Service Systems and Service Management

This is a gentle reminder that the deadline (Mar 22, 2013)of submission to ICSSSM’13 (The 10th International Conference on Service Systems and Service Management) is coming.If you are preparing your paper, please pay your attention to the deadline and submit your paper as soon as possible.

This is a general message to all authors. If you have already submitted your paper, please disregard this message.
Finally, we will be very grateful if you can forward this message to your friends and colleagues.
See you in Hong Kong.

Best regards,
ICSSSM’2013 Conference Committee
http://www.rccm.tsinghua.edu.cn/icsssm/2013/
icsssm@sem.tsinghua.edu.cn

Call for Papers
The 10th International Conference on Service Systems and Service Management (ICSSSM’13)
July 17-19, 2013, Hong Kong, China

Important Dates:
l March 22, 2013, Extended abstracts or Full papers (maximum 6 pages) submission
l April 10, 2013, Notification of paper acceptance or rejection
l May 15, 2013, Final camera-ready papers submission deadline
l July 17-19, 2013, Conference date
Co-Sponsored by:
• IEEE SMC (Pending)
• The Chinese University of Hong Kong
• Tsinghua University
Hosted by:
• Business School, The Chinese University of Hong Kong (CUHK)
• Department of Systems Engineering and Engineering Management, CUHK
Conference Co-Chairs:
• Xiaoqiang Cai, CUHK, China
• Jian Chen, Tsinghua University, China
• Jianmin Jia, CUHK, China
International Program Committee Co-Chairs:
• Yongbo Xiao, Tsinghua University, China
• Sean X. Zhou, CUHK, China
International Advisory Committee:
• Philip Chen, University of Macau, China
• James A. Fitzsimmons, University of Texas at Austin, USA
• William A. Gruver, Simon Fraser University, Canada
• Michael Hui, CUHK, Hong Kong, China
• Chung-Yee Lee, Hong Kong University of Science and Technology, Hong Kong, China
• Duan Li, CUHK, Hong Kong, China
• Roland RUST, University of Maryland, USA
• J. M. Tien, University of Miami, USA
• D. S. Yeung, IEEE Systems, Man and Cybernetics Society
Local Organizing Committee Co-Chairs:
• Meng Zhang, CUHK, Hong Kong, China
• Sean X. Zhou, CUHK, Hong Kong, China
Papers on issues related to service systems and service management are welcome. The topics of interest include, but are not limited, to the following tracks:

? Track 1 – Theory and Principle of Service Sciences Service concepts and strategies, quality assurance, performance metrics.

? Track 2 – Service System Design, Operations, and Management Service system and network design, service process engineering/ reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems.

? Track 3 – Supply Chain Management for Service Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement.

? Track 4 – Service Marketing and Financial Management Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management.

? Track 5 – Specific Industrial Service Management Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions.

? Track 6 – Service Information Technology and Decision Making Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration, e-business/e-service.

? Track 7 – Service Experiential Studies and Case Studies Healthcare, education, public service, transportation, telecommunication, maintenance, finance/ insurance/ real estate, distribution/ retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals).

Call for Invited Sessions and Tracks:
The goal of invited sessions (5 papers for each session) and invited tracks (at least two sessions) is to provide focused discussions on new topics or innovative applications. Each prospective session/track organizer is invited to submit a proposal, including the title of the session/track, and a list of authors with extended abstracts before March 22, 2013, the final version of full papers of all submissions must be submitted before May 15, 2013

Best Paper Award:
The Best (Student) Paper Award will be announced to recognize excellence of the papers to be presented in the conference. Up to three awards in each track may be granted. In addition to a certificate, the best papers will be recommended for publication in the Journal of Systems Science and Systems Engineering.

Paper Submission:
Please send papers (in PDF or Word) to icsssm@sem.tsinghua.edu.cn
Please indicate “Track Number” in the subject during your submission
Note: All submissions should be written in English. Papers will be peer-reviewed. To be eligible for publication in the conference proceedings, an accepted paper must be presented at the conference by one of the authors. The conference proceedings will be published in CD-ROM.

