I do not have a snappy comeback on the request for an “elevator pitch to convey the service perspective to, say, traditional marketing, operations, engineering, design, etc. professionals.”

So far, this is the best I’ve got….

Some think service innovation is just for the service sector businesses, but it turns out public sector needs service innovation as well as manufacturing and agriculture – especially in developing nations.  For example, mobile and smart phones have manufacturing component, but depend on service innovation ecosystems.   Many times a service innovation is a business model innovation or organizational innovation – for example – see circular economy video: http://www.youtube.com/watch?v=zCRKvDyyHmI

Service innovation is about re-thinking progress, the operating system for our future – from all perspectives, holistically, including technologies, business models, regulations and incentives, as well as human knowledge, skills, and attitudes needed for sustainable, resilient, equitable, innovative quality-of-life.

Prof. Ralph Badinelli (Virginia Tech) produced this:

http://www.issip.org/2013/02/18/what-do-we-mean-by-service/

I try to emphasize the following – but it may be too abstract for most people:

(1) What is special about service – value co-creation

Service is the application of knowledge for mutual benefits (value co-creation, win-wins).

(2) What is special about service innovations – scaling

Service innovations scale the benefit of new knowledge, globally and rapidly (smartphones are a tech example, franchises are a biz/org example).

(3) What is special about service science – transdiscipline

Service science is an emerging trans-discipline (borrows from many disciplines, without replacing any) that studies service systems and value co-creation phenomena.

(4) What make service innovation professionals different – T-shaped

Service innovation professionals aspire to add breadth to depth, and go beyond I-shaped to more T-shaped professionals, who work well in multi-disciplinary, multi-sector, and multi-cultural teams.

(5) What is ISSIP – umbrella professional association

ISSIP (pronounced I-ZIP) is an umbrella professional association, the interconnects over two dozen other professional association with service science related special interest group, and ISSIP promotes service innovation for our interconnected world, including professional development, research, education, practice, and policymaking.

(6) What is SSME+DAPP – transdiscipline

Service science is short for Service Science, Management, Engineering, Design, Arts, and Public Policy – again service science is an emerging trans-discipline, that borrows from many, without replacing any.

Understanding Vargo & Lusch Service-Dominant Logic is a good starting point for the serious student of service.

Computer science took over 30 years to develop, and I suspect service science will require just as long, since PhD students are not produced any faster these days – perhaps more slowly, as the knowledge burden grows.

The breakthrough many of us are waiting for in the service science community is a World Simulator, or CAD tool for global modeling of nested, networked service systems including nations, states, cities, universities, businesses, families, individuals.  Being able to experiment with policies that balance improve weakest link (see “Reaching the Goal” by Ricketts) and improve strongest link (see “Coming Prosperity” by Auerswald) will be key.

Watch “Re-thinking Progress” to dip your toe in the water of service-dominant logic and service science:

http://www.youtube.com/watch?v=zCRKvDyyHmI

Service is value co-creation logic front-and-center as the new operating system for our planet, and our species.  Real service co-elevates the capabilities of the nested, networked entities engaged in value co-creation.

OK, a long way from an elevator pitch, too long and abstract, but dipping a toe in the water is a start, and joining ISSIP (free and complementary) is another good start.

To be a great ISSIP new member is easy, here’s how…

https://service-science.info/archives/2802

INFORMATION TECHNOLOGY IN HEALTHCARE


Minitrack: Sensing and Pervasive Technologies and Applications for Healthcare

There are two key challenges in today’s healthcare system: One is the significant cost pressure on healthcare delivery and the second is the rapid growth of the field of medical informatics and e-health, increasingly using ambient and pervasive technologies. In addition there is a trend to foster active patient participation in their care. Patients of all ages are becoming more and more familiar with technology, especially mobile devices. Therefore, it is prudent to look at the application of such technologies for healthcare with the goal to facilitate value-driven healthcare delivery.

Here, a new field of research is evolving which is focused on ambient and pervasive technologies for healthcare. This rapidly growing area is expected to play an increasingly important role for healthcare globally. Reasons for this include: the higher mobility of individuals, the need to have active and empowered patients, the pressure to provide effective and efficient care, the growth in chronic diseases and therefore the demand for appropriate solutions to monitor and manage these diseases. This minitrack has been designed to provide an outlet for research in this nascent area. Selected papers will be fast-tracked for a special issue in Health and Technology published by Springer.

