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Several colleagues at the POMS Conference In Chicago this past week asked me if they could still submit abstracts to the Art & Science of Service Conference, to which I said yes. To be fair to everyone, I have extended the deadline to next Friday, May 4. Attached is the Meeting Announcement and the …
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For those planning to attend the Human-Side of Service Engineering Conference in July 21-24 2012 San Francisco, the following article may be of interest… In Business Consulting, Disney Institute is not such a small world after all… “Maryland teachers were instructed to engage children by crouching and speaking to them at eye level. Chevrolet dealers …
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TSIA Service 50 Q1 2012 Webinar Report on: Service revenue and margin trends Requires registering at their website – if you are first time webcast portal visitor April 26th, 2012 9:00am – 10:00am (PDT) Presenter for this webcast is Thomas Lah, Executive Director of TSIA. More Information Since 2005, TSIA has been tracking—in our widely-followed …
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Uplifting Service THE MOMENT We are in a crisis of service. Global economies are transforming at record speed, and our populations are largely unprepared. Customers are angry and complaining. Service providers are irritated to the point of resentment and resignation. We face a service crisis, but how can that be? We live in a …
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In an earlier blog, I made the case for 21st century technical professionals to acquire a set of Transformational Skills along with their academic and industry skills. Together, these three skill sets are the ticket to the new ball game – successful 21st century careers. To understand why, you must understand the Binary Economy: • …
From Victor Tang Dear colleague, Attached is a very simple survey. The objective is for the INFORMS service professionals to specify, in their judgment, their top three open questions in the science, engineering, and management of services. For your reference, a sample of a completed page is included. Please complete and email your input to …
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HICSS – Decision Analytics, Mobile Services and Service Science trackhttp://www.hicss.hawaii.edu/hicss_46/46tracks.htm#DT From Haluk Demirkan Dear Colleagues, Hello! I am serving as a co-chair of the “Decision Analytics, Mobile Services and Service Science” track of the upcoming 46th Hawaii International Conference on System Sciences (HICSS) (http://www.hicss.hawaii.edu/hicss_46/46tracks.htm#DT). My co-chair, Christer Carlsson, and I are writing to internationally …
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WorldBoard What Comes After the WWW? Jim Spohrer Learning Communities Group, ATG (c)Apple Computer, Inc. (when I was in Apple Computers Advanced Technology Group in mid-1990′) Abstract: While on sabbatical during the summer of 1996, I was hiking near Mt. Shasta in northern California, and pondering the question: What comes after the WWW? …
INSIGHTS of Service Science, Spring 2012: 4(1) Prof. Cheng Hsu, Senior Editor of Service Science Manuscript Submission: http://mc.manuscriptcentral.com/serv INFORMS PubsOnLine: http://servsci.journal.informs.org http://servsci.journal.informs.org/content/current (Spring 2012) Stanford Highwire (Searchable Database): http://highwire.stanford.edu/ Consumer Responses to Legal Music Download Services that Compete with Illegal Alternatives, by Michel Clement, Arvind Rangaswamy, and Srikant Vadali The “Internet Generation” …
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Recently, I was asked for “case studies of government skills development programs aligned with service science” … Certainly there have been a number of efforts in this direction – some of the best I have seen were done some time ago for UK and Japan and Finland…. but no authoritative whitepaper exists… Thus, a leadership …
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