The Service Solution Design group atIBM’s Almaden Research Center has an immediate opening for an experienced and outstanding computer scientist with deep subject matter expertise in statistics, machine learning, data mining, business process management and text analysis areas of Computer Science and Operations Research.

Experienced candidates with a Ph.D degree in Computer Science and a strong interest in discovery of business and societal insights from the Big Data of complex service systems are invited to apply.

Based in Silicon Valley California, the Service Research group at IBM’s Almaden Research Center conducts research leading to the development of improved solution offerings for customers as well as analytical tools to study, manage, engineer, and design complex service systems.

Research challenges we investigate include: What are the characteristics of an effective service solution? How to measure the quality of a service solution being proposed? How and what can be learned from prior service engagements to improve the quality of future service solutions? What are the root causes for inefficiencies in a service solution lifecycle management? How to identify similar service solutions? Which service solution sets are candidates for ‘service products’? Etc.

We apply, advance, and publish research in the areas of statistical analysis, text analysis, business process management, case management, social business process management to address the above stated research questions.

We strive to stay at the cutting edge of framing problems and defining solutions in the emerging area of Service Science.

Our team members have won best paper awards from prestigious conferences and journals such as INFORMS and Decision Sciences Journal in the past. We are looking to add an outstanding researcher to the team to investigate the above exciting problems.

Computer Science PhD required, Masters degree or courses in SSME a plus.

Interested candidates may send their resumes to Rama Akkiraju at: akkiraju@us.ibm.com