-Chair D. Satterfield, USA debrasatterfield@gmail.com
Co-Chair T. Abel, USA Troy.Abel@unt.edu

Panel 1:

T Tredway (USA)	ID: 600	Locked Out: Engaging Design Students in UX and Access Design Processes to Address Homelessness in Los Angeles
S Kang (USA)	ID: 570	Thoughts on Future Design Education
SD Seo, (USA)	ID: 288	A new approach for implementing UX/UI Education focusing on conceptual framework with a development of the story telling for design thinking
J Ewald (USA)	ID: 1394	Hawking the Hawk Tool: Going Beyond Visual Sensory Content in Product Promotions
K Mitchell (USA)	ID: 898	Creating Socially Conscious Designers Through the Lens of Empathy

Panel 2: Date/Time TBD

D Satterfield (USA)	ID: 94	Emerging Research Innovations in AI, User Experience, and Design as they apply to Industry, Business, and Education
C White (USA)	ID: 812	The Human element in the decomposition of a monolithic architecture
R Kirk (USA)	ID: 197	Mitigating Misinformation
C Wolf (USA)	ID: 771	The Work of AI: Sociotechnical Practices around Accessibility in Contemporary Software Engineering
S Ganchev (USA)	ID: 609	Reducing city congestion and pollution by increasing adoption of Carsharing and Micromobility services.

Challenges and Opportunities designing Smart Service with Artificial Intelligence (AI)
July 19 – Sunday 08:00-10:00am
Chair W. Ganz, Germany Walter.Ganz@iao.fraunhofer.de

U Karmarkar (USA)	ID: 70	Managing collaborative teams – leadership, incentives, effort and design
W Ganz (Germany)	ID: 526	Typology-based analysis of artificial intelligence in service companies
J Neuhüttler (Germany)	ID: 698	Artificial Intelligence as driver for Business Model Innovation in Smart Service Systems
J Spohrer (USA)	ID: 406	Perspectives on “Challenges and Opportunities designing Smart Service with Artificial Intelligence (AI)”

Service Ethics and Trusted AI
July 19 – Sunday 10:30-12:30pm
Co-Chair J. Spohrer, USA spohrer@us.ibm.com
Co-Chair S. Parikh, India drsparikh@a3rmt.com

A Roy (USA)	ID: 921	Responsible Innovation
C Nebeker (USA)	ID: 960	Resources to foster ethicality among AI/Digital health stakeholders [Revised title]
S Martins (Brazil)	ID: 419	The use of digital technologies and the transformation of work in a hemodialysis clinic
A Zimmermann (Germany)	ID: 772	Evolution of Smart Service Architectures Through Cognitive Co-Creation
P Maglio (USA)	ID: 857	AI, Ethics, and Service

AI Designed to Support Healthy Aging
July 19 – Sunday 13:30-15:30pm
Co-Chair H-C.Kim, USA hckim@us.ibm.com
Co-Chair C. Nebeker, USA nebeker@ucsd.edu

H Kim (USA)	ID: 86	AI Designed to Support Healthy Aging
C Emmenegger (USA)	ID: 761	Vehicle Automation Will Not Save Our Seniors
Y Yamada (Japan)	ID: 876	Towards predicting future accident risks of older drivers from interaction data with smart speakers
C Nebeker (USA)	ID: 881	Ethical, Regulatory and Social Implications of Digital/AI Health Research to Support Healthy Aging: Considerations for Consent and Return of Results
D Jeste (USA)	ID: 930	AI and Mental Health Factors for Supporting Healthy Aging
C Depp, (USA)	ID: 935	Moving from data to behavior change in healthy aging

Knowledge Science in Practical Service Situations
July 19 – Sunday 16:00-18:00pm
Co-Chair: Y. Kohda, Japan kohda@jaist.ac.jp
Co-Chair: N. VanHuynh, Japan huynh@jaist.ac.jp

Y Kohda (Japan)	ID: 119	Knowledge Science in Practical Service Situations
P Rerkjirattikal (Japan)	ID: 169	Job satisfaction study and nurse rostering optimization framework: a survey of nurses in Thailand
TP Nguyen (Japan)	ID: 174	A Novel Classification Framework Based On Fuzzy Clustering and Bayesian Reasoning for Healthcare Application
N Seki (Japan)	ID: 198	Barriers for service innovations in B2B context: Agile software development adoption and rejection in Japanese organizations
R Singhaphandu (Japan)	ID: 303	Analysis and Feedback of Movement in Manual Assembly Process
Ki Tieng (Japan)	ID: 378	Revisiting Internal Mechanism of HRM Practices in Creating Values for Product Innovation: An Application of Fuzzy Set QCA
H Gokon (Japan)	ID: 690	Towards an application of remote sensing technology for decision making during natural disaster
H Endo (Japan)	ID: 746	Case Study on Multinational Knowledge to IT Servicers in Digital Transformation Era

