A wonderful note from Stefan Holmlid on Service Design…

A lot of energy, time and soul has been put into developing and performing research in the service design community the last academic year; it’s a great achievement you have all been driving and contributing to (and other with you that I forgot to add to the email list). This is an attempt to share with you some of the developments within the community. It will be a summary with some examples, there are more examples for each category (just send them over if you have more!).

Conferences:
– during the SDNC in SF the PhDs had a workshop
– There is a special track at the EAD conference in 2013 dedicated to the craft of service design
– The ISIDC conference is running in 2012 in Taiwan
– The ServDes conference was held in Finland in 2012, and will be held in Lancaster in 2014, marking its development into an international academic conference
– The AHFE conference had a set of service design papers
– Papers and workshops on service design has been accepted to a set of other conferences, such as PDC, CHI, and others
– The Korea SDN chapter conference had a research track.
– There will be a Service Design and tourism conference in august
– Proceedings from these conferences are increasingly being published by publishers that are well indexed
– speakers from the community and SDN has been invited for example at the Korea SDN chapter

Books:
– Daniela Sangiorgi and Anna Meroni published their book at Gower
– Marc Stickdorns book This is Service Design Thinking is now translated for parts of the asian market
– Satu Miettinen edited a new book that will be published later this year
– There will be a report book published from the Service Design in Tourism project
– there are at least 2-3 in the pipeline, not counting possible chapter contributions in edited volumes

Journal special issues
– Behaviour and Information Technology hosted a special issue
– Int Journal of Design hosted a special issue
– Design Research Journal hosted a special issue
– Several service design related papers have been published in service as well as design journals

Research centres/projects:
– At AHO in Norway a Service Innovation Center has been started
– The Service Design in Tourism EU-project is running to its end

Joint proposals:
– There is a EU proposal (Initial Training Network) underway
– A joint proposal on the Nordic level is under judgment

Subnetworks:
– There has been developed one with a focus on the Tourism sector
– The PhDs formed a chapter
– There has been formed a student chapter

PhD students:
– at least one PhD student finished during the period (Tan)
– one PhD student will finish up in end of august (Vaajakallio), more coming up in the next few years

Exchanges:
– The amount of exchanges (formal and informal) have increased; E.g. Brazil-Germany, Sweden-US, Finland-Italy, etc

Education:
– new/renewed service design oriented programs/specialisations have started e.g. in Oslo, Milan and Aalborg

National Innovation Policies:
– Researchers of the community have been involved and influential in the development of National Innovation Policies in Finland, Germany, Netherlands and Sweden.

It’s clear that the academic community is doing work that holds “journal quality”, and that the work we do fit into existing journals. The community also have “conference impact” and volume, where we share and test thoughts, results and ideas within the community as well as with other disciplines.
My 5 cents: We are still in a growth/development phase where we need to support and promote the work we all do, be inclusive as well as critical peers.

All the best
Stefan Holmlid

————–
Stefan Holmlid, associate prof Interaction & Service Design
E: stefan.holmlid@liu.se | P: +46 13 285633
W: http://www.ida.liu.se/~ixs/ | T: @shlmld
A: IDA, Linköping University, 581 83 LINKÖPING

New Report by Robert Lusch and Christopher Wu

“A service view of the university ecosystem recognizes the relational nature of exchange between students, faculty, staff, higher education institutions, government, and other related actors.”

“Policymakers are currently wrestling with fundamental but complex questions about the future of higher education, including how to hold colleges responsible for the billions of dollars in federal financial aid money they receive and how to encourage lower tuition to increase affordability for low- and middle-income families. Answering these questions requires a better understanding of how colleges operate and how we can measure their productivity and efficiency. Marketing and education experts Robert Lusch and Christopher Wu explain how thinking about college education as a service can begin to answer some of these questions.”

