Call for Paper: PACIS 2010, Taipei, Taiwan The 14th Pacific Asia Conference on Information Systems PACIS 2010 (http://www.pacis2010.org/) will be held in Taipei, Taiwan on July 9-12, 2010 with the theme “Service Science in Information Systems Research.” Submission deadline: Mar 8th, 2010
Table of Contents Chapter 18 “Collaborative Innovation and Service Systems” by Nicholas Donofrio, Calline Sanchez, and Jim Spohrer “This collection of essays provides compelling arguments for the need of an engineering education that prepares engineers for the problems of the 21st century. Following the National Academy’s report on the Engineer of 2020, this book brings …
My new year’s resolution was to start blogging regularly again. So here goes. First, thanks to Wendy Murphy of IBM for setting this open forum up for us to exchange information about Service Science. Second, welcome to the decade of “smarter service systems” or the “decade of smart” for short. If you want to read more …
Continue reading ‘Welcome to 2010: The Decade of Smarter Service Systems!’ »
Order by Feb. 1, 2010 and receive a 20% off list price on any books in the SSRI series. Discount CODE: E30461 – you must use this code to receive the 20% discount Handbook of Service Science, Maglio, Paul P.; Kieliszewski, Cheryl A.; Spohrer, James C. (Eds.) 750 pages, ISBN: 978-1-4419-1627-3, $159.00 20% discount: $127.20 …
If a group agreed on standards for a Master’s program or undergraduate certificate — would you recommend including the stringent standards for facilities and faculty (as in ABET standards) OR Might it be a good idea to first require an existing accreditation (such as ABET) as a pre-requisite and focus specifically on the service science …
If standards are created for an SSME Master’s program and/or an undergraduate certificate; who should administer the accreditation? Should there be accreditation? Why or why not? What organization might you recommend? Example: ABET?
See my previous BLOG at this link
Cross, R., Parker, A., (2004) The Hidden Power of Social Networks, Boston, MA: Harvard Business School Press. Davis, Mark M. and Janelle Heineke (2005) Operations Management: Integrating Manufacturing and Services. Fifth Edition. McGraw-Hill Irwin. Boston, MA. Fitzsimmons & Fitzsimmons (2003) Service Management http://highered.mcgraw-hill.com/sites/0072823739/information_center_view0/; New York, NY: McGraw-Hill. Hefley and Murphy. (Eds) (2008) Service Science, Management …
Continue reading ‘Some favorite Service Science Books; what are yours?’ »
I have to be honest right up front and say that this blog was triggered by a terrible customer experience with Overstock.com. While I have every right to rant and rave and be one of “those” customers, I thought that I might channel the rage into something more positive. At least more positive for us …
Continue reading ‘Customer Care or Customer Culture? – Service Value Network’ »
For those that regularly follow my Blog you know that I am a huge advocate of education for service professionals. In fact, my involvement and ongoing interest in service science ( SSME ) has been to increase research and education around the services industry. Let’s face it;