“Cogs” can be thought of as a new species of intelligent agents (“smart machines“) that can learn and communicate with us, and know a person and a person’s history very well. For example, already doctors are starting to recommend healthcare apps to patience, and perhaps soon they will prescribe apps, and insurers will pay. However, …
Continue reading ‘Cogs, Cognitive Systems, and Service Systems’ »
Pentland, A. (2014). Social Physics: How Good Ideas Spread-The Lessons from a New Science. Penguin. “Most people think in relatively static terms…. I think in terms of social physics: growth processes within networks” p. ix “…research program to develop a rigorous intellectual framework that extends current individual-centric economic and policy thinking by including social interactions. …
Dear Colleagues, Hello! I am serving as a co-chair of the “Decision Analytics, Mobile Services and Service Science” track of the upcoming 48th Hawaii International Conference on System Sciences (HICSS) (http://www.hicss.hawaii.edu/hicss_48/apahome48.htm). My co-chair, Christer Carlsson, and I are writing to internationally renowned scholars such as you with expertise in various areas of analytics, mobile systems …
Continue reading ‘CFP: HICSS 48 Track “Decision Analytics, Mobile Services & Service Science”’ »
The Cognitive Systems Institute is being established to explore answers to two questions with both technology and pubic policy dimensions: How can cognitive systems be used to improve the productivity and creativity of: (1) individual researchers and their teams? (2) research universities and their regions? More specifically, the Cognitive Systems Institute works with cognitive systems …
POV – Cognitive Systems: Science, Management, Engineering, Design & Arts, Public Policy The fields of Artificial Intelligence and Cognitive Science are arguably two of the newer academic disciplines, barely older than Computer Science which is still a few decades short of its centennial. As academics and practitioners of these young fields convene several themes will …
Lately, I have been thinking about the dynamics of a truly smart education system in the age of cognitive systems and social networks, trying to formulate what a “Moore’s Law For Education” might be like. So I was delighted when I received an email from my colleague Bill Daul, about a keynote speech by Prof. Louis …
From: Institute of Service Excellence <ise@smu.edu.sg> Date: Mon, Jan 27, 2014 at 7:03 PM Subject: Call For Papers – ISES Global Conference on Service Excellence 2014 To: stephen.kwan@sjsu.edu Dear Prof Kwan, Greetings and happy new year from the Institute of Service Excellence at Singapore Management University (ISES)! Later this year, we will …
Continue reading ‘Call For Papers – ISES Global Conference on Service Excellence 2014’ »
A. What are the most important competence areas or science fields at the moment ? In the future ? Since innovation happens at the boundaries, and they are all important, it is important to look for sciences that are “well spaced” and fundamental, as well as integrative. Service science is integrative so is important. Physics, …
Regarding trends and ongoing ISSIP discussions on sourcing and re-shoring… manufacturing is becoming a local recycling service and call-centers are becoming self-service cognitive systems learning from crowd-sourcing…. (1)ISSIP COI (Community of Interest) on Next Gen Manufacturing: A weekly 30 min informal call series (community of interest) on the topic of next-generation manufacturing, many topics will …
The gist of service system continuous improvement is very simple, and inspired by the work of two friends and colleagues: Doug Engelbart (father of augmentation theory – who passed away July 2013) and James March (father of organization theory – Emeritus at Stanford). Thanks to March and Engelbart, most everyone already understands the factors that …