LISS 2013 Conference
::::::::::::::::::::CALL FOR PAPERS, SPECIAL SESSIONS/WORKSHOPS ::::::::::::::::::::
2013 International Conference on Logistics, Informatics and Services Sciences (LISS ‘2013)
21-24 August, 2013, Reading, UK with satellite sessions in Beijing, China
http://icir.bjtu.edu.cn/liss2013 or http://www.henley.reading.ac.uk/bisa/News/irc-news.aspx

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Sponsored byNSFC (National Natural Science Foundation of China), K. C. Wong Education Foundation ( Hong Kong ) and Springer-Verlag .
Hosted byInternational Center for Informatics Research of Beijing Jiaotong University
Cooperated withHenley Business School, University of Reading (UK) and China Center for Industrial Security Research
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Keynote Speakers (To be confirmed)
James M. Tien Dean of the College of Engineering, University of Miami, USA

Aims:

LISS’2013 is a prime international forum for both researchers and industry practitioners to exchange the latest fundamental advances in the state of the art and practice of logistics, informatics and service sciences. The proceedings will be published by Springer-Verlag and sent for CPCI-S (Former ISTP) indexing and for EI Compendex indexing. In addition, revised and extended versions of 80% papers presented at the conference will be published in international journals, e.g., Journal of Industrial Engineering and Management, Advances in Information Sciences and Service Sciences,Journal of Electronic Commerce in Organizations and Information Services and Use, indexed by EI.

The theme of this conference is “New Challenges of Management Sciences under Low-Carbon Economy”. The topics of interest include, but are not limited to:

Area 1: Service Management
-Strategic Services Management
-Service Operations Management
-Service System and Service Network Design
-Quality-of-Service Assessment
-Service Product Design
-Service Profit Management
-Service Innovation Management
-Service Supply Chain Management
-Service Information System
-Service Process Reengineering
-Service Purchasing and Supplier Management
-Service Marketing
-Public Service Management
-Financial and Insurance Service Management
-Education Service Management
-Healthcare Service Management
-Telecom Service Management
-Hotel Service Management
-Tourism Service Management
-Product Post-sale Service Management
-Service Management of Transportation (aviation \ railways \ highways \ water(passengers and cargo))
-Successful Case Study

Area 2: Logistics Management
-Material Flow Theory
-Logistics Services Strategy
-Innovation and Logistics Services
-Supply Chain Management
-Low-Carbon and Logistics
-Low-Carbon Supply Chain
-Logistics Alliance
-International Logistics
-Regional Logistics
-Emergency Logistics
-Internet of Things and Logistics Services
-Logistics Service System Optimization
-Logistics Industry and Policy

Area 3: Information Management
-Accounting Information System
-Business Intelligence and Business Analysis
-Innovative Enterprise Digitalized Operation Mode
-Dynamic Supply Chain Planning and Management
-Customer Relations Management
-Digital Enterprise Infrastructure
-Enterprise Commercial Intelligence
-E-commerce and E-government
-Wireless Communications and Mobile Business
-Enterprise Information Resources Management
-Sensor Network and Internet of Things
-RFID Technology and Application
-Pervasive Computing and Intelligent Living Space
-Cloud Computing Theories and Technologies
-Collaborative E-commence Mechanism and Technology
-Network Marketing Strategy and Application
-Electronic Commerce Application and Benefit Appraisal
-Network Transaction, Trust Mechanism and Information Security
-Electronic Market and Intervening Mechanism
-Knowledge Management and Knowledge Sharing
-Organization Semiotics and Informatization
-IT Project Management
-Information Technology and Enterprise Sustainable Development Strategy
-Other topics on related enterprise management theory and application

Area 4: Engineering Management
-Engineering Consultant Management
-IT in Construction
-Engineering Information System
-Informatics of Construction Industry
-Supply Chain Management in Construction
-Logistics Management in Construction
-Engineering Economics
-Project Management in Engineering

Area 5: Industrial Security Management
-Security Management Theory
-Security Management Methods
-Industrial Security Evaluation and Warning
-Finance Industrial Security
-Informatics Industrial Security
-Logistics Engineering Security
-Energy Economics and Energy Security
-Real State Industrial Security

Other relevant management theory and application issues are welcome, especially successful case studies in the above area.

Paper Submission Guidelines:

Manuscripts should be electronically submitted at the conference website: http://icir.bjtu.edu.cn/liss2013. All relevant information and the submitted paper must be written in English. the maximum length of the paper is 15 pages in the required Springer format. Both full research papers and work-in-progress reports are welcome.

Authors are required to certify that their paper represents original work and is previously unpublished elsewhere. Simultaneous submission to any other conference, workshop or journal is strictly excluded. The manuscript must be submitted in the required format (a Microsoft Word and LaTeX templates are available on the conference website). For more information please refer to the website (http://icir.bjtu.edu.cn/liss2013 or http://www.henley.reading.ac.uk/bisa/News/irc-news.aspx).