Completed and research in progress papers are welcomed that focus on any topic within this discipline. In particular broad categories of suitable papers include but are not limited to:

• Network-centric design of applications using sensing and pervasive technologies
• Biomedical applications based on sensor data
• Sensor-based devices for treatment tracking and tracing
• Big data analytics of heterogeneous health data
• Online social networks and health 2.0
• Persuasive technologies and applications
• Apps Development and Service-orientated architectures
• Theories and studies supporting successful design, development, and implementation
• Methodologies and frameworks to support self-care
• Chronic disease management and preventative solutions
• Developing business models and cost-effective concepts for pervasive healthcare

Minitrack Co-Chairs
Freimut Bodendorf (Primary Contact)
Institute of Information Systems
Director University of Erlangen-Nürnberg
Lange Gasse 20
90403 Nürnberg, Germany
Tel.: +49 911/5302-450 Fax: +49 911/5302-379 freimut.bodendorf@wiso.uni-erlangen.de
Freimut Bodendorf is Director of the Institute of Information Systems and Head of the Department “Services–Processes–Intelligence” at the University of Erlangen-Nuremberg, Germany. Applied research focuses on service industries, especially in the field of healthcare/homecare, commerce/retail, and education/training. Professor Bodendorf received his M.S. degree (Diplom) in Computer Science from the
02.11.2013

School of Engineering and his PhD degree (Doctor) in Information Systems from the School of Business at the University of Erlangen-Nuremberg. Subsequently he was head of an IS department at the School of Medicine at the University of Freiburg/Germany, full professor at the Postgraduate School of Engineering in Nuremberg/Germany, and full professor at the Department of Computer Science and Information Systems at the University of Fribourg/Switzerland. Professor Bodendorf is member of the Executive Board of the Regional Computing Center Erlangen, of the German National Association for Computer Science (Gesellschaft für Informatik, GI), of the Special Interest Group Business Informatics at the GI, of the German National Association for Higher Education in Business Management (Verband der Hochschullehrer für Betriebswirtschaft, VHB), of the Scientific Committee of the VHB, and of the International Association for Computer Information Systems. He has been supervisor of research programs with many companies and member of numerous international scientific committees and editorial boards. He is author or co-author of more than 20 books and more than 200 refereed articles in journals, books, and proceedings.

Nilmini Wickramasinghe
Epworth HealthCare and School of Business and IT RMIT University
GPO Box 2476 Melbourne VIC 3001 Australia
Tel.: +(61 3) 9925 5783
nilmini.wickramasinghe@rmit.edu.au
Professor Nilmini Wickramasinghe received her PhD from Case Western Reserve University, USA and currently is the Epworth Chair in Health Information Management and a professor at RMIT University, Australia. She researches and teaches within the information systems domain with a special focus on IS/IT solutions to effect superior, patient centric healthcare delivery, an area which she has researched in for over 15 years. She has collaborated with leading scholars at various premier healthcare organizations throughout US including the Cleveland Clinic, Johns Hopkins, Kaiser, Mayo Clinic and North Western as well as in Europe and Australasia. She is well published with more than 300 referred scholarly articles, 12 books, an encyclopaedia, numerous book chapters, an encyclopedia and a well established funded research track record. Some of her current funded research projects include the design and development of a mobile technology solution to facilitate superior management and monitoring of diabetes in Australia, Canada, China, Canada, Germany and US, the design and development of a social media application for obesity management and monitoring in Germany and Australia, and the design and development of a mobile solution for the monitoring and management of TB in sub-Saharan Africa. Professor Wickramasinghe is the editor in chief of 2 scholarly journals published by InderScience: IJNVO(Intl. Networking and Virtual Organizations) and IJBET(Intl.J Biomedical Engineering and Technology). She was instrumental in introducing the special interest focus of e- health into the Bled eConference, was one of the key people who introduced the healthcare track into AMICS and also introduced the IS/IT and healthcare track into PACIS. Professor Wickramasinghe is the Springer Editor in Chief for the book series Healthcare Delivery for the Information Age.

Carolin Durst
Institute of Information Systems University of Erlangen-Nürnberg Lange Gasse 20
90403 Nürnberg
Germany
Tel.: +49 911/5302-455
Fax: +49 911/5302-379 carolin.durst@wiso.uni-erlangen.de
02.11.2013

Carolin Durst is Associate Professor at the Institute of Information Systems at the University of Erlangen- Nuremberg. She holds a PhD degree in the field of Services Science and her current research focuses on the application of advanced business analytics to specific business challenges. The fields of applications comprise e-health, marketing and strategic management. In the context of e-health Dr. Durst applies advanced business analytics to investigate health-related behaviors using online social network data. Her research is published in the Communications of the AIS (CAIS), International Journal of Computer Information Systems and Industrial Management Applications, and elsewhere, including chapters and conference proceedings.