A service science perspective on higher education

I especially liked:

“It is no longer sufficient to set higher education goals in terms of degrees and types of
degrees produced—this is an overly output-based focus. The more important metric is
the development of knowledge and skills that get bundled into a package that we call a
degree. Recent work by the Georgetown Center on Education and the Workforce takes
a fresh look at what skills underpin given credentials and what credentials are of more
value than others.17 This early work provides an opportunity to begin to unpack the
knowledge and skills needed in the service-oriented global economy. Also the emphasis
on T-shaped skills,18 where a person has breadth across multiple disciplines but depth in
a specific discipline, helps develop people who can better work in the cross-disciplinary
collaborative teams that are increasingly a part of all organizations and work settings.”

“Consequently, is it now possible to begin thinking of a system where a
university offers, in lieu of tuition paid upfront, a “service-level agreement” binding
contract requiring a graduate to pay a set percentage of his or her income for life to
the university? Or how about a system where the government rebates to a university a
percentage of the income taxes paid by its graduates if the university provided them a
free or heavily subsidized education?”

Global Services Summit

The 2012 Global Services Summit: The New Agenda will be held on Wednesday, September 19, 2012 at the Grand Hyatt Washington in Washington, DC.

The event will include a series of panel discussions and breakout sessions on topics including:

• The New Agenda for Services Liberalization
• Services Investment Liberalization: Avenues for Progress
• Defining The Challenge: Services Trade Restrictions
• Cross-Border Trade and the Digital Economy: The “Lifeblood” of Services Trade
• The Urgent Challenge Posed by State-Owned and Assisted Enterprises
• The Role of Trade Facilitation and Enhanced Logistics in the Global Value Chain
• China – Developing the Critical Services “Growth Sector”
• India – Refocusing the Dialogue

This year marks a critical turning point in the long effort to liberalize services trade and investment. A group of 20 members of the World Trade Organization (WTO) have begun discussions aimed at launching an ambitious agreement on trade in services, known informally as the International Services Agreement (ISA). Significant services commitments are now being negotiated in the Trans-Pacific Partnership talks, and the EU-US High-Level Working Group will aim to address long-standing market access barriers to services. The 2012 Global Services Summit will explore the path ahead for all of these important opportunities.

To date, confirmed speakers include U.S. Trade Representative Ron Kirk, New Zealand Trade Minister Tim Groser, Colombian Trade Minister Sergio Diaz Granados, Mexican Secretary of the Economy Bruno Ferrari, United Kingdom Trade Minister Norman Lamb, Costa Rican Foreign Trade Minister Anabel González and other senior government, business, and opinion leaders.

Ian Bremmer, President of the Eurasia Group, also will address the Summit about Winners and Losers in a G-Zero World.

For further information and for individual registration at $250/person, go to http://uscsi.org/about-csi/global-services-summit-2012. Questions may be directed to CSI at servicessummit@uscsi.org.

From The Editor-in-chief

“M Dorgham” <m.dorgham@inderscience.com>

Please let me also know if any of your colleagues, would be interested to be a Guest Editor for a special issue of

I J OF SERVICES TECHNOLOGY AND MANAGEMENT , www.inderscience.com/ijstm and/or

I J OF INTERNET SERVICES AND MANUFACTURING, www.inderscience.com/ijism and/or

I J OF BUSINESS PERFORMANCE MANAGEMENT , www.inderscience.com/ijbpm and/or

I J OF PROCESS MANAGEMENT AND BENCHMARKING , www.inderscience.com/ijpmbm and/or

I J OF MANAGEMENT AND DECISION MAKING , www.inderscience.com/ijmdm  and/or

I J OF MANUFACTURING TECHNOLOGY AND MANANAGEMENT , www.inderscience.com/ijmtm and/or

I J OF RISK ASSESSMENT AND MANAGEMENT , www.inderscience.com/ijram .

As a Guest Editor you choose the topic of the special issue, invite authors to submit papers to the special issue and appoint a panel of referees to help you in your task.

These journals are a part of 400 high profile double blind refereed journals published in English by Inderscience in both print and on line formats. For more information , please visit web site : www.inderscience.com

On a separate matter , we are looking for new Associate Editors for each of the following journals , published by Inderscience,

www.inderscience.com

–          I J OF INTERNET SERVICES AND MANUFACTURING, http://www.inderscience.com/ijism“>www.inderscience.com/ijism  ( A new Editor is also needed).

