Archive of posts filed under the Blogs category.

SERVSIG 2016 – “exciting, remarkable, dynamic new times”

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This just came into my mail from Martin Wetzels:   “Dear colleagues,   Service researchers worldwide are experiencing exciting, remarkable and dynamic new times. The advent of digital technology allows the design of new services and changes the competitive environment rapidly. Mobile and location-based services are increasingly realizing their promise. Service organizations are evolving into …

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CFP: IT-Enabled Business Innovation @ IEEE IT Professional – September 1, 2014

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http://www.computer.org/portal/web/computingnow/itcfp2 IT-Enabled Business Innovation Submission deadline: 1 Sept. 2014 Publication: March/April 2015 IT is a key enabler of business innovation. The impact on businesses in every industry has never been greater. IT is a key source of innovations that drive growth. Indeed, it’s rare to find a product or service that’s not touched by, or …

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Cognitive Systems Institute

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The Cognitive Systems Institute, which is a new set of IBM university programs in conjunction with IBM Research and the Watson Business Unit,  will focus faculty collaborators on building and evaluating cognitive assistants for every profession.   Artificial cognitive systems, or cognitive systems for short,  exhibit capabilities and/or perform tasks deemed intelligent by natural cognitive …

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Time to re-read “As We May Think” and “Augmenting Human Intellect”

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It is time to re-read  Vannevar Bush’s “As We May Think” and Douglas Engelbart’s “Augmenting Human Intellect.” Bush (1945) wrote: There is a growing mountain of research. But there is increased evidence that we are being bogged down today as specialization extends. The investigator is staggered by the findings and conclusions of thousands of other …

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Competing for Collaborators

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Competing for collaborators is the new normal in a highly interconnected, innovation-driven global economy. Especially, when it comes to winning the hearts and minds of faculty and students to build startups on industry platforms. Platforms (sometimes referred to as solution stacks, or HW/SW stacks) include Apple iPhone and Google Android.    IBM has platforms as well …

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Most careers in the era of cognitive systems have not been invented yet

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Jean Paul Jacob (IBM Research Emeritus) alerted me to this NYT article “Automation Alone Isn’t Killing Jobs” … The author of the NYT article, Tyler Cowen, notes: “Many other examples of automatable jobs are discussed in “The Second Machine Age,” a book by Erik Brynjolfsson and Andrew McAfee, and in my own book, “Average Is …

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Recipes and Smart Service Systems with Cogs

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How can a food truck become an example of a smart service system, known for creative new recipes? Before explaining, consider recipes just a bit… Recipes are new combinations and configurations of existing ingredients.  Some recipes are appealing, and stick around. In his book “The Coming Prosperity: How Entrepreneurs Are Transforming The Global Economy” Phil …

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Cogs, Cognitive Systems, and Service Systems

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“Cogs” can be thought of as a new species of intelligent agents (“smart machines“) that can learn and communicate with us, and know a person and a person’s history very well.  For example, already doctors are starting to recommend healthcare apps to patience, and perhaps soon they will prescribe apps, and insurers will pay.  However, …

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Social Physics: Selected Quotes

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Pentland, A. (2014). Social Physics: How Good Ideas Spread-The Lessons from a New Science. Penguin. “Most people think in relatively static terms…. I think in terms of social physics: growth processes within networks” p. ix “…research program to develop a rigorous intellectual framework that extends current individual-centric economic and policy thinking by including social interactions. …

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CFP: HICSS 48 Track “Decision Analytics, Mobile Services & Service Science”

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Dear Colleagues, Hello! I am serving as a co-chair of the “Decision Analytics, Mobile Services and Service Science” track of the upcoming 48th Hawaii International Conference on System Sciences (HICSS) (http://www.hicss.hawaii.edu/hicss_48/apahome48.htm). My co-chair, Christer Carlsson, and I are writing to internationally renowned scholars such as you with expertise in various areas of analytics, mobile systems …

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