Most careers in the era of cognitive systems have not been invented yet

Jean Paul Jacob (IBM Research Emeritus) alerted me to this NYT article “Automation Alone Isn’t Killing Jobs” … The author of the NYT article, Tyler Cowen, notes: “Many other examples of automatable jobs are discussed in “The Second Machine Age,” a book by Erik Brynjolfsson and Andrew McAfee, and in my own book, “Average Is …

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Recipes and Smart Service Systems with Cogs

How can a food truck become an example of a smart service system, known for creative new recipes? Before explaining, consider recipes just a bit… Recipes are new combinations and configurations of existing ingredients.  Some recipes are appealing, and stick around. In his book “The Coming Prosperity: How Entrepreneurs Are Transforming The Global Economy” Phil …

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Cogs, Cognitive Systems, and Service Systems

“Cogs” can be thought of as a new species of intelligent agents (“smart machines“) that can learn and communicate with us, and know a person and a person’s history very well.  For example, already doctors are starting to recommend healthcare apps to patience, and perhaps soon they will prescribe apps, and insurers will pay.  However, …

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Social Physics: Selected Quotes

Pentland, A. (2014). Social Physics: How Good Ideas Spread-The Lessons from a New Science. Penguin. “Most people think in relatively static terms…. I think in terms of social physics: growth processes within networks” p. ix “…research program to develop a rigorous intellectual framework that extends current individual-centric economic and policy thinking by including social interactions. …

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CFP: HICSS 48 Track “Decision Analytics, Mobile Services & Service Science”

Dear Colleagues, Hello! I am serving as a co-chair of the “Decision Analytics, Mobile Services and Service Science” track of the upcoming 48th Hawaii International Conference on System Sciences (HICSS) (http://www.hicss.hawaii.edu/hicss_48/apahome48.htm). My co-chair, Christer Carlsson, and I are writing to internationally renowned scholars such as you with expertise in various areas of analytics, mobile systems …

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Cognitive Systems Institute

The Cognitive Systems Institute is being established to explore answers to two questions with both technology and pubic policy dimensions: How can cognitive systems be used to improve the productivity and creativity of: (1) individual researchers and their teams? (2) research universities and their regions? More specifically, the Cognitive Systems Institute works with cognitive systems …

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Cognitive Systems: Science, Management, Engineering, Design & Arts, Public Policy

POV – Cognitive Systems: Science, Management, Engineering, Design & Arts, Public Policy The fields of Artificial Intelligence and Cognitive Science are arguably two of the newer academic disciplines, barely older than Computer Science which is still a few decades short of its centennial. As academics and practitioners of these young fields convene several themes will …

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Improving Improvement in Education

Lately, I have been thinking about the dynamics of a truly smart education system in the age of cognitive systems and social networks, trying to formulate what a “Moore’s Law For Education” might be like. So I was delighted when I received an email from my colleague Bill Daul, about a keynote speech by Prof. Louis …

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Call For Papers – ISES Global Conference on Service Excellence 2014

From: Institute of Service Excellence <ise@smu.edu.sg> Date: Mon, Jan 27, 2014 at 7:03 PM Subject: Call For Papers – ISES Global Conference on Service Excellence 2014 To: stephen.kwan@sjsu.edu   Dear Prof Kwan,   Greetings and happy new year from the Institute of Service Excellence at Singapore Management University (ISES)!   Later this year, we will …

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Some trends and future scenarios

A.      What are the most important competence areas or science fields at the moment ? In the future ? Since innovation happens at the boundaries, and they are all important, it is important to look for sciences that are “well spaced” and fundamental, as well as integrative. Service science is integrative so is important. Physics, …

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