I J OF KNOWLEDGE MANAGEMENT STUDIES , http://www.inderscience.com/ijkms“>www.inderscience.com/ijkms

–          I J OF MANUFACTURING TECHNOLOGY AND MANANAGEMENT , http://www.inderscience.com/ijmtm“>www.inderscience.com/ijmtm

–          I J OF PROCESS MANAGEMENT AND BENCHMARKING , http://www.inderscience.com/ijpmbm“>www.inderscience.com/ijpmbm

I J OF SERVICES TECHNOLOGY AND MANAGEMENT , http://www.inderscience.com/ijstm“>www.inderscience.com/ijstm

–          I J OF TEACHING AND CASE STUDIES , http://www.inderscience.com/ijtcs“>www.inderscience.com/ijtcs

–          I J OF  DIGITAL ENTERPRISE TECHNOLOGY , http://www.inderscience.com/ijdet“>www.inderscience.com/ijdet  ( A new Editor is also needed)

–          I J OF  FORENSIC ENGINEERING AND MANAGEMENT, http://www.inderscience.com/ijfem“>www.inderscience.com/ijfem  ( A new Editor is also needed)

–          I J OF  ENTERPRISE SYSTEMS INTEGRATION AND INTEROPERABILITY, http://www.inderscience.com/ijesii“>www.inderscience.com/ijesii   ( A new Editor is also needed)

–          I J OF LEAN ENTERPRISE RESEARCH , http://www.inderscience.com/ijler“>www.inderscience.com/ijler  ( A new Editor is also needed)

Please let me know if you or any of your colleagues would be  interested to help in this regard. Your help would also be appreciated  in nominating Associate Editors who may be interested to help in the following capacity:

The Associate Editor , for each journal ,would be responsible of coordinating special issues and inviting Guest Editors to edit special issue for the journal  (about four special issues per year). The Associate Editor may also contact the Chair of relevant conferences ,or relevant sessions in conferences ,and ask them to be Guest Editors of special issues based on selections of best papers presented at the conferences or workshops after asking the authors to expand them for publication in the journal.

Your recommendation and advice for suitable and active experts who may be interested in editing and developing any of these journals would be also appreciated.

I look forward to hearing from you.

Best wishes and regards.

M A Dorgham, PhD, PE , CEng.

Editor – in – Chief, Inderscience.

“M Dorgham” <m.dorgham@inderscience.com>

Dear Service Science colleagues:

Please make sure to encourage your PhD students to submit their work to the Service Science Section’s 2012 Best Student Paper Competition. The submission deadline is August 17, 2012.

The attached PDF file contains the rules and submission information for the competition.

Any questions about this competition can be directed to Yolanda Rankin, Awards Committee Chair (contact information is contained in the attached PDF).

Please forward the competition information to any students who may have appropriate research papers to submit.

Sincerely,

Gregory Heim
Associate Professor
Mays Research Fellow
Department of Information & Operations Management
Mays Business School at Texas A&M University
320 Wehner Building, 4217 TAMU
College Station, TX 77843-4217
http://www-info.tamu.edu/
gheim@mays.tamu.edu
979.845.9218
_______________________________________________
Service-science-section mailing list
Service-science-section@list.informs.org
http://list.informs.org/mailman/listinfo/service-science-section

Fundamental change is beginning to ripple through universities worldwide…  students and faculty are beginning to vote with their feet and their attention.

For example, online …. Paul LeBlanc, the President of Southern New Hampshire University is a colleague of mine – and his university was recently honored by Fast Company in their top 50 list:
http://www.fastcompany.com/most-innovative-companies/2012/southern-new-hampshire-university

For example, new KPIs such as number of startup and jobs created …. a big surprise to many is how University of Utah has managed to beat MIT, Stanford, and many others two years in a row now in the US:
http://www.techventures.utah.edu/news/2011/11/u-of-utah-repeats-as-no-1-university-for-startups/

For example, making use of the most under-utilized resource in schools – the students is also having an increasing impact as illustrated by Open Study (http://www.openstudy.com) and a recent TED Talk about how Coursera is utilizing students in peer teaching and even peer and self grading… http://www.ted.com/talks/daphne_koller_what_we_re_learning_from_online_education.html

Many say the biggest changes are still ahead in the next ten years – and I agree.

