Service Science in Australia: Andrew Dingjan (Australia CSIRO), who is the CSIRO Services Science Network Leader and General Manager, Business & Commercialisation, recently ran CSIRO’s first Services Science Network conference … I was able to join via telepresence, and the event website should be available soon. Hossein Zadeh (Australia RMIT) and Jay Hannon (Australia IBM) …
Continue reading ‘update 1 July – Australia, Greece, Smart and more’ »
Prof. Robert Sutton (US Stanford) has a new book Good Boss, Bad Boss: How to be the best… and learn from the worst Looking forward to reading that soon. The title reminds me of a very interesting New Scientist article I read – “To Be The Best… Learn From the Rest.” Service system entities use …
“Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence,” John Wiley (2010) ISBN: 978-0-470-42332-5, Hardcover — the flier Already responsible for employing the bulk of the U.S. workforce, service-providing industries continue to increase their economic dominance. Because of this fact, these companies are looking for talented new service systems engineers to take on …
Continue reading ‘New book by Carl Chang – University at Buffalo’ »
Order from Springer: http://www.springer.com/business+%26+management/operations+research/book/978-1-4419-1627-3 OR from Amazon http://www.amazon.com/Handbook-Service-Science-Research-Innovations/dp/144191627X/ref=sr_1_1?ie=UTF8&s=books&qid=1273594163&sr=1-1
Chang, CM (2010) Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence. Wiley. NY, NY. The content is well organized from the 1. introduction and then the transition into engineering management (2. planning, 3. organizing, 4. leading, 5. controlling) to business fundamentals (6. cost accounting, 7 financial accounting, 8. marketing management) to leadership …
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The book takes a strongly managerial perspective, yet is rooted in solid academic research. Each of the 15 chapters has been revised and features latest academic research, recent advancements in technology and vivid examples. New chapter summaries in bullet-point format provide a quick overview of each chapter’s core concepts and messages. Download sample chapters on …
Table of Contents Chapter 18 “Collaborative Innovation and Service Systems” by Nicholas Donofrio, Calline Sanchez, and Jim Spohrer “This collection of essays provides compelling arguments for the need of an engineering education that prepares engineers for the problems of the 21st century. Following the National Academy’s report on the Engineer of 2020, this book brings …