With over 500 service science related programs worldwide, there is a lot of evolving of best practices going on year over year, and there are some common failure patterns that have emerged as well… (1) Students: Students may not recognize the program, and so enrollments are too low.  Service systems design and entrepreneurship in the …

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There are four major approaches to teaching service innovation:   1. Service innovation as type of design methodology The focus is on customer-provider interactions typically and many service design methodologies exists that provide a step by step process.  There is also the notion of service design as different from product of process design innovation.   There …

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From Jochen Wirtz   Dear Colleagues & Friends, It gives me great pleasure to inform you that Essentials of Services Marketing, 2nd edition has been published! ü  For undergraduate services marketing courses. ü  Streamlined coverage of service marketing topics with an exciting global outlook ü  With its visual learning aids and clear language, students read less to learn …

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Conference: Service Systems at AHFE 2012 (San Francisco, July 21-25) Please join if possible – 1400 registrants from 51 countries. You are cordially invited to participate in the 4th International Conference on Applied Human Factors and Ergonomics 2012 and its affiliated conferences, jointly held under one management and one registration, including: 1st International Conference on …

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IEEE Service Operations and Logistics, and Informatics July 8-10, 2012, Suzhou, China URL: http://www.ieeesoli.org/ Service science, service operations, logistics, and informatics are becoming ever more complex and interdependent. They are playing an increasingly important role in today’s world economy. Information and communications technology provides cyber-infrastructure and platforms to achieve more efficient and productive services operations. …

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Service Science: Progress Indicators What are indicators of service science progress? – Guidelines for evaluating service science courses and programs – Journals that publish service science-related articles (see below) – Books and textbooks on service science-related topics – Conferences that are service-science related (see below) – Professional association with service science-related special interest groups – …

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All, Dianne Fodell recently sent me this list of big data and open data sources…. ·    Large Health Data Sets – Links  – http://www.quora.com/Data/Where-can-I-get-large-datasets-open-to-the-public My favorite open data for cities –  “the best” from Ville Peltola:  http://datacatalogs.org Other great sources from Dianne: ·    US Government datasets – http://www.data.gov/ ·    New:  American Fact Finder – http://factfinder2.census.gov/faces/nav/jsf/pages/index.xhtml …

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Book on: “Engineering and Management of IT-based Service Systems: an Intelligent Decision-making Support Systems Approach” Book series: “Intelligent Systems Reference Library” Springer-Verlag, London Ltd http://www.springer.com/series/8578 Interested authors, please send your 3-page chapter proposal before or on June 30, 2012, to Dr. Manuel Mora at mmora@securenym.net with copy to dr.manuel.mora.uaa@gmail.com.   BOOK’S RATIONALE: A service economy …

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Educating the New Service Professional: What are the Essentials of a Service Curriculum? Cheryl Kieliszewski, Ph.D., IBM Almaden Research Center,  Analysis by Xiaoyun (Amanda) Liu  Document https://service-science.info/wp-content/uploads/2012/06/Educating-New-Service-Professional_Large4.pdf This document has a lot of good perspective for those who are new to service science management engineering and design (SSME+D) topics, but interested in having some tips …

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