Here is a recent publication in the Journal of Service Science that begins to explore the nested, networked nature of service systems like universities and cities in the world… http://servsci.journal.informs.org/content/4/2/147

It is interesting how many universities have medical centers and research hospitals associated with them as well as conference hotels.  This is one reason, why looking at universities and cities as tightly-couple holistic service systems is so interesting… http://www.slideshare.net/spohrer/isss-service-science-reframing-skeleton-and-progress-20120717-v3

In summary, there are a number of factors driving the evolution of universities – a small sampling include:

(1) reduction in government support for faculty labor for teaching: In some places the cuts are about 5% per year… this is about the rate the on-line shift is happening.
http://www.americanprogress.org/issues/2011/02/pdf/disrupting_college.pdf

(2) urge to merge – shared service (regionally):  many approaches to deal with reductions, including shared service, so some higher education institutes within regions are under pressure to merge.  Others are merging to improve cross-silo interactions and innovation, for example see Aalto Helsinki Finland
http://en.wikipedia.org/wiki/Aalto_University
another approach is to increase out of state or out of country enrollment – since those students often pay more tuition and fees…  winners and losers are often determined when students vote with their feet and their parents wallets/their own student loan debts.

(3) first mover advantage for some:   some smaller schools are aggressively jumping online, growing revenue, and getting a poker chip for the upcoming game… establishing new brands…
http://www.fastcompany.com/most-innovative-companies/2012/southern-new-hampshire-university

(4) major brands uniting in their on-line:  You cannot miss EDx (MIT, Harvard) and Coursera (Stanford, Princeton, Duke, etc.) … uniting brands

(5) some universities setting up remote campuses: CMU, NYU, MIT, etc. – again leveraging brand…

(6) and so much more — but with a focus on brand enhancements and productivity increases – and as noted leveraging student labor more to produce faculty productivity, and enhance student resumes and online reputations  see http://www.openstudy.com and this TED Talk about students grading each other and their own work — http://www.ted.com/talks/daphne_koller_what_we_re_learning_from_online_education.html

(7) some universities are trying to jump to the next game — which is governors, mayors, and locally business and community support of universities as startup and job creators…
http://www.techventures.utah.edu/news/2011/11/u-of-utah-repeats-as-no-1-university-for-startups/

(8) more and more universities are commissioning economic impact studies to win favor with governors, mayors, communities, etc.
http://www.edu-impact.com/

(9) all the while, national academies of nations, especially US, are becoming vocal about research universities as critically important to innovation, economic well-being, and national security – still budgets get cut…
http://sites.nationalacademies.org/PGA/bhew/researchuniversities/index.htm
and this is seen by some as the larger crisis in service innovation rippling through finance, health, education, and government simultaneously (see slide #3) in http://www.slideshare.net/spohrer/hsse-and-smarter-planet-201200722-v4

(10) and more studies are commissioned to come up with better measures of universities effectiveness, and ranking universities in terms of student success…
ROI of a university degree are becoming more common in rankings: http://www.topuniversities.com/university-rankings/
As well as shifts in Key National Education Indicators:  Workshop Summary http://tinyurl.com/8g9r7lp

All in all,  the future of universities and their regions are becoming more and more closely linked…  quality-of-life matters when people vote with their feet and their attention.  http://www.forbes.com/sites/christopherskroupa/2012/03/05/reindustrialize-the-u-s-yes-and-heres-how/

At IBM we have been trying to shape our programs to help universities and cities co-evolve, and improve innovativeness, equity (competitive parity), sustainability, and resilience. http://wildervoices.com/future-of-work-interview-with-jim-spohrer-director-global-university-progams-at-ibm-service-as-a-science/

IBM UPward (University Programs worldwide accelerating regional development) concise summary…

