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Learners’ journeys in the cognitive era will be interesting…. Learners who know how to “ask good questions” and “rapidly rebuild from scratch” will make many contributions.. Evolving smart service systems that encourage these capabilities is a challenge for curriculum redesign and innovation for jobs.
At top universities today with Computer Science (CS)/Artificial Intelligence (AI) programs, roughly 1 in 10 CS PhD-candidate students are doing AI-related work (machine learning, robotics, natural language processing, etc.). So in the US, if there are about 50K CS graduate students in the US, about 5K are likely doing AI-related work. That is a lot …
*************************************************************************** IESS 2016 – The 7th International Conference on Exploring Service Science May 25-27, 2016, Bucharest, Romania www.iess16.cimr.pub.ro *************************************************************************** Dear Colleagues, It is our pleasure to invite you to participate in the 7th International Conference on Exploring Service Science – IESS 2016, organized by the University Politehnica of Bucharest and the Research Centre in Robotics …
These are some good publications options for ISSIPers… (a) HICSS paper – abstracts due June 15th – Haluk Demirkan co-chair (haluk@uw.edu) http://www.issip.org/cfp-hicss-49-smart-service-systems-analytics-cognition-and-innovation-minitrack/ (b) ISSIP BEP books – short 90 pages – Haluk Demirkan, co-collection editor (haluk@uw.edu) http://www.issip.org/tag/business-expert-press/ (c) Journal of Service Science – Paul Maglio, editor (pmaglio@ucmerced.edu) http://pubsonline.informs.org/journal/serv (d) Journal of Service Research – Mary …
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HBR June 2015 Enjoy reading! Beyond Automation by Thomas H. Davenport and Julia Kirby https://hbr.org/2015/06/beyond-automation The Great Decoupling: An Interview with Erik Brynjolfsson and Andrew McAfee https://hbr.org/2015/06/the-great-decoupling When Your Boss Wears Metal Pants by Walter Frick https://hbr.org/2015/06/when-your-boss-wears-metal-pants The Self-Tuning Enterprise by Martin Reeves, Ming Zeng, Amin Venjara https://hbr.org/2015/06/the-self-tuning-enterprise Doug Engelbart’s Augment Vision (and other 1940-1970 …
Continue reading ‘HBR June 2015 – The Rise of Cognitive Systems in the Enterprise’ »
*************************************************************************** IESS 2016 – The 7th International Conference on Exploring Service Science May 25-27, 2016, Bucharest, Romania www.iess16.cimr.pub.ro *************************************************************************** Dear Colleagues, It is our pleasure to invite you to participate in the 7th International Conference on Exploring Service Science – IESS 2016, organized by the University Politehnica of Bucharest and the Research Centre in Robotics …
Continue reading ‘Exploring Service Science – May 25-27, 2016, Bucharest, Romania’ »
Service Innovation Pointers This is an good place to get started: Service Innovation Triangle – https://www.youtube.com/watch?v=02_5TOEugvE 0. Tidd & Hull (UK) Tidd, J., & Hull, F. M. (2003). Service Innovation: Organizational responses to technological opportunities & market imperatives (Vol. 9). Imperial College Press. 1. Ian Miles (UK) Miles, I. (2005). Innovation in services. …
Four of us met recently do work on concept mapping at SJSU Business School Santa Clara campus. Prof. Steve Kwan (SJSU), Yassi Moghaddam (ISSIP), Jim Spohrer (IBM), and Fan Xiucheng (Fudan). We reviewed the BORO Method. We studied S-D Logic Foundational Propositions. We studied Service Science Foundational Concepts: Extract 28 phrases/candidate concepts from S-D Logic …
A colleague recently asked – what is service innovation? OECD and others have written a lot about service innovation from a largely economic perspective, contrasted with agricultural or manufacturing innovation. http://www.oecd.org/sti/inno/innovationinservicestheroleofrdandrdpoliciesinnoserv.htm The biggest challenge in defining service and service innovation are the dominant logics – which is usually based on economics and sectors of the …
Dear colleagues, ISSIP (International Society of Service Innovation Professionals, http://www.issip.org/) is creating a community of interest focused on service economic models, measures and impacts. The group will start with bi-monthly calls with guest speakers stimulating the conversation and helping to prioritize action and content creation. If you would like to participate contact: Doug Morse at djmorse01@comcast.net …