Please join in if you would like…
Track: The Human Side of Service Engineering – July 18-20, Sat, Sun, Mon
11th International Conference on Applied Human Factors and Ergonomics and the Affiliated Conferences
16-20, July, 2020, Virtual Conference, United States of America
AHFE Opening Welcome and Keynote: https://video.ibm.com/recorded/127227638
AHFE 2020 Technical Sessions Day 1 (July 18, 2020) available now for viewing!
Link: https://video.ibm.com/channel/BtLmFKzpJps
AHFE 2020 Technical Sessions Day 2 (July 19, 2020) available now for viewing!
Link: https://video.ibm.com/channel/YfHbEgeVVXH
AHFE 2020 Technical Sessions Day 3 (July 20, 2020) Available now +
Link: https://video.ibm.com/channel/rvb3xkQcbEQ
AHFE 2020 Poster Sessions [All Days] Available now +
Link: https://video.ibm.com/channel/NMk5TV3xZhn
July 18, 2020
Technical Session: 08:00 – 10:00 Eastern Time USA
Session 3: https://global.gotomeeting.com/join/401142925
HSSE Opening Session: Welcome, Opening Talk, Discussants
Co-Chairs: Christine Leitner and Jim Spohrer, UK/USA
Keynotes:
21st Century Design – from homepage recording
Don Norman, United States
Toward a Computable Scholarly Record
Victoria Stodden, United States
Technical Session: 10:30 – 12:30 Eastern Time USA
Session 18: https://global.gotomeeting.com/join/981227613
Research Approaches to Service Innovation: Organizational Perspectives
Co-Chairs: Yuriko Sawatani, Kelly Lyons and Laura Anderson, Japan/Canada/USA
Effectuation model for large companies
Yuriko Sawatani, Japan
Innovation-as-a-Service: Emergent Lessons from an AI Innovation Management Project
Christine Wolf, Jeanette Blomberg, United States
Barriers to Service Innovation using Data Science
Rohan Alexander, Kelly Lyons, Canada
Service Design Approaches to Drive Employee Engagement
Laura C. Anderson, Cheryl a. Kieliszewski, United States
Methodological Reinforcements: Investigating Work through Trace Data and Text
Corey Jackson, Laura C. Anderson, Cheryl a. Kieliszewski, United States
Methods for Analyzing Service Innovation in Software Development
Kelly Lyons, Canada
Technical Session: 13:30 – 15:30 Eastern Time USA
Session 35: https://global.gotomeeting.com/join/842711629
Applying Service Design Techniques to Healthcare
Co-Chairs: Markus Warg and Andreas Zolnowski, Germany
Architecture and its Multifaceted Roles in Enabling Value Co-Creation in the Context of Human-Centered Service Design
Markus Warg, Germany
Value Co-Creation as the Core of Service Innovation: Impacts of a Case Study of a Fully Digitized Health Insurance Company
Roman Rittweger, Peter Weiss, Anselm Kronibus, Germany
Improving the User Experience for Healthcare Professionals Using a Conversational Agent to Complete Business Intelligence Analysis
Dorian Miller, Becky Niehus, Robert Moore, United States
Design Principles for Health Service Innovations: Nudges from the IBM Health Records Service Platform
Ingo Bahrs, Ronald Fritz, Martin Semmann, Germany
A Conceptual Framework for Workforce Management: Impacts from Service Science and S-D Logic
Markus Frosch, Markus Warg, Germany
Microfoundations for Building Systems of Engagement: Enable Actor Engagement Using Service Dominant Architecture
Peter Weiss, Germany
Analyzing the Role of Artificial Intelligence in the Development of Human-Centered Service
Andreas Zolnowski, Dietmar Frey, Germany
Technical Session: 16:00 – 18:00 Eastern Time USA
Session 52: https://global.gotomeeting.com/join/149652373
Emerging Research Innovations in AI, User Experience and Design: Education
Chair: Debra Satterfield, USA
Thoughts on Design Education’s Future
Sunghyun Kang, United States
Locked Out: Engaging Design Students in UX and Access Design Processes to Address Homelessness in Los Angeles
Tom Tredway, Jose Rivera-chang, Debra Satterfield, David Teubner, Wesley Woelfel, United States
A New Approach for Experience Design Education: Developing Conceptual Framework with Storytelling
Sang-Duck Seo, United States
Creating Socially Conscious Designers Through the Lens of Empathy
Kimberly Mitchell, United States
July 19, 2020
Technical Session: 08:00 – 10:00 Eastern Time USA
Session 69: https://global.gotomeeting.com/join/392817973
Emerging Research Innovations in AI, User Experience and Design: Industry
Chair: Debra Satterfield, USA
AI is the New UX: Emerging Research Innovations in AI, User Experience, and Design as They Apply to Industry, Business, and Education, and Ethics
Debra Satterfield, Troy Abel, United States
Mitigating Misinformation: Using Simulations to Examine the Effectiveness of Potential Strategies
Ryan Kirk, United States
Picking Apart the Black Box: Sociotechnical Contours of Accessibility in AI/ML Software Engineering
Christine Wolf, United States
Validating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysis
Hyo-Jin Kang, Jieun Han , Bokyung yun, Gyu Hyun Kwon , South Korea
Managing strategic participation through design principles: A model for value co-creation in service-based organizations.