Our  2012 Programs (the 6 R’s) include:
1. Research (ibm.com/university/awards)
2. Readiness (ibm.com/developerworks/university/academicinitiative/)
3. Recruiting (ibm.com/jobs)
4. Revenue (ibm.com/education and ibm.com/systems)
5. Responsibility (ibm.com/responsibility)
6. Regions (ibm.com/isv/startup)
Local “On Campus IBMers” help with the above…

Our 2012 Priorities (run-transform-innovate) include:
1. Smarter Cities & Service Innovation
2. Cloud & Analytics, including High Performance Systems & Cybersecurity
3. Growth Markets universities linked to Developed Markets universities to accelerate regional innovation
Doing more with less is the theme throughout business and societal systems, and to do this sustainably year over year…

Our 2012 View of University Priorities (run-transform-innovate) include:
1. Knowledge transfer (teaching)
2. Knowledge creation (research)
3. Knowledge application (entrepreneurship/service)
4. Knowledge integration (progress to overcome silos)
University business model to fund the above, and continuously renew physical infrastructure, is evolving…

QUIS13

The 13th International
Research Symposium
on Service Excellence
in Management

June 10 -13, 2013
Karlstad, Sweden

HOSTED BY
CTF, Service Research Center, Karlstad University, Sweden

IN CONJUNCTION WITH
Center for Services Leadership, W. P. Carey School of
Business, Arizona State University, USA
Warwick Business School, University of Warwick, UK
Center for Hospitality Research, School of Hotel
Administration, Cornell University, USA

ABOUT THE CONFERENCE
QUIS is considered to be the world’s
leading biannual symposium on service
research and brings together the best
interdisciplinary academic research and
management practice. The QUIS symposium
draws attendees from around 35 countries.
We will start with a reception on Monday
evening and sessions and social programs
will continue until Thursday lunch. The
symposium takes a broad interdisciplinary
and international view of service excellence
in management. The topics are representative
but not exclusive themes.
A Best Paper Award will be presented
during the conference and a special issue
with selected papers from QUIS13 will be
published in Journal of Service Management
and Cornell Hospitality Quarterly.
For up-to-date conference information
please visit http://www.kau.se/quis13
QUIS coordinator ingrid.hansson@kau.se

TOPICS
Customer experience
Customer satisfaction and loyalty
Healthcare service
Hospitality service
Human resource management service
New service development and innovation
Not-for-profit and government service
Service leadership and culture
Service logic
Service marketing & customer management
Service operations management
Service outsourcing
Service pricing and revenue management
Service productivity enhancement
Service quality & performance management
Service recovery & complaint management
Service science, management & engineering
Service strategy
Service supply chains
Services in manufacturing companies
Social media & interactive service channels
Technology & e-service
Theoretical perspectives on service
Transformative service
Other topics related to service

SUBMIT AN ABSTRACT
Researchers and practitioners are invited
to submit an abstract describing their
rigorous work for consideration for presentation
at QUIS13 in Karlstad, Sweden, June
10-13, 2013. Each abstract (maximum 500
words) should clearly identify the primary
speaker’s contact information.
All submissions will be reviewed by the
conference co-chairs and acceptance will be
based on its contribution to theory, research
and/or implications for practice for service
management. By submitting an abstract, at
least one of the authors agrees to attend
QUIS13 if the work is accepted.
Please submit your abstract no later than
November 10, 2012 to quis13@kau.se
Notification of acceptance will be sent out
by December 20, 2012. Authors of accepted
abstracts will have the option of submitting
an extended abstract (1000 words) or a
complete paper (maximum 10 pages) by
March 31, 2013.

CONFERENCE CO-CHAIRS
Professor Bo Edvardsson, CTF, Service Research Center, Karlstad University, Sweden
Professor Mary Jo Bitner, Center for Services Leadership, Arizona State University, USA
Professor Robert Johnston, Warwick Business School, University of Warwick, UK
Professor Rohit Verma, Center for Hospitality Research, Cornell University, USA

Welcome to Jim Spohrer’s blog site (updated August 2024) for service in the AI era information, which studies responsible entities learning to invest to become “better” future versions of themselves.

