QUIS13 The 13th International Research Symposium on Service Excellence in Management June 10 -13, 2013 Karlstad, Sweden HOSTED BY CTF, Service Research Center, Karlstad University, Sweden IN CONJUNCTION WITH Center for Services Leadership, W. P. Carey School of Business, Arizona State University, USA Warwick Business School, University of Warwick, UK Center for Hospitality Research, School …
Welcome to Jim Spohrer’s blog site (updated July 2026) for service science in the AI era, which includes the study of responsible entities learning to invest wisely in becoming “better” future versions of themselves to give-get-grow win-win service. Jim’s Signature below (help improve JimTwin by asking it questions) — Jim Spohrer, PhD Board of Directors, …
Call for Chapters, Book on: “Engineering and Management of IT-based Service Systems: An Intelligent Decision-Making Support Systems Approach” Deadline Extended!!! Book series: “Intelligent Systems Reference Library” Springer-Verlag, London Ltd http://www.springer.com/series/8578 BOOK’S RATIONALE: A service economy has been recognized as the dominant paradigm in present times (Chesbrough and Spohrer 2006). Such a service-oriented worldview demands new …
Continue reading ‘Call For Chapters: IT-Based Service Systems (Dec. 15th)’ »
Excellence in service doesn’t come easy and its importance continues to rise in an ever more competitive environment as seen in Aberdeen’s recent State of Service research where nearly 80% of respondents had a service leader in place with P&L responsibility for service (as compared to only 61% at the end of 2010). As service …
Continue reading ‘Aberdeen: Excellence in Service Doesn’t Come Easy…’ »
100 Harvard Business Review (HBR) articles relevant to the emerging service science literature Three Questions: – What are your top three favorites from the list below? – What, if any (HBR articles missing from this list) should be added for their practical insights to service innovation professionals? – What publications (besides HBR) would have many …
Continue reading ‘Sampling of HBR Articles Cited in the Service Science Literature’ »
eSCM-CL Model Course http://www.itsqc.org/training/courses/escm-cl.html eSCM-SP and eSCM-CL Model Courses Available The eSourcing Capability Model for Client Organizations (eSCM-CL) Course will be taught by the ITSqc Directors, in Pittsburgh PA USA, September 12 – 14. The course description is here. Registration information is here. The eSourcing Capability Model for Service Providers (eSCM-SP) Course will be taught …
Continue reading ‘ITSqc: eSourcing Capability Model Courses’ »
The submission deadline is October 29, 2012. Authors of selected papers will be invited to submit extended article versions to one of the IARIA Journals: http://www.iariajournals.org ================= ============== INTENSIVE 2013 | Call for Papers =============== CALL FOR PAPERS, TUTORIALS, PANELS INTENSIVE 2013, The Fifth International Conference on Resource Intensive Applications and Services March 24 – …
A New Engineering-Challenge Discipline: Rapidly Rebuilding Societal Infrastructure “Civilization advances by extending the number of important operations which we can perform without thinking of them.” Alfred North Whitehead, English mathematician How quickly can an individual engineering student or team of students rebuild from scratch the advanced technology infrastructure of society? From raw materials to simple …
Service Systems Analytics Dianne Fodell (twitter @difodell) is helping to link thinking about analytics and service systems. She sent me these pointers: A Faculty Consortium for sharing course materials, data sets and best practices (please encourage faculty to join): http://www.AnalyticsConnection.org The Academic Initiative BAO Portal (this is primary external site for faculty): https://www.ibm.com/developerworks/university/bao/index.html Analytic Zone …
Please take the following survey (about five minutes): https://webnet.oecd.org/Survey/Survey.aspx?s=9e39dcb15b1b40319d9e3e1bb1bb7fb6 The OECD Working Party on Innovation and Technology Policy (TIP) has launched a project on R&D and innovation in services, which is intended to provide evidence on recent service innovation trends, improve the measurement of service-based activity across sectors, and increase understanding of the role of …
Continue reading ‘Service Innovation Policy – OECD Survey and Workshop’ »