Service Robots and Trusted AI: Customer Response to Robots as Front-Line Employees (FLE)
July 19 – TBD
Co-Chair J. Spohrer, USA spohrer@us.ibm.com
Co-Chair M. Rosenbaum, USA MAROSEN@mailbox.sc.edu

Digital Services for Product Innovation
July 20 – Monday 08:00-10:00am
Co-Chair C. Zagel, Germany christian.zagel@hs-coburg.de
Co-Chair F. Bodendorf, Germany freimut.bodendorf@fau.de

C Zagel (Germany)	ID: 90	Digital Services for Product Innovation
M Fricke (Germany)	ID: 418	Influencer Analytics for Product Trend Detection
H Hasenknopf (Germany)	ID: 768	Why Do You Listen to this Crap?! Black Metal under the Lens of S-D Logic.
N Hajinejad (USA)	ID: 810	Using the concepts of morphological psychology to inform design for everyday life
R Fischer (Germany)	ID: 843	Requirements for digital services in the context of sustainability derived from the course „consume less, create more“
L Pieper (Germany)	ID: 865	“Innovation? Yes, I can“–Individually perceived creative self-efficacy as an effect of vividness targeting creativity methods
C Zagel (Germany)	ID: 922	Service Innovations for Cyborgs – Human Augmentation as a Self-Experiment
A Niels (Germany)	ID: 1013	Influence of survey link locational placement on the user rating

Citizen and Public Sector Empowerment
July 20 – Monday 10:30-12:30pm
Chair C. Leitner, UK christine.leitner@cepanet.eu

B Schenk (Germany)	ID: 248	Local Public Services – a balancing act between public service providers and customer expectations
C Stiefmueller (UK)	ID: 848	Open Banking and PSD2: The promise of transforming banking by ’empowering customers’.
M Ehret (UK)	ID: 432	Institutionalization of Service Systems. The Case of Mobile Payments in Nigeria
L Walletzký (Czech Republic)	ID: 1345	Multi-contextual view to Smart City Architecture
D Simmons (USA)	ID: 910	The Impact of Out-of-Class Activities on NAE’s Engineer of 2020 Outcomes for Civil Engineering Undergraduates
C Leitner (UK)	ID: 1336	Empowering European Mobile Youth: Case studies from Austria and Estonia
C Leitner (UK)	ID: 1273	Transforming local government –  challenges for public management programme development

Service Systems and Economic Development
July 20 – TBD
Chair M. Ehret, UK michael.ehret@ntu.ac.uk

Service Science and Knowledge Science in the AI Era
July 20 – Monday 13:30-15:30pm
Co-Chair J. Spohrer, USA spohrer@us.ibm.com
Co-Chair Y. Kohda, Japan kohda@jaist.ac.jp
Co-Chair C. Bassano, Italy cbassano@unisa.it

J Spohrer (USA)	ID: 77	Solving AI and Service Science: Technology and Human-Side Perspectives
H Hastings (USA)	ID: 433	Value-dominant logic: An evolving quantum theory of economics.
C Bassano (USA)	ID: 444	Intelligence Augmentation (IA) in complex decision making:  the contribution of the VSA concept of Relevance
K Kaul (Italy)	ID: 496	Improving learning effectiveness in workforce intensive companies: An experimental model
A Rossmann (Germany)	ID: 818	The Impact of Chatbots on Customer Service Performance
F Polese (Italy)	ID: 1074	From multidisciplinary to transdisciplinary perspectives on solving AI and Service Science
Y Kohda (Japan)	ID: 264	Can humans learn from AI? A fundamental question in knowledge science in the AI era

Closing – Awards, Recognition, and Planning
July 20 – Monday 16:00-18:00pm
Co-Chair C. Leitner, UK christine.leitner@cepanet.eu
Co-Chair J. Spohrer, USA spohrer@us.ibm.com

Additional parallel sessions will be added as needed – see topics: http://ahfe2020.org/board.html#hsse

Conference papers published in Springer conference proceedings.

Up to five best paper awards
1st $500
2nd $200
3rd $100
4th $100
5th $100
Thanks to ISSIP.org for sponsoring the best paper awards: http://www.issip.org/recognitions/issip-awardees/

ISSIP sponsored conferences include AHFE HSSE, Naples Forum (HSSE), icServ, as well as HICSS.