ISSIP is relatively new, so being a “Great New Member” is relatively easy and fun!!!

(1) go to the webite and register – fast and complementary – so that should not be a problem
http://www.issip.org

(2) make sure you are ISSIP social media savvy!!!
(a) LinkedIn account – update to say you are a member of the ISSIP Professional Association, and join the LinkedIn ISSIP community
(b) Twitter account – start tweeting service innovation related URLs to @The_ISSIP #ISSIP with URLs
(c) Know how to make a video and upload it to YouTube

(3) make sure you are ISSIP SIG savvy!!!

(a) Contact the SIG Chair (and Vice Chair) to let them know your interest

Service Futures (charlie.bess@hp.com)
Education and Research (spohrer@us.ibm.com, haluk.demirkan@asu.edu)
Usability & User Experience (donallen@cisco.com)
Cloud & Mobility/Big Data & Social (rayes@cisco.com)

(2) Start identifying URLs to interesting examples, case studies for the SIGs – and tweet them!

(3) Join the SIG calls and listen in

(4) Do a new member intro presentation on a SIG call

(4) other things

(1) contribute items to the ISSIP newsletter

(2) review ISSIP “Help Wanted” and chip in

(3) help recruit new members!!

Service Systems and Service Management

This is a gentle reminder that the deadline (Mar 22, 2013)of submission to ICSSSM’13 (The 10th International Conference on Service Systems and Service Management) is coming.If you are preparing your paper, please pay your attention to the deadline and submit your paper as soon as possible.

This is a general message to all authors. If you have already submitted your paper, please disregard this message.
Finally, we will be very grateful if you can forward this message to your friends and colleagues.
See you in Hong Kong.

Best regards,
ICSSSM’2013 Conference Committee
http://www.rccm.tsinghua.edu.cn/icsssm/2013/
icsssm@sem.tsinghua.edu.cn

Call for Papers
The 10th International Conference on Service Systems and Service Management (ICSSSM’13)
July 17-19, 2013, Hong Kong, China

Important Dates:
l March 22, 2013, Extended abstracts or Full papers (maximum 6 pages) submission
l April 10, 2013, Notification of paper acceptance or rejection
l May 15, 2013, Final camera-ready papers submission deadline
l July 17-19, 2013, Conference date
Co-Sponsored by:
• IEEE SMC (Pending)
• The Chinese University of Hong Kong
• Tsinghua University
Hosted by:
• Business School, The Chinese University of Hong Kong (CUHK)
• Department of Systems Engineering and Engineering Management, CUHK
Conference Co-Chairs:
• Xiaoqiang Cai, CUHK, China
• Jian Chen, Tsinghua University, China
• Jianmin Jia, CUHK, China
International Program Committee Co-Chairs:
• Yongbo Xiao, Tsinghua University, China
• Sean X. Zhou, CUHK, China
International Advisory Committee:
• Philip Chen, University of Macau, China
• James A. Fitzsimmons, University of Texas at Austin, USA
• William A. Gruver, Simon Fraser University, Canada
• Michael Hui, CUHK, Hong Kong, China
• Chung-Yee Lee, Hong Kong University of Science and Technology, Hong Kong, China
• Duan Li, CUHK, Hong Kong, China
• Roland RUST, University of Maryland, USA
• J. M. Tien, University of Miami, USA
• D. S. Yeung, IEEE Systems, Man and Cybernetics Society
Local Organizing Committee Co-Chairs:
• Meng Zhang, CUHK, Hong Kong, China
• Sean X. Zhou, CUHK, Hong Kong, China
Papers on issues related to service systems and service management are welcome. The topics of interest include, but are not limited, to the following tracks:

? Track 1 – Theory and Principle of Service Sciences Service concepts and strategies, quality assurance, performance metrics.

? Track 2 – Service System Design, Operations, and Management Service system and network design, service process engineering/ reengineering, service planning and scheduling, service management based on emergency, modeling and analysis of service systems.

? Track 3 – Supply Chain Management for Service Supply chain planning, value delivery, supply chain management based on emergency, supply chain cluster, transportation management systems, return logistics, supplier relationship management, logistics visibility and control, procurement.

