Dear Service Science Member,

We would like to invite you to submit an abstract or serve as a Session Chair for the Service Science Cluster at the INFORMS 2013 Annual Meeting, to be held from October 6‐9, 2013, at Minneapolis, Minnesota, USA.

In the last 100 years, the importance of service in all facets of the economy has dramatically increased, leading to the current industry‐led imperative on service science. Service science is an emerging field that requires an interdisciplinary approach to the study of service. It may integrate domain knowledge and methodologies from disciplines such as operations management, marketing, service research, information systems and computing, economics, and organization.

Topics of interest include, but are not limited to:
The concepts, principles, paradigms, and theories of service science
Methodologies, modeling, techniques, and tools for service science
Service innovations and business transformation
Service management and marketing
Service operations and productivity
Service value networks
IT service, customer service, and service satisfaction
Service economics and pricing
Service engineering, systems, and computing
The dynamics of service‐oriented system

Email your first and last name, email address, and the title or preliminary title of your abstract or session to the Cluster Chair (ecommerce.ntu@gmail.com) before April 15 if possible. You will receive a confirmation for you to submit the abstract or fill in the session information online.

As a Session Chair, you will need to invite 3 to 4 abstract submissions. As an author, you will need to submit a short abstract (50 words) to the conference website by May 15, 2013. More information regarding the meeting and submission guidelines are available on http://meetings.informs.org/minneapolis2013/.

Sincerely,

Ming‐Hui Huang
Distinguished Professor, National Taiwan University
Vice Chair, INFORMS Service Science Section/Cluster Chair, INFORMS 2013 Annual Meeting
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