Interested?
(1) Abstract due by Dec 16th (ask co-chairs for extension if needed) – just click on this link – https://www.ahfe-cms.org/author#/ChooseTrack

(2) You may need to create a user name and password – which just takes a couple minutes.

(3) When you select the conference track for the abstract – “The Human Side of Service Engineering” is in the list 6th from the bottom:

(4) Then add text for your title and abstract, and have the text for your short bio also handy…

Hope to see you in San Diego next July!!!

ISSIP awards provide recognition and career development opportunities to ISSIP.org members.

ISSIP’s best paper awards encourage members to attend key conferences and share their insights with others. The next opportunity is to submit a 500 word abstract before December 1st to the Human-Side of Service Engineering Conference, San Diego, CA USA July 18-20. Submit an abstract here.

ISSIP’s annual excellence in service innovation award recognizes top service innovation of the year. The next opportunity to submit a proposal for evaluation is before January 31st, 2020. Submit a proposal here. ISSIP seeks to identify good practices in service innovation constantly. For example, to help advance the growth of skills and jobs related to service innovation, ISSIP is participating in this current EU/EC project. There are also past and present NSF projects underway.

ISSIP Ambassadors are distinguished members of the community recognized for their contributions to service innovation for an extended period of time, as well as outreach on behalf of ISSIP (typically including an ISSIP message in one of their specialized conferences). Active members of ISSIP (attendance at an ISSIP sponsored conference or event, as well as attending an ISSIP Board of Directors online meeting) are encouraged to self nominate to learn more about criteria for this community recognition.

ISSIP VP/President elections are held annually and recognize leaders who help advance ISSIP with an agenda – the VP elected becomes the President in the following year. While there is only one winner each year, all who are nominated and approved by the election community have demonstrated a commitment to advancing service innovation.

ISSIP Fellows are the highest honor offered, for those ISSIP members whose contributions to service research and practice, and/or the ISSIP community is truly a lifetime of achievement. There is no formula for winning this level of recognition – it is truly only achieved through a career of dedication to service innovation excellence.

ISSIP BEP book collection authorship can help members share a longer message with the community. This type of recognition helps other members understand the driving innovation that peers are seeking to contribute to the world.

ISSIP Volunteers are called out during the ISSIP Board of Directors meeting. Volunteers are the lifeblood of ISSIP and members are encouraged to volunteer for one-year assignments – as well as to create their own volunteer assignments that can be recognized.

There are many more ways to get involved and receive ISSIP member recognition – please take time to join and explore the ISSIP.org website for more ideas.

The 10th International Conference on Exploring Service Science, IESS 2.0, will be organized by the Faculty of Engineering of the University of Porto (FEUP), on February 05-07, 2020 in Porto, Portugal. The conference will bring together academics, service industry practitioners and their worldwide partners in a collegial and stimulating environment. According to its tradition, IESS 2.0 will cover major areas of R&D and education related to service science and service innovation, including new emerging research trends. Contributions should be grounded in one or several contexts and multi-disciplinary approaches are particularly encouraged.

CONFERENCE TOPICS
Papers are solicited on topics related to one or several topics of the following list, but not limited to them. Contributions should be grounded in one or several contexts, and be open to multi-disciplinary approaches.
• Open Topics for Exploration in Service Science
– Design Science Research in Services
– Business transformation/expansion through Service Science
– Sustainability and Resilience in services
– Governance of service systems
– Governance by means of services
– Multi-disciplinary and multi-organizational services
– Emerging Science Research in Services
• Service Design and Innovation:
– Bringing service design and design thinking into innovation processes
– Integrating service design and technology approaches to service innovation
– Service design and innovation in technology enabled services
– Service design and innovation in complex value networks and ecosystems
– Embedding service design and innovation in the creation of new product systems
– Involving customers and other actors in service design and innovation
– Research in service design and innovation
• Service Business Models:
– Innovation of new service business models driven by ICT
– Data/Service-driven Business Model Innovation
– Organizational transformation triggered by service innovation
– Methods and tools for business model innovation
– Socio-economic changes triggered by services
– Design of digital services and digital service systems
• Digitalization of Services:
– Application of machine learning and AI to address service challenges
– Social media analytics for service business and service systems
– Data/Service-driven methods to manage and measure customer experience in services
– Big data technology to improve well-being through transformative service
– Advanced analytics in smart service systems
– Design and development of Smart Service platforms and processes
– Services for flexible and scalable data management and integration
– Real-time data integration and processing as services
– Responsible Semantic web technologies for Smart Services
– Marketplaces for offering Smart Services
– Services for sensor data processing and integration
– Self-organizing and autonomous systems as services