? Track 4 – Service Marketing and Financial Management Demand forecasting, customer relationship management, public relations, customer behavior, satisfaction, and retention, service cost evaluation and analysis, profitability of service investment, risk management, revenue management.

? Track 5 – Specific Industrial Service Management Information service, tourism and hotel management, public service, hospital, finance and insurance service, sports service, exhibitions.

? Track 6 – Service Information Technology and Decision Making Integrated information management systems, real-time identification and tracking technology, agent theory and technology, software agent based systems, intelligent decision support systems, artificial intelligence, RFID technology and applications, data warehousing and data mining, systems integration, e-business/e-service.

? Track 7 – Service Experiential Studies and Case Studies Healthcare, education, public service, transportation, telecommunication, maintenance, finance/ insurance/ real estate, distribution/ retail, service for social, economical, and cultural events (e.g., exhibitions, sports, festivals).

Call for Invited Sessions and Tracks:
The goal of invited sessions (5 papers for each session) and invited tracks (at least two sessions) is to provide focused discussions on new topics or innovative applications. Each prospective session/track organizer is invited to submit a proposal, including the title of the session/track, and a list of authors with extended abstracts before March 22, 2013, the final version of full papers of all submissions must be submitted before May 15, 2013

Best Paper Award:
The Best (Student) Paper Award will be announced to recognize excellence of the papers to be presented in the conference. Up to three awards in each track may be granted. In addition to a certificate, the best papers will be recommended for publication in the Journal of Systems Science and Systems Engineering.

Paper Submission:
Please send papers (in PDF or Word) to icsssm@sem.tsinghua.edu.cn
Please indicate “Track Number” in the subject during your submission
Note: All submissions should be written in English. Papers will be peer-reviewed. To be eligible for publication in the conference proceedings, an accepted paper must be presented at the conference by one of the authors. The conference proceedings will be published in CD-ROM.

LISS 2013 Conference
::::::::::::::::::::CALL FOR PAPERS, SPECIAL SESSIONS/WORKSHOPS ::::::::::::::::::::
2013 International Conference on Logistics, Informatics and Services Sciences (LISS ‘2013)
21-24 August, 2013, Reading, UK with satellite sessions in Beijing, China
http://icir.bjtu.edu.cn/liss2013 or http://www.henley.reading.ac.uk/bisa/News/irc-news.aspx

***************************************************************************
Sponsored byNSFC (National Natural Science Foundation of China), K. C. Wong Education Foundation ( Hong Kong ) and Springer-Verlag .
Hosted byInternational Center for Informatics Research of Beijing Jiaotong University
Cooperated withHenley Business School, University of Reading (UK) and China Center for Industrial Security Research
***************************************************************************

Keynote Speakers (To be confirmed)
James M. Tien Dean of the College of Engineering, University of Miami, USA

Aims:

LISS’2013 is a prime international forum for both researchers and industry practitioners to exchange the latest fundamental advances in the state of the art and practice of logistics, informatics and service sciences. The proceedings will be published by Springer-Verlag and sent for CPCI-S (Former ISTP) indexing and for EI Compendex indexing. In addition, revised and extended versions of 80% papers presented at the conference will be published in international journals, e.g., Journal of Industrial Engineering and Management, Advances in Information Sciences and Service Sciences,Journal of Electronic Commerce in Organizations and Information Services and Use, indexed by EI.

The theme of this conference is “New Challenges of Management Sciences under Low-Carbon Economy”. The topics of interest include, but are not limited to:

Area 1: Service Management
-Strategic Services Management
-Service Operations Management
-Service System and Service Network Design
-Quality-of-Service Assessment
-Service Product Design
-Service Profit Management
-Service Innovation Management
-Service Supply Chain Management
-Service Information System
-Service Process Reengineering
-Service Purchasing and Supplier Management
-Service Marketing
-Public Service Management
-Financial and Insurance Service Management
-Education Service Management
-Healthcare Service Management
-Telecom Service Management
-Hotel Service Management
-Tourism Service Management
-Product Post-sale Service Management
-Service Management of Transportation (aviation \ railways \ highways \ water(passengers and cargo))
-Successful Case Study

Area 2: Logistics Management
-Material Flow Theory
-Logistics Services Strategy
-Innovation and Logistics Services
-Supply Chain Management
-Low-Carbon and Logistics
-Low-Carbon Supply Chain
-Logistics Alliance
-International Logistics
-Regional Logistics
-Emergency Logistics
-Internet of Things and Logistics Services
-Logistics Service System Optimization
-Logistics Industry and Policy