Jim’s Bio 

(72 words):

Jim Spohrer is a retired industry executive (IBM, Apple) based in the Bay Area California. He serves on the Board of Directors of the non-profit International Society of Service Innovation Professionals (ISSIP) and ServCollab (“Serving Humanity Through Collaboration), and also a UIDP (University-Industry Demonstration Program) Senior Fellow. He has over 90 publications and 9 patents. He has a PhD from Yale in Computer Science/Artificial Intelligence and a BS in Physics form MIT.

(142 words):

Jim Spohrer is a student of service science and open-source, trusted AI.  He is a retired industry executive (Apple, IBM), who is a member of the Board of Directors of the non-profit International Society of Service Innovation Professionals (ISSIP).  At IBM, he served as Director for Open Source AI/Data, Global University Programs, IBM Almaden Service Research, and CTO IBM Venture Capital Relations Group.  At Apple, he achieved Distinguished Engineer Scientist Technologist (DEST) for authoring and learning platforms. After MIT (BS/Physics), he developed speech recognition systems at Verbex (Exxon), then Yale (PhD/Computer Science AI). With over ninety publications and nine patents, awards include AMA ServSIG Christopher Lovelock Career Contributions to the Service Discipline, Evert Gummesson Service Research, Vargo-Lusch Service-Dominant Logic, Daniel Berg Service Systems, and PICMET Fellow for advancing service science. In 2021, Jim was appointed a UIDP Senior Fellow (University-Industry Demonstration Partnership).

One slide version of bio:

Jim Spohrer (2023)

Picture (2022, Santa Clara, CA – ISSIP Event):

Jim Spohrer

Picture (2008, San Jose, CA, while Director, IBM Almaden Service Research Group):

Jim Spohrer

Picture (October 15, 2016 Chongqing China, while keynoting at 9th ICSS -International Conference on Service Science):

Jim Spohrer (Oct 2016)

Jim Spohrer (Feb 2018) – photo by Michael Maximillien

In 2011 during IBM’s Centennial Celebration, Jim Spohrer was recognized as an IBM Innovation Champion for his contributions to service science.  Service science is one of the 100 innovations celebrated during IBM’s Centennial as an IBM Icon of Progress:  http://www.ibm.com/ibm/history/ibm100/us/en/icons/servicescience/.

Service is defined as the application of knowledge for mutual benefits, a type of value co-creation from win-win interactions.  It is the observable and measurable phenomena of responsible entities applying knowledge to achieve non-zero-sum outcomes from interactions and change.  Service is a fundamental concept that connects is surprising ways to other fundamental concepts (areas of study) where entities are part of an evolving ecology with auto-catalytic properties:  Atoms and stars (physics), molecules and planets (chemistry), organisms and niches (biology), humans and cultures (social sciences), with many other transdisciplinary  connections to nations and law (politics), businesses and risk (organization theory),  value and resources, supply and demand, comparative advantage (economics), physical symbol systems and algorithms (computer science), processes and optimization (operations research), signals and feedback loops (control theory), structure-function-and-behavior and emergence (systems), history and predictions (data science), contracts and evidence (law), entropy and communications (information theory), environment and evolution (ecology), decision-making (management), and many other areas.

The service ecology (all the people, businesses, and nations) is evolving new types of service (AKA win-win games, value co-creation work and production processes), and (eventually, est. 2045) their trust-enhancing, AI-based “digital twins” may do so as well.

How is service science different from data science (which fuels artificial intelligence)?