STEERING COMMITTEE COORDINATORS
Michel Léonard, University of Geneva, Switzerland
João Falcão e Cunha, University of Porto, Portugal

PROGRAM CHAIRS
Henriqueta Nóvoa, University of Porto, Portugal
Monica Drăgoicea, University Polithenica of Bucharest, Romania
Niklas Kühl, Karlsruhe Institute of Technology (KIT), Germany

PUBLICATIONS
Authors are kindly asked to submit original, not published or being considered elsewhere full papers in Springer LNBIP format via the Easy Chair conference management system that will be available on the conference website http://iess2020.fe.up.pt.
Contributions must be submitted in English and are limited to 14 pages (maximum), according to the paper formatting rules (website: “Submission/Instructions for authors” tab). Submissions will be evaluated through a double-blind review process.
All accepted and presented papers will be published in the Springer Series “Lecture Notes in Business Information Processing”, abstracted/indexed in CPCI (ISI) Proceedings, SCOPUS, DBLP, EI, Google Scholar and Springerlink.
At least one author for each accepted paper must attend the conference and present the work. The online submission system will be available on the conference website: http://iess2020.fe.up.pt.

IMPORTANT DATES
OPEN PAPER SUBMISSION May 1, 2019
DEADLINE FOR PAPER SUBMISSION September 15, 2019
NOTIFICATION OF ACCEPTANCE (FULL PAPER) November 1, 2019
CAMERA READY November 22, 2019
CONFERENCE February 5 – 7, 2020

We look forward to your submissions as well as welcoming you in Porto, for this very special 10th edition of the IESS Conference.
If there are any questions left, don´t hesitate to contact us at iess2020@fe.up.pt

CONTACTS
Email: iess2020@fe.up.pt
Facebook: facebook.com/iess2020
Twitter: twitter.com/iess2020

IAMOT 2020 Cairo, Egypt April 5-9. Call for Abstracts – Deadline Oct 15, 2019. https://easychair.org/conferences/?conf=iamot2020

• 

The 29th International Conference on Management of Technology (IAMOT) invites academicians, policy makers, technology experts and business leaders concerned about the impact of technology on our life, organizations and people to share their knowledge and expertise on how to leverage the management of technology for the future that we want. Technology is the main factor that is changing the world as we know it today, the conference aim is to advance and support the practice of Management of Technology for the betterment of our organizations, societies, and future. The conference will bring the most pressing technology-related issue for an in-depth analysis, discussion and study to facilitate the transformation of knowledge and exchange of expertise.

THEME
Towards the Digital World & Industry X.0. The theme is interdisciplinary enough to cover the entire ecosystem that includes, technology, management, strategy, business, economy, development studies and innovation, to name a few. the focus is on what technology is brining in terms of future opportunities, possibilities, risks and the latest thinking in management to leverage the benefits of technology while mitigating the risk associated with it.

PRELIMINARY TOPICS
Towards a Digital World
Industry 4.0 and beyond
Science and technology policy
National systems of innovation
R&D infrastructure and management Entrepreneurship, new ventures and SMEs SME’s and their challenge
Data analytics
IOT and smart cities
Development of Africa
MOT Education & Theory
Industrial & Manufacturing Technologies Bioengineering and emerging technology New service and product development Technology Disruption through start-ups Complex Systems, Cultural, Social and human issues
Strategic issues, competitiveness, quality & productivity
E-commerce, supply chain management, and virtual organisations
Technology transfer, partnership and sustainable development
Technology issues and Management of technology in developing countries Intellectual property for economic growth IPR ecosystem in developing countries Diffusion and adoption of technologies Management of emergent and disruptive technology
Project and program management Competitiveness in globalized world Safety and risk management in technology development project
Technology and Sustainability

ABSTRACT SUBMISSION
Please submit a one page abstract including keywords and topic from the list of topics of the conference. Preference is given to papers that have application to a sector of the economy such as Manufacturing, Agriculture, Tourism, Healthcare, Banking,Transportation, Water Resources, etc.

DEADLINES

• Submission of abstracts: October 15, 2019
• Notification of acceptance of abstract: November 15, 2019
• Submission of full papers: December 15, 2019
• Notifications of acceptance and changes: January 15, 2020
• Final paper submission: February 15, 2020

Call for Abstracts:
https://easychair.org/conferences/?conf=iamot2020