Blog entries originated by Spohrer
Jeff Saperstein and Hunter Hastings have taught a “Service Thinking” course at Hult International Business School. The course is based on their forthcoming book on Service Thinking. This short video provides an overview of service thinking’s 7 principles. The mentored student teams were challenged on using Service Thinking to understand IBM Social Business cases – both …
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Four top “mission elements” governing global universities: 1. Learning/Teaching – improving access and excellence (closing skill gaps) 2. Discovery/Research – improving productivity and living-lab (with their city and the world/glocal) 3. Engagement/Entrepreneurship – improving startups and regional economic development impact 4. Integration/Interdisciplinary – improving continuous improvement of holistic re-integrated general education More fully discussed …
For those who want to understand augmented intelligence, here are some nice introductory pointers: Sean Gourley TEDx Auckland http://www.youtube.com/watch?v=mKZCa_ejbfg&feature=youtu.be Erik Brynjolfsson TED Talk http://www.ted.com/talks/erik_brynjolfsson_the_key_to_growth_race_em_with_em_the_machines.html IWB on Kelly/Hamm Age of Cognitive Computing http://blog.irvingwb.com/blog/2013/07/the-dawn-of-a-new-era-in-computing.html Kelly/Hamm Age of Cognitive Computing http://cup.columbia.edu/static/cognitive Engelbart had the original vision http://www.invisiblerevolution.net/engelbart/full_62_paper_augm_hum_int.html (Doug just passed, a great visionary and friend: http://worrydream.com/Engelbart/) Clayton Christensen …
The First International Conference Of Serviceology ( ICServ2013 ) http://icserv2013.serviceology.org/ National institute of Advanced Industrial Science and Technology (AIST), Tokyo, Japan October 16-18, 2013 Important Dates: April 30 : Abstract submission deadline (Extended) May 13 : Full paper and Short paper submission deadline July 1: Notification of acceptance July 16 : Camera Ready paper …
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PICMET is coming up, and I am planning to give a talk… http://www.picmet.org/new/conferences/2013/ Talk Title: Students for a Smarter Planet The best way to predict the future is to inspire the next generation of students to build it better. The management of engineering and technology (MET) is a field that helps prepare student to …
We need better Ontologies for Service Systems and Service Innovations http://ontolog.cim3.net/cgi-bin/wiki.pl?OntologySummit2013_Communique Many colleagues send me nice progress on Ontologies for Service Systems and Service Innovations. Recently, I was asked the following questions: 1. What is an example of a technology platform that can be used to help identify service system innovations? For example, Kaggle.com (http://www.kaggle.com) …
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Subject: [SSH 2013] Submission deadline extended until July 10, 2013 Dear Colleague, This is to inform you that due to numerous requests from authors we have extended the deadline for paper submission for the 1st International Workshop on Service Science for e-Health (SSH 2013). We will be accepting papers until July 10, 2013. To submit …
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Service system innovations cannot change just one thing (systems thinking/design thinking). Changing technology changes people’s skills and interaction patterns. Changing people’s skills often impacts rules, rights, and responsibilities. Changing rules, rights, and responsibilities often impacts customer and provider expectations and experiences. One of the most fundamental laws of Economics and Service Science is Ricardo’s …
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I was recently asked the following questions: – What is ISSIP? – What is a service platform? – What is service science? – What is a T-shaped professional? – How is this related to your work at IBM with universities? – What are the important future trends you see? Here are my initial answers: …
Recently I was asked the following questions: -How does IBM define service and SSME? -Some consider SSME as applied research. What are the basic research needs of SSME? -Service sector counts for about 70% of U.S. GDP. Do you think we have sufficient R&D investment in this area either by Federal government or industry? -Is …