Fundamental change is beginning to ripple through universities worldwide…  students and faculty are beginning to vote with their feet and their attention. For example, online …. Paul LeBlanc, the President of Southern New Hampshire University is a colleague of mine – and his university was recently honored by Fast Company in their top 50 list: …

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QUIS13 The 13th International Research Symposium on Service Excellence in Management June 10 -13, 2013 Karlstad, Sweden HOSTED BY CTF, Service Research Center, Karlstad University, Sweden IN CONJUNCTION WITH Center for Services Leadership, W. P. Carey School of Business, Arizona State University, USA Warwick Business School, University of Warwick, UK Center for Hospitality Research, School …

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Welcome to Jim Spohrer’s blog site (updated August 2024) for service in the AI era information, which studies responsible entities learning to invest to become “better” future versions of themselves. Jim’s Bio  (72 words): Jim Spohrer is a retired industry executive (IBM, Apple) based in the Bay Area California. He serves on the Board of …

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Call for Chapters, Book on: “Engineering and Management of IT-based Service Systems: An Intelligent Decision-Making Support Systems Approach” Deadline Extended!!! Book series: “Intelligent Systems Reference Library” Springer-Verlag, London Ltd http://www.springer.com/series/8578 BOOK’S RATIONALE: A service economy has been recognized as the dominant paradigm in present times (Chesbrough and Spohrer 2006). Such a service-oriented worldview demands new …

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Excellence in service doesn’t come easy and its importance continues to rise in an ever more competitive environment as seen in Aberdeen’s recent State of Service research where nearly 80% of respondents had a service leader in place with P&L responsibility for service (as compared to only 61% at the end of 2010). As service …

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100 Harvard Business Review (HBR) articles relevant to the emerging service science literature Three Questions: – What are your top three favorites  from the list below? – What, if any (HBR articles missing from this list) should be added for their practical insights to service innovation professionals? – What publications (besides HBR) would have many …

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eSCM-CL Model Course http://www.itsqc.org/training/courses/escm-cl.html eSCM-SP and eSCM-CL Model Courses Available The eSourcing Capability Model for Client Organizations (eSCM-CL) Course will be taught by the ITSqc Directors, in Pittsburgh PA USA, September 12 – 14.  The course description is here.  Registration information is here. The eSourcing Capability Model for Service Providers (eSCM-SP) Course will be taught …

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The submission deadline is October 29, 2012. Authors of selected papers will be invited to submit extended article versions to one of the IARIA Journals: http://www.iariajournals.org ================= ============== INTENSIVE 2013 | Call for Papers =============== CALL FOR PAPERS, TUTORIALS, PANELS INTENSIVE 2013, The Fifth International Conference on Resource Intensive Applications and Services March 24 – …

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