HBR June 2015 Enjoy reading! Beyond Automation by Thomas H. Davenport and Julia Kirby https://hbr.org/2015/06/beyond-automation The Great Decoupling: An Interview with Erik Brynjolfsson and Andrew McAfee https://hbr.org/2015/06/the-great-decoupling When Your Boss Wears Metal Pants by Walter Frick https://hbr.org/2015/06/when-your-boss-wears-metal-pants The Self-Tuning Enterprise by Martin Reeves, Ming Zeng, Amin Venjara https://hbr.org/2015/06/the-self-tuning-enterprise Doug Engelbart’s Augment Vision (and other 1940-1970 …

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*************************************************************************** IESS 2016 – The 7th International Conference on Exploring Service Science May 25-27, 2016, Bucharest, Romania www.iess16.cimr.pub.ro *************************************************************************** Dear Colleagues, It is our pleasure to invite you to participate in the 7th International Conference on Exploring Service Science – IESS 2016, organized by the University Politehnica of Bucharest and the Research Centre in Robotics …

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Service Innovation Pointers   This is an good place to get started: Service Innovation Triangle – https://www.youtube.com/watch?v=02_5TOEugvE   0. Tidd & Hull (UK) Tidd, J., & Hull, F. M. (2003). Service Innovation: Organizational responses to technological opportunities & market imperatives (Vol. 9). Imperial College Press. 1. Ian Miles (UK) Miles, I. (2005). Innovation in services. …

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Four of us met recently do work on concept mapping at SJSU Business School Santa Clara campus. Prof. Steve Kwan (SJSU), Yassi Moghaddam (ISSIP), Jim Spohrer (IBM), and Fan Xiucheng (Fudan). We reviewed the BORO Method. We studied S-D Logic Foundational Propositions. We studied Service Science Foundational Concepts: Extract 28 phrases/candidate concepts from S-D Logic …

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A colleague recently asked – what is service innovation? OECD and others have written a lot about service innovation from a largely economic perspective, contrasted with agricultural or manufacturing innovation. http://www.oecd.org/sti/inno/innovationinservicestheroleofrdandrdpoliciesinnoserv.htm The biggest challenge in defining service and service innovation are the dominant logics – which is usually based on economics and sectors of the …

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Dear colleagues, ISSIP (International Society of Service Innovation Professionals, http://www.issip.org/) is creating a community of interest focused on service economic models, measures and impacts. The group will start with bi-monthly calls with guest speakers stimulating the conversation and helping to prioritize action and content creation. If you would like to participate contact:  Doug Morse at djmorse01@comcast.net …

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As background on IBM’s broader interests and to summarize IBM’s Cognitive Systems Institute Group (CSIG): (1) over the next decade cognitive assistants will begin appearing for all occupations, job tasks, and in many languages (2) globally, this creates the potential for tens of thousands of startups to build and deploy these assistants, and improve them …

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CSIG = Cognitive Systems Institute Group Mission: cognitive assistants for all occupations in smart service systems. http://www.slideshare.net/spohrer/cognitive-20140912-v3 Join the CSIG LinkedIn discussions for more updates, pointers, and to see what others are doing https://www.linkedin.com/groups/Cognitive-Systems-Institute-6729452 Ask about teaching a course with Watson – Watson University Programs http://www.ibm.com/smarterplanet/us/en/ibmwatson/academic.html Try IBM Watson Services on Bluemix https://ace.ng.bluemix.net/#/solutions/solution=watson Try IBM …

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IBM established CSIG (Cognitive Systems Institute Group) to help faculty and students interested in learning more about the era of cognitive computing, and IBM’s platforms for teaching, research, and application development 0f cognitive components, systems, and applications. It is easy to get involved in CSIG: https://www.linkedin.com/groups/It-is-easy-get-involved-6729452.S.5955396461716844547   Also check out this website, for CSIG information …

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Does anyone know of any good online service blueprinting tools? Looking for something simple to capture basic service systems information, for example: For example: Name of Service System: _______________________   Roles:   ________________________________________ Props:  _________________________________________ Sequence:  _____________________________________ In artificial intelligence research, Schank and Abelson referred to this as Scripts: See script theory: http://www.instructionaldesign.org/theories/script-theory.html For example, this …

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