Service science is the study of service systems (people, businesses, nations – their capabilities, constraints, rights, responsibilities, interactions, and outcomes).  Service is defined as the application of knowledge for mutual benefits (AKA value co-creation, or win-win games).  Service system entities (people, businesses, nations) are some key types of responsible entities that generate data, lots and lots of data!  Data science deals with the data that service system entities generate.  Data science is an interdisciplinary field that uses scientific methods to extract knowledge and insights from data to apply in many domains.  Service science studies the transformation and innovation of service systems, responsible entities which generate mountains of data and are constantly changing!  Service systems (people, businesses, nations) generate data about activities, interactions and outcomes. Importantly, all the many types of service systems can also be viewed as responsible entities learning to invest in change.  All responsible entities invest to become better future versions of themselves, more successful people, businesses, nations.   All responsible entities, that can learn to apply knowledge for mutual benefits (provision service), can also learn to learn to invest better in their future success, by recognizing the more valuable activities and interactions (optimization, social learning, and invention) that lead to more valuable outcomes, and thereby more resources for future resource integration and investment opportunities.  Data science can be viewed as one type of activity that is part of service science that is used for accelerated improvement of service systems across industries, finance, retail, healthcare, etc.  Learning to invest more mindfully and systematically is what responsible entities do as they coordinate their upskilling (co-elevation of capabilities) for the future.  As entities upskill (become more capable) themselves, they can innovate better and seize more opportunities to interact and  co-create value; they can invent better and better win-win games to play.  The innovation of service systems (service innovation), is not just about better technology, but about an evolving ecology of responsible entities interacting with better natural and technological infrastructure, better business models and government institutions, better trust and sharing of information, better human-centered design and skills in individuals.  Service innovations lead generally to better quality-of-life and opportunities for entities, and specifically to better non-zero-sum interactions among the entities in business and society.  Better non-zero-sum interactions has been described as the logic of human destiny.  The history of humankind provides clear lessons of upward interaction spirals (increased understanding of ourselves and others) and downward interaction spirals (increased fear of the future and others).  AI will allow us to build better “digital twins” of all entities, ourselves and others, increasing our understanding and improving our interactions and outcomes.  Service science like data science, is one of the sciences of “better.”  While service science has a focus on systems, which are responsible entities learning to invest in co-creating better future versions of themselves (service systems innovation), instead data science focuses on datasets coming from parts of service systems, and then extracting knowledge and insights that can be applied in different domains.  From a service science perspective, a key purpose for data science is to produce better AI systems which can act as digital twins for all service systems.  Complexity economics can then make use of these digital twins for all service systems to perform trillions of simulations of the evolving ecology of entities and their possible strategies.  From a service science perspective, a key purpose of complexity economics is simulate possible entity interaction strategies and thereby search for improved government institutions and public policy strategies, business model strategies, individual upskilling strategies, and improve the way responsible entities learn to invest in creating better future versions of themselves and their AI digital twins.  Service science is based on the worldview of Service-Dominant Logic.  Service science is an emerging transdiscipline that seeks to integrate better all existing disciplines into an integrated whole, requiring T-shaped skills (depth and breadth) in people, and builds on the conceptual foundation of multidisciplinary thinking, including the “accelerating socio-technical system design loop” and “techno-extension factors” that augment human intelligence, to address complex, urgent problems.

Service science is short for SSME+DAPP = Service Science Management Engineering (tool system) + Design Arts Pubic Policy (human system).

Jim Spohrer Resume 20210630

Dossier Resume Curriculum Vitae Dec 2020 at IBM

Click here for NSF format JS

The best way to predict the future is to inspire the next generation of students to build it better

Contact:

Dr. James (“Jim”)  C. Spohrer
Innovation Champion (http://www-03.ibm.com/ibm/history/ibm100/us/en/icons/servicescience/)
ISSIP (http://www.issip.org)

Contact:

Address: ISSIP, #431, 3561 Homestead Road, Santa Clara, CA 95051-5161
spohrer@gmail.com 408-829-3112 (iPhone)
Skype: james.clinton.spohrer

Social Media Me:

LinkedIn: Jim Spohrer (http://www.linkedin.com/in/spohrer/)
Twitter: @JimSpohrer (https://twitter.com/JimSpohrer)
Bio: http://en.wikipedia.org/wiki/Jim_Spohrer
Blog: http://www.service-science.info
Slides: http://www.slideshare.net/spohrer
YouTube: https://www.youtube.com/channel/UCkFGgjwrcJyXbPoaTjeMcvw
GitHub: https://github.com/jimspohrer

Patents and Publications
http://scholar.google.com/citations?user=7T2Pz1YAAAAJ
June 2021 (h-index all =  49, meaning that 49 of my publications have been cited 49 times or more)