Blog entries originated by Spohrer
ReConCon is about re-imagining governance (or systems of rules). The Founding Fathers of the United States did it, and people have been fighting and dying to preserve and evolve those rules for over two hundred years. ReConstitutional Convention (ReConCon) is a Digital Age exploration of many of the same broader political themes. Jake Dunagan of …
Continue reading ‘ReConCon: Rule Innovation as Tech Innovation’ »
Service science is the study of value co-creation phenomena and the co-elevation of nested, networked service systems. Cities and communities are of course service systems. Here are some items, regarding improve-weakest-link and communities-mutual-learning, that may be of interest… Check this out, curators of open data about communities… http://www.datacatalogs.org http://www.datacatalogs.org/about Important role universities can play …
Continue reading ‘Cities and Communities: Value Co-Creation and Co-Elevation’ »
The Service Solution Design group atIBM’s Almaden Research Center has an immediate opening for an experienced and outstanding computer scientist with deep subject matter expertise in statistics, machine learning, data mining, business process management and text analysis areas of Computer Science and Operations Research. Experienced candidates with a Ph.D degree in Computer Science and a …
Continue reading ‘Job Posting: Service Solution Design (Silicon Valley California)’ »
Recently, I have been trying to learn more about the German/Swiss Apprenticeships Systems. There is much to learn. After receiving a pointer from Ralph Eichler, President of ETH Zurich (http://www.youtube.com/watch?v=GNo4CXakpJ8), I fortunately now have a guide Dr.Ursula Renold, Head of Division Comparative Education Systems, ETH Zurich, KOF Swiss Economic Institute. Here is what I have …
Some hints for university faculty collaborating with IBM. 1. For general information about IBM University Programs Please review… Overview Presentation: What’s UP at IBM? University Programs! http://www.slideshare.net/spohrer/ibm-up-external-20130514-v11 Contact: Jim Spohrer (spohrer@us.ibm.com) Director IBM University Programs http://www.service-science.info/archives/2233 2. To connect with an IBMers who shares your interests… Some interest areas… – Learning/Teaching/Courses – Discovery/Research/Publications – Engagement/Entrepreneurship/Service …
Call for Short Position Papers on “Big Data and Analytics Education Conference 2013” 1st Big Data and Analytics Education Conference, Las Vegas, Nov. 2-3, 2013 Big data and analytic capabilities are increasingly important to organizations worldwide. The explosion of information, or big data, provides greater potential to unlock insights for scientists and businesses and government …
Continue reading ‘CFP: Big Data and Analytics Education (Submit by June 30)’ »
IJITSA SPECIAL ISSUE IN: Engineering and Management of IT-based Service Systems: a Systems Approach http://www.igi-global.com/ijitsa ——————————————————————————————-————————————————————————- CONTEXT: The economic relevance of service systems (or service sector in general) in the modern worldwide economy is totally recognized. As Sheenan (2006) reports “business organizations focused on delivering help, utility, experience, information or other intellectual content … account …
Continue reading ‘CFP: IT-based Service Systems (Submit by June 30th)’ »
Dear Service Science Community members, If you tweet, please remember the following: (1) #ISSIP The hashtag #ISSIP causes tweets to appear on ISSIP (http://www.issip.org). @The_ISSIP is also monitored for service innovation news items for the ISSIP newsletter @ISSIP_MyT can be used to tweet to for professional development outcomes the build your T-shapeness. (2) #SSKEweb …
ISSIP = International Society of Service Innovation Professionals ISSIP is pronounced I-ZIP ISSIP’s mission is to promote service innovations for our interconnected world. ISSIP’s objectives are professional development, education, research, practice, and policy. Service is defined as the application of knowledge for mutual benefits (value co-creation) Service innovations scale the benefits of new knowledge globally and rapidly. …
This is a broad and interesting area… In addition to those below, what references do you suggest? Measuring customer experience is always a challenge. Even when outcomes are objective, customer experience is subjective and unique to each customer in context… 1. Call Center Feinberg, R. A., Kim, I. S., Hokama, L., …
Continue reading ‘Customer Experience for IT Service Delivery’ »