Area 3: Information Management
-Accounting Information System
-Business Intelligence and Business Analysis
-Innovative Enterprise Digitalized Operation Mode
-Dynamic Supply Chain Planning and Management
-Customer Relations Management
-Digital Enterprise Infrastructure
-Enterprise Commercial Intelligence
-E-commerce and E-government
-Wireless Communications and Mobile Business
-Enterprise Information Resources Management
-Sensor Network and Internet of Things
-RFID Technology and Application
-Pervasive Computing and Intelligent Living Space
-Cloud Computing Theories and Technologies
-Collaborative E-commence Mechanism and Technology
-Network Marketing Strategy and Application
-Electronic Commerce Application and Benefit Appraisal
-Network Transaction, Trust Mechanism and Information Security
-Electronic Market and Intervening Mechanism
-Knowledge Management and Knowledge Sharing
-Organization Semiotics and Informatization
-IT Project Management
-Information Technology and Enterprise Sustainable Development Strategy
-Other topics on related enterprise management theory and application

Area 4: Engineering Management
-Engineering Consultant Management
-IT in Construction
-Engineering Information System
-Informatics of Construction Industry
-Supply Chain Management in Construction
-Logistics Management in Construction
-Engineering Economics
-Project Management in Engineering

Area 5: Industrial Security Management
-Security Management Theory
-Security Management Methods
-Industrial Security Evaluation and Warning
-Finance Industrial Security
-Informatics Industrial Security
-Logistics Engineering Security
-Energy Economics and Energy Security
-Real State Industrial Security

Other relevant management theory and application issues are welcome, especially successful case studies in the above area.

Paper Submission Guidelines:

Manuscripts should be electronically submitted at the conference website: http://icir.bjtu.edu.cn/liss2013. All relevant information and the submitted paper must be written in English. the maximum length of the paper is 15 pages in the required Springer format. Both full research papers and work-in-progress reports are welcome.

Authors are required to certify that their paper represents original work and is previously unpublished elsewhere. Simultaneous submission to any other conference, workshop or journal is strictly excluded. The manuscript must be submitted in the required format (a Microsoft Word and LaTeX templates are available on the conference website). For more information please refer to the website (http://icir.bjtu.edu.cn/liss2013 or http://www.henley.reading.ac.uk/bisa/News/irc-news.aspx).

Important Dates for Paper Submission:

1April, 2013                Deadline for submission of full papers
20 May, 2013          Acceptance/Rejection notification
20 June, 2013         Final Paper Submission and Registration
21-24 August, 2013    Conference Open

Guidelines for submitting a special session/workshop proposal
Proposals for Workshops/Special sessions should contain:
(1) Title of Workshops/Special Sessions
(2) Scope and Topics
(3) Profile of Session Organizer(s)
(4) Contact Info. (E-mail address and Phone Number)

Paper Submission and Review of Workshops/Special Sessions:
(1) All Special Session papers should be submitted through the online submission system http://icir.bjtu.edu.cn/liss2013 ;
(2) Workshop organizers can collect, review and accept the papers using their emails or other online submission systems;
(3)As an independent Workshops/Special session, each one should accept no less than 5 papers. If the number is less than 5, the Workshops/Special session will be combined with other ones.

Support for Workshop/Special Session Organizers:
(1) The organizers will be awarded a framed certificate for their contributions to the conference.
(2) If Workshops/Special Sessions are constructed successfully, the organizer (ONLY ONE organizer per workshop) will enjoy:
-One free registration (one paper) if at least 6 authors within the Workshops/Special Sessions paid their registration fees.
-One free registration (one paper) plus free accommodation (three star or above hotel, max 3 nights) if at least 15 within the Workshops/Special Sessions paid their registration fees.

Proposals Submission:
The organizers should submit their proposals to huaguowei@gmail.com (Guowei Hua) before April 1, 2013 and confirm the deadline of the accepted papers’ submissions.

Secretariat Contacts

China

Website:
http://icir.bjtu.edu.cn/liss2013
Phone Number: +86-(0)10-51684188
Fax: +86-(0)10-51685864
Email: liss@bjtu.edu.cn.