Important Dates for Paper Submission:

1April, 2013                Deadline for submission of full papers
20 May, 2013          Acceptance/Rejection notification
20 June, 2013         Final Paper Submission and Registration
21-24 August, 2013    Conference Open

Guidelines for submitting a special session/workshop proposal
Proposals for Workshops/Special sessions should contain:
(1) Title of Workshops/Special Sessions
(2) Scope and Topics
(3) Profile of Session Organizer(s)
(4) Contact Info. (E-mail address and Phone Number)

Paper Submission and Review of Workshops/Special Sessions:
(1) All Special Session papers should be submitted through the online submission system http://icir.bjtu.edu.cn/liss2013 ;
(2) Workshop organizers can collect, review and accept the papers using their emails or other online submission systems;
(3)As an independent Workshops/Special session, each one should accept no less than 5 papers. If the number is less than 5, the Workshops/Special session will be combined with other ones.

Support for Workshop/Special Session Organizers:
(1) The organizers will be awarded a framed certificate for their contributions to the conference.
(2) If Workshops/Special Sessions are constructed successfully, the organizer (ONLY ONE organizer per workshop) will enjoy:
-One free registration (one paper) if at least 6 authors within the Workshops/Special Sessions paid their registration fees.
-One free registration (one paper) plus free accommodation (three star or above hotel, max 3 nights) if at least 15 within the Workshops/Special Sessions paid their registration fees.

Proposals Submission:
The organizers should submit their proposals to huaguowei@gmail.com (Guowei Hua) before April 1, 2013 and confirm the deadline of the accepted papers’ submissions.

Secretariat Contacts

China

Website:
http://icir.bjtu.edu.cn/liss2013
Phone Number: +86-(0)10-51684188
Fax: +86-(0)10-51685864
Email: liss@bjtu.edu.cn.

UK
Website: http://www.henley.reading.ac.uk/bisa/News/irc-news.aspx
Phone Number: +44-(0)118-3787871
Fax: +44-(0)118-3784421
Email: Liss2013@reading.ac.uk

_______________________________________________
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2013 INFORMS Conference on Business Analytics and Operations Research
April 7-9, 2013              |           Grand Hyatt San Antonio               |            San Antonio, Texas

Interested in Service Science?
With INFORMS concentrated tracks format, you can choose to specialize in the what you care about most.

Get first-hand knowledge on Service Science topics by attending all or choosing from these great presentations!

Selected Service Science Talks

·         Edelman Award Finalist Dell Inc, with Dell Global Analytics, on Dell’s Retail Transformation Through Analytics

·         Edelman Award Finalist The Kroger Company, with Wright State University, on Simulation and Optimization Improves Pharmacy Inventory Management at the Kroger Company

·         Mark Grabau, MS, Associate Partner, on IBM Fact-Based Decision Making for Insurance Agency Distribution Channels

·         Many more……
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Wish to gain exposure to other areas? The conference features other great talks in:

* Marketing Analytics
* Analytics Process
* Supply Chain Management
* Big Data
* Forecasting
* Soft Skills for Analytics
* Human Resources Analytics

Register soon for Early Rates!

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Contact Us
INFORMS
7240 Parkway Drive
Suite 300
Hanover, MD 21076
Email:
terry.cryan@informs.org [mailto:terry.cryan@informs.org]
Phone:
+1-978-509-8780
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Assistant Professor or Associate Professor

(Service Systems/Service Management/Service Marketing/Digital Innovation)

Assistant Professor
£37,382 – £44,607 pa

Associate Professor
£45,941 – £53,233 pa

An exciting opportunity exists to join Service Systems Group, part of the world renowned WMG, at the University of Warwick. WMG and the Service Systems Group interact with other academic institutions throughout the world and have a worldwide network of public and private sector collaborators.

Continued expansion has brought about the need for additional support for the team’s innovative research in Service Systems, in particular Digital Technologies and New Business Models.

Assistant Professor:
You will be capable of contributing to WMG’s aims of maintaining and further improving its research, teaching and industrial collaboration, with evidence of previous industrial collaborative activities and the potential to publish research of international excellence and develop your academic career in this area.

Associate Professor:
You will be experienced in the field of Service Management, Service Marketing, Service Science or Service Systems and will have a strong record of published research in the subject. You will be expected to provide research leadership for the Service Systems team and to provide effective teaching and supervision for postgraduate and PhD education.

Apply now.

The link will take you to register/login to our applicant tracking system before you can complete the application form. You will be given the chance to upload a CV and up to one supporting document during the application process. You can save a partially completed form without submitting it as long as you return to complete it before the closing date. Minicom users can call 024 7615 0554 if they require any further help.