Rocío Salvatierra, Spain
Technical Session: 10:30 – 12:30 Eastern Time USA
Session 86: https://global.gotomeeting.com/join/756579661
Digital Services for Product Innovation
Co-Chairs: Christian Zagel and Freimut Bodendorf, Germany
Identifying Trendsetters in Online Social Networks – a Machine Learning Approach
Martina Fricke, Freimut Bodendorf, Germany
Consume Less, Create More – Digital Services in the Context of Sustainability
Rebecca Fischer, Lena Pieper, Germany
“Innovation? Yes, I can“–Individually Perceived Creative Self-Efficacy as an Effect of Vividness Targeting Ceativity Methods
Lena Pieper, Rebecca Fischer, Hauke Hasenknopf, Germany
Service Innovations for Cyborgs – Human Augmentation as a Self-Experiment
Christian Zagel, Germany
Influence of Survey Link Locational Placement on the User Rating
Adelka Niels, Germany
Why Do You Listen to this? Experiencing Black Metal
Hauke Hasenknopf, Nassrin Hajinejad, Lena Pieper, Rebecca Fischer, Germany
Technical Session: 13:30 – 15:30 Eastern Time USA
Session 103: https://global.gotomeeting.com/join/195863821
AI Designed to Support Healthy Aging
Acting Chair: Jim Spohrer
See proceeding for papers – most were not submitted recordings.
Only one recording – and it also won the #1 best paper award – congratulations Yamada-san and co-authors!
Predicting Future Accident Risks of Older Drivers by Speech Data from a Voice-Based Dialogue System: A Preliminary Result
Yasunori Yamada, KAORU SHINKAWA, AKIHIRO KOSUGI, MASATOMO KOBAYASHI, HIRONOBU TAKAGI, Miyuki Nemoto, Kiyotaka Nemoto, Tetsuaki Arai, Japan
^^^ #1 Best paper of HSSE 2020 conference – please join session if you can – apologies for very bad time in Japan 2am – Japan time – so possibly no one can join. Apologies we are not meeting in San Diego as planned – many of the other papers are from San Diego researchers in this session.
Technical Session: 16:00 – 18:00 Eastern Time USA
Session 120: https://global.gotomeeting.com/join/503154325
Knowledge Science in Practical Service Situations
Co-Chairs: Youji Kohda and Pavinee Rerkjirattikal, Japan
A Framework for a Practical Nurse Scheduling Approach: A Case of Operating Room of a Hospital in Thailand
Pavinee Rerkjirattikal, Van-Nam Huynh, Sun Olapiriyakul, Thepchai Supnithi, Japan
A New Interpretable System for Knowledge Exploration and Classification: ICU Sepsis Data Case Study
Thanh Phu Nguyen, Van-Nam Huynh, Japan
Barriers for service innovations in B2B context: Agile software development adoption and rejection in Japanese organizations
Nobuhiko Seki, Youji Kohda, Japan
Analysis and Feedback of Movement in Manual Assembly Process
Raveekiat Singhaphandu, Van-Nam Huynh, Warut Pannakkong, Japan
Towards an Application of Remote Sensing Technology for Decision Making During Natural Disaster
Hideomi Gokon, Japan
Revisiting Internal Mechanism of HRM Practices in Creating Values for Product Innovation: An Application of Fuzzy Set QCA
Kimseng Tieng, Youji Kohda, Chawalit Jeenanunta, Cambodia
Case Study on Applicability of Artificial Intelligence for IT Service Project Managers With Multi Value Systems in the Digital Transformation Era
Hiroyuki ENDO, Youji Kohda, Japan
July 20, 2020
Technical Session: 08:00 – 10:00 Eastern Time USA
Session 137: https://global.gotomeeting.com/join/828628277
Service Ethics, Trusted AI, and Service Robotics
Co-Chairs: Jim Spohrer and Shrikant Parikh, USA/India
The Use of Digital Technologies and the Transformation of Work in a Hemodialysis Clinic
Saturnina Martins, Marcia Terra da Silva, Ivonaldo Vicente da Silva, Brazil
Evolution of Smart Service Architectures Through Cognitive Co-Creation
Alfred Zimmermann, Kurt Sandkuhl, Rainer Schmidt, Dieter Hertweck, Alexander Rossmann, Germany
AI, Ethics, and Service
Paul Maglio, Christoph Breidbach, United States
Design of an Ethical and Humane Rural Public Health System
Dr.Shrikant Parikh, India
Responsible Innovation
Alka Roy, United States
Technical Session: 10:30 – 12:30 Eastern Time USA
Session 154: https://global.gotomeeting.com/join/771494045
Empowerment of Citizens, Public Sector Employees and Other Stakeholders in the Digital Age
Co-Chairs: Christine Leitner and Walter Ganz, UK/Germany