UK
Website: http://www.henley.reading.ac.uk/bisa/News/irc-news.aspx
Phone Number: +44-(0)118-3787871
Fax: +44-(0)118-3784421
Email: Liss2013@reading.ac.uk

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2013 INFORMS Conference on Business Analytics and Operations Research
April 7-9, 2013              |           Grand Hyatt San Antonio               |            San Antonio, Texas

Interested in Service Science?
With INFORMS concentrated tracks format, you can choose to specialize in the what you care about most.

Get first-hand knowledge on Service Science topics by attending all or choosing from these great presentations!

Selected Service Science Talks

·         Edelman Award Finalist Dell Inc, with Dell Global Analytics, on Dell’s Retail Transformation Through Analytics

·         Edelman Award Finalist The Kroger Company, with Wright State University, on Simulation and Optimization Improves Pharmacy Inventory Management at the Kroger Company

·         Mark Grabau, MS, Associate Partner, on IBM Fact-Based Decision Making for Insurance Agency Distribution Channels

·         Many more……
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Wish to gain exposure to other areas? The conference features other great talks in:

* Marketing Analytics
* Analytics Process
* Supply Chain Management
* Big Data
* Forecasting
* Soft Skills for Analytics
* Human Resources Analytics

Register soon for Early Rates!

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Contact Us
INFORMS
7240 Parkway Drive
Suite 300
Hanover, MD 21076
Email:
terry.cryan@informs.org [mailto:terry.cryan@informs.org]
Phone:
+1-978-509-8780
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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Assistant Professor or Associate Professor

(Service Systems/Service Management/Service Marketing/Digital Innovation)

Assistant Professor
£37,382 – £44,607 pa

Associate Professor
£45,941 – £53,233 pa

An exciting opportunity exists to join Service Systems Group, part of the world renowned WMG, at the University of Warwick. WMG and the Service Systems Group interact with other academic institutions throughout the world and have a worldwide network of public and private sector collaborators.

Continued expansion has brought about the need for additional support for the team’s innovative research in Service Systems, in particular Digital Technologies and New Business Models.

Assistant Professor:
You will be capable of contributing to WMG’s aims of maintaining and further improving its research, teaching and industrial collaboration, with evidence of previous industrial collaborative activities and the potential to publish research of international excellence and develop your academic career in this area.

Associate Professor:
You will be experienced in the field of Service Management, Service Marketing, Service Science or Service Systems and will have a strong record of published research in the subject. You will be expected to provide research leadership for the Service Systems team and to provide effective teaching and supervision for postgraduate and PhD education.

Apply now.

The link will take you to register/login to our applicant tracking system before you can complete the application form. You will be given the chance to upload a CV and up to one supporting document during the application process. You can save a partially completed form without submitting it as long as you return to complete it before the closing date. Minicom users can call 024 7615 0554 if they require any further help.

Please quote job vacancy reference number 59638-023.

The closing date/time for applications is midnight (British time) at the end of Friday 05 April 2013.

URL:
https://secure.admin.warwick.ac.uk/webjobs/jobs/academic/job28365.html

Dear Service Science Member,

We would like to invite you to submit an abstract or serve as a Session Chair for the Service Science Cluster at the INFORMS 2013 Annual Meeting, to be held from October 6‐9, 2013, at Minneapolis, Minnesota, USA.

In the last 100 years, the importance of service in all facets of the economy has dramatically increased, leading to the current industry‐led imperative on service science. Service science is an emerging field that requires an interdisciplinary approach to the study of service. It may integrate domain knowledge and methodologies from disciplines such as operations management, marketing, service research, information systems and computing, economics, and organization.

Topics of interest include, but are not limited to:
The concepts, principles, paradigms, and theories of service science
Methodologies, modeling, techniques, and tools for service science
Service innovations and business transformation
Service management and marketing
Service operations and productivity
Service value networks
IT service, customer service, and service satisfaction
Service economics and pricing
Service engineering, systems, and computing
The dynamics of service‐oriented system

Email your first and last name, email address, and the title or preliminary title of your abstract or session to the Cluster Chair (ecommerce.ntu@gmail.com) before April 15 if possible. You will receive a confirmation for you to submit the abstract or fill in the session information online.

As a Session Chair, you will need to invite 3 to 4 abstract submissions. As an author, you will need to submit a short abstract (50 words) to the conference website by May 15, 2013. More information regarding the meeting and submission guidelines are available on http://meetings.informs.org/minneapolis2013/.

Sincerely,

Ming‐Hui Huang
Distinguished Professor, National Taiwan University
Vice Chair, INFORMS Service Science Section/Cluster Chair, INFORMS 2013 Annual Meeting
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