New Report by Robert Lusch and Christopher Wu “A service view of the university ecosystem recognizes the relational nature of exchange between students, faculty, staff, higher education institutions, government, and other related actors.” “Policymakers are currently wrestling with fundamental but complex questions about the future of higher education, including how to hold colleges responsible for …

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Global Services Summit The 2012 Global Services Summit: The New Agenda will be held on Wednesday, September 19, 2012 at the Grand Hyatt Washington in Washington, DC. The event will include a series of panel discussions and breakout sessions on topics including: The New Agenda for Services Liberalization Services Investment Liberalization: Avenues for Progress Defining …

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From The Editor-in-chief “M Dorgham” <m.dorgham@inderscience.com>   Please let me also know if any of your colleagues, would be interested to be a Guest Editor for a special issue of I J OF SERVICES TECHNOLOGY AND MANAGEMENT , www.inderscience.com/ijstm and/or I J OF INTERNET SERVICES AND MANUFACTURING, www.inderscience.com/ijism and/or I J OF BUSINESS PERFORMANCE MANAGEMENT , …

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Dear Service Science colleagues: Please make sure to encourage your PhD students to submit their work to the Service Science Section’s 2012 Best Student Paper Competition. The submission deadline is August 17, 2012. The attached PDF file contains the rules and submission information for the competition. Any questions about this competition can be directed to …

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Fundamental change is beginning to ripple through universities worldwide…  students and faculty are beginning to vote with their feet and their attention. For example, online …. Paul LeBlanc, the President of Southern New Hampshire University is a colleague of mine – and his university was recently honored by Fast Company in their top 50 list: …

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QUIS13 The 13th International Research Symposium on Service Excellence in Management June 10 -13, 2013 Karlstad, Sweden HOSTED BY CTF, Service Research Center, Karlstad University, Sweden IN CONJUNCTION WITH Center for Services Leadership, W. P. Carey School of Business, Arizona State University, USA Warwick Business School, University of Warwick, UK Center for Hospitality Research, School …

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Welcome to Jim Spohrer’s blog site (updated August 2024) for service in the AI era information, which studies responsible entities learning to invest to become “better” future versions of themselves. Jim’s Bio  (72 words): Jim Spohrer is a retired industry executive (IBM, Apple) based in the Bay Area California. He serves on the Board of …

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Call for Chapters, Book on: “Engineering and Management of IT-based Service Systems: An Intelligent Decision-Making Support Systems Approach” Deadline Extended!!! Book series: “Intelligent Systems Reference Library” Springer-Verlag, London Ltd http://www.springer.com/series/8578 BOOK’S RATIONALE: A service economy has been recognized as the dominant paradigm in present times (Chesbrough and Spohrer 2006). Such a service-oriented worldview demands new …

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Excellence in service doesn’t come easy and its importance continues to rise in an ever more competitive environment as seen in Aberdeen’s recent State of Service research where nearly 80% of respondents had a service leader in place with P&L responsibility for service (as compared to only 61% at the end of 2010). As service …

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100 Harvard Business Review (HBR) articles relevant to the emerging service science literature Three Questions: – What are your top three favorites  from the list below? – What, if any (HBR articles missing from this list) should be added for their practical insights to service innovation professionals? – What publications (besides HBR) would have many …

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