Open Banking and PSD 2: The Promise of Transforming Banking by ‘Empowering Customers’
Christian Stiefmueller, United Kingdom
Multi-contextual view to Smart City Architecture
Leonard Walletzký, Luca Carrubbo, Mouzhi Ge, Angeliki Maria Toli, Frantiska Romanovska, Czech Republic
The Impact of Fraternity and Sorority Participation on NAE’s Engineer of 2020 Outcomes for Civil Engineering Undergraduates
Denise Simmons, Anh Chau, United States
Empowering European Mobile Youth: Case Studies from Austria and Estonia
Christine Leitner, Mohammad Allagha, Jelizaveta Krenjova, Christian Stiefmueller, Kristina Reinsalu, United Kingdom
Typology-Based Analysis of Artificial Intelligence in Service Companies
Walter Ganz, Thomas Meiren, Germany
Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems
Jens Neuhüttler, Holger Kett, Sandra Frings, Jürgen Falkner, Walter Ganz, Florian Urmetzer, Germany
Technical Session: 13:30 – 15:30 Eastern Time USA
Session 171: https://global.gotomeeting.com/join/761723493
Service Science and Knowledge Science in the AI Era
Co-Chairs: Jim Spohrer, Clara Bassano and Youji Kohda, USA/Italy/Japan
Solving AI and Service Science: Technology and Human-Side Perspectives
Jim Spohrer, United States
Value-Dominant Logic: An Evolving Quantum Theory Of Economics.
Hunter Hastings, United States
The Impact of Chatbots on Customer Service Performance
Alexander Rossmann, Alfred Zimmermann, Dieter Hertweck, Germany
From multidisciplinary to transdisciplinary perspectives on solving AI and Service Science
Francesco Polese, Debora Sarno, Sergio Barile, Italy
Can Humans Learn from AI? A Fundamental Question in Knowledge Science in the AI Era
Youji Kohda, Japan
Intelligence Augmentation (IA) in Complex Decision Making: A New View of the VSA Concept of Relevance
Sergio Barile, Clara Bassano, Mattia Lettieri, Paolo Piciocchi, Marialuisa Saviano, Italy
Technical Session: 16:00 – 18:00 Eastern Time USA
Session 188: https://global.gotomeeting.com/join/811780909
HSSE Closing Session: Best Paper Awards, Thank-you’s, Planning Next HSSE
Co-Chairs: Christine Leitner and Jim Spohrer, UK/USA
Congratulations to the best paper award winners:
1 Predicting Future Accident Risks of Older Drivers by Speech Data from a Voice-Based Dialogue System: A Preliminary Result
Yasunori Yamada, Kaoru Shinkawa, Akihiro Kosugi , Masatomo Kobayashi, Hironobu Takagi , Miyuki Nemoto, Kiyotaka Nemoto, and Tetsuaki Arai, Japan
2 Service Design Approaches to Drive Employee Engagement
Laura C. Anderson and Cheryl A. Kieliszewski, USA
3 Typology-based Analysis of Artificial Intelligence in Service Companies
Walter Ganz and Thomas Meiren, Germany
4 Methodological Reinforcements: Investigating Work through Trace Data and Text
Corey Jackson, Laura C. Anderson, and Cheryl A. Kieliszewski, USA
5 Open Banking and PSD2: The Promise of Transforming Banking by ‘Empowering Customers‘
Christian M. Stiefmueller, UK
6 Can Humans Learn from AI? A Fundamental Question in Knowledge Science in the AI Era
Youji Kohda, Japan
Welcome everyone – good morning, good afternoon, and good evening
Please join ISSIP.org – the sponsor of the best paper award for HSSE. Individual membership is complementary.
Reminders: Other tips
Tip: you can click on the “talk bubble” on upper right of screen to see chat. Right click (Cmd-Click on Mac) on chat area to see the “save” button – to save the chat as an html file for later use.
Tip: you can click on the “people icon” on top right of screen to see a list of all people, and by right clicking on your name, then you can edit your name and add your affiliation if you’d like to do so.
Tip: you can hover over the icon of a person, and the three dots that appears over the person in upper right of their icon square, can open up so you can see their name – as a reminder.
Tip: you can also chat privately, one on one. To quickly get to them you can use the icon of their video feed at top of screen, or scroll down on the to: pop up at the bottom of the chat area.
Thanks, -Jim
Jim Spohrer, PhD
Director, Cognitive Opentech Group (COG)
IBM Research – Almaden, 650 Harry Road San Jose, CA 95120
(o) 408-927-1928spohrer@us.ibm.com
(m) 408-829-3112spohrer@gmail.com
Innovation Champion: https://service-science.info/archives/2233