Innovation Investment Journal names Service Design and Delivery one of the top 20 books for innovators!

This is one of the Springer Series on Service Science books.  Congratulations to Mairi, Glenn and Jannis! http://www.iijiij.com/2011/04/09/the-iij-top-20-upcoming-design-books-for-innovators-08384 Here;’s a link to the book http://www.amazon.co.uk/Service-Design-Delivery-Science-Innovations/dp/1441983201/ref=sr_1_18?s=books&ie=UTF8&qid=1302290048&sr=1-18

CFP for Management and Service Science next August in Shanghai

Call for Papers for MASS 2012 The 6th International Conference on Management and Service Science(MASS 2012) Aug.10-12, 2012    Shanghai, China http://www.massconf.org/2012/ Sponsored and Organized by: IEEE Wuhan Section/ Wuhan University/ Renmin University of China/ Northeastern University/ Xidian University/Engineering Information Institute ———————————————————————————————-

California Dreamin’ – then submit an abstract!

Are you going to San Francisco/Silicon Valley in July 2012? Then submit abstracts now! Two great opportunities for service scientists, managers, engineers, designers, and more! Please submit abstracts now, before time runs out,  to these two back-to-back conferences! Human-Side of Service Engineering (HSSE) HSSE-2012 Conferences, July 21-25th, San Francisco, CA (Hilton) Abstract submission (preferred) deadline: …

Continue reading ‘California Dreamin’ – then submit an abstract!’ »

Is Education & Technology at a Tipping Point?

Silicon Valley Forum event.  Twenty years ago most people (faculty, students, parents) had no access to the internet or web-enabled mobile phones.  Today many more do, and adoption rates in emerging markets such as India and China are accelerating fastest.   Ubiquitous access has important implications for “the business” of education, both short-term and long-term…  For …

Continue reading ‘Is Education & Technology at a Tipping Point?’ »