Please quote job vacancy reference number 59638-023.

The closing date/time for applications is midnight (British time) at the end of Friday 05 April 2013.

URL:
https://secure.admin.warwick.ac.uk/webjobs/jobs/academic/job28365.html

Dear Service Science Member,

We would like to invite you to submit an abstract or serve as a Session Chair for the Service Science Cluster at the INFORMS 2013 Annual Meeting, to be held from October 6‐9, 2013, at Minneapolis, Minnesota, USA.

In the last 100 years, the importance of service in all facets of the economy has dramatically increased, leading to the current industry‐led imperative on service science. Service science is an emerging field that requires an interdisciplinary approach to the study of service. It may integrate domain knowledge and methodologies from disciplines such as operations management, marketing, service research, information systems and computing, economics, and organization.

Topics of interest include, but are not limited to:
The concepts, principles, paradigms, and theories of service science
Methodologies, modeling, techniques, and tools for service science
Service innovations and business transformation
Service management and marketing
Service operations and productivity
Service value networks
IT service, customer service, and service satisfaction
Service economics and pricing
Service engineering, systems, and computing
The dynamics of service‐oriented system

Email your first and last name, email address, and the title or preliminary title of your abstract or session to the Cluster Chair (ecommerce.ntu@gmail.com) before April 15 if possible. You will receive a confirmation for you to submit the abstract or fill in the session information online.

As a Session Chair, you will need to invite 3 to 4 abstract submissions. As an author, you will need to submit a short abstract (50 words) to the conference website by May 15, 2013. More information regarding the meeting and submission guidelines are available on http://meetings.informs.org/minneapolis2013/.

Sincerely,

Ming‐Hui Huang
Distinguished Professor, National Taiwan University
Vice Chair, INFORMS Service Science Section/Cluster Chair, INFORMS 2013 Annual Meeting
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Dear Service Innovation Professional or Student,

Do you have 30 minutes a week to develop your professional depth and breadth?

If so, please register at ISSIP.org (its fast and free).

Service innovators are T-shaped, with both depth and breadth of knowledge and experience.

The International Society of Service Innovation Professionals (ISSIP.org) and SIG Education & Research would welcome you.

Haluk Demirkan (Haluk.Demirkan@gmail.com) can add your name the SIG Google Drive.

Once you register at ISSIP and email Haluk, you will have:

(1) Access to SIG presentations with goals, objective, and some of the projects for 2013

(2) Access to the member list and presentation calendar.

(3) Access to weekly additions to SIG Education and Research content.

(4) Let us know when you would like to share your new member talk.

We are asking each new member (“no rush”) to…

(1) Register at ISSIP and with this registration link it is free and fast.

(2) Attend a weekly 30 minute call (Wed 7:30am PST/10:30am EST (For US and Europe, etc.) or (Wed 5:00pm PST)

(3) Present in one these weekly calls (“member intro presentation” – this can be about you, your work, research, teaching and/or professional orientation on service science & innovation, and your interests in helping the SIG) to be posted to SIG content page. No rush on when you present.
Member list with a calendar is available at online. Please let Haluk ( Haluk.Demirhan@gmail.com) when you would like to present.

(4) Send Yassi Moghaddam (yassi@issip.org) a 2-3 minute intro video, nothing fancy here is mine – for posting to ISSIP blog, so other can get to know you.

(5) On Twitter follow @The_ISSIP and tweet items of relevant with hashtag #ISSIP

We would like to build a global organization with a strong foundation of contributors who spend about 30 to 60 minutes a week developing as professionals (and helping others develop)  in this important topic of service innovations. Please us me know when you would like to present, so we can include your name in the presentation calendar.

Thank you and “Go T-shaped service innovators!!!”
SIG Education & Research Leadership

Jim Spohrer (spohrer@gmail.com)

Haluk Demirkan (Haluk.Demirkan@gmail.com)

Format of our weekly calls is following:
Type 1 calls – Some calls will be new member intro calls
· Every member is encouraged to invite at least one new person a month to present
· For example, invite people teaching service science related courses
· For example, Jim invited Prof. Kelly Lyons to present on Feb 13th
· Haluk will schedule the speakers
·I f we each invite one new person a month, we will get to 100 or so by end of year
Type 2 calls – Some calls will be updates by leaders of sub-SIG activities
· For example, Ralph might give up an update on the survey work
· sub-SIG updates can ask for help, report on results, provide status, etc.
· we should do at least one or two of these a month
· all members are encouraged to lead/join sub-SIG activities
Type 3 calls – Some calls will be general discussion, review SIG presentation and actions