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SERVSIG 2016 – “exciting, remarkable, dynamic new times”

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This just came into my mail from Martin Wetzels:   “Dear colleagues,   Service researchers worldwide are experiencing exciting, remarkable and dynamic new times. The advent of digital technology allows the design of new services and changes the competitive environment rapidly. Mobile and location-based services are increasingly realizing their promise. Service organizations are evolving into …

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Attention faculty – some deadlines approaching

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Faculty, Please see the questions/deadline below….   1. HICSS conference Do you attend HICSS (Hawaii, Jan 5-8)? If so we have a session there on cognitive that you may find interesting. 2. IBM PhD Fellowship nominations Do you have doctoral students who have interned at IBM?  if so, Oct 27th is deadline to nominate them …

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Join these two weekly calls

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My weekly activities, include these two calls everyone with an interest is welcome to join. (1) Service Systems Innovation: Wednesday 10:30am ET/7:30am PT Smart, people-centered service systems:  ISSIP Linkedin discussion + (service science website and weekly calls) and  (2) Cognitive Systems Innovation: Thursday 10:30am ET/7:30am PT Cognitive systems: CSIG Linkedin discussion + (cognitive science website …

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ISSIP Weekly Service Innovation Calls – Wed 10:30am ET/7:30am PT

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Everyone with an interest in service innovation – please join these weekly calls. (1) if you would like to listen, instructions below. (2) if you would like to present, please contact Prof. Haluk Demirkan (U Washington) to be scheduled – haluk at uw.edu ISSIP = International Society of Service Innovation Professional ISSIP Service Innovation Weekly …

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Some speculations – a timeline 2015, 2025, 2035, 2055

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In 2015, CSIG (Cognitive Systems Institute Group) has the mission of cognitive assistants for all occupations in smart service systems.  Early days for sure.  An AI Magazine article in the works will explore this more. I also like this blog post by my IBM Watson/Almaden colleague Rama Akkiraju: https://www.linkedin.com/pulse/looking-evolution-service-composition-from-soa-rama-akkiraju By 2025, may be possible to …

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Systems Thinking and T-shaped Professionals

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Here is a good introductory presentation on Systems Thinking: http://www.slideshare.net/pwoessner/systems-thinking-lli2012 Here is a short blog post connecting Systems Thinking to T-shapes: http://www.davidkhurst.com/t-shaped-people-deduction-induction-abduction-and-systems-thinking/ For more advanced, I post all my presentation to http://www.slideshare.net/spohrer, where they are public and downloadable. For example, three presentations you could download and extract slides from: A big selection of T-shaped slides: …

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ISSIP Student Challenge: What should a service innovation professional know?

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ISSIP.org – What Should A Service Innovation Professional Know in 2015? Steve Kwan (SJSU), Yassi Moghaddam (ISSIP), Jim Spohrer (IBM) met on Friday August 14, 2015 at the SJSU office Bunker Hill Drive, Santa Clara to develop a draft ISSIP Self-Assessment for Service Innovation Professionals. This document is the output from that meeting. The motivating …

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B2B Startup Opportunities Abound!

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Smart service systems provide some great opportunities for B2B startups over the next decade – much as  e-commerce websites were hot in the 1990’s…. Here are the URLs that elaborate, for startup businesses to supply cognitive assistants to other businesses (B2B): https://service-science.info/archives/3721 https://service-science.info/archives/3603 Here is a short paragraph version describing some of IBM’s efforts: IBM …

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Societal Design Challenge

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Regarding a design challenge to redesign society, first read…. (1) Sic Itur Ad Astra – by Andrew J. Galambos (design of a society with no coercion – total freedom) http://www.amazon.com/Sic-Itur-Ad-Astra-Volition/dp/0880780045 https://en.wikipedia.org/wiki/Andrew_Joseph_Galambos (2) Unto This Last – by John Ruskin (Gandhi read this, and it triggered his new path) https://en.wikipedia.org/wiki/John_Ruskin https://archive.org/details/untothislast00rusk https://en.wikipedia.org/wiki/Unto_This_Last “Unto This Last had …

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