Some important papers in the history of AI since 2017 2017 Vaswani et al (2017) Attention Is All You Need URL: https://arxiv.org/abs/1706.03762v5 Why important – transformer architecture (working memory) 1. demo of neural net attention heads (like short-term or working memory (WM)) 2. simplified task – predicting the next item in the sequence from past …
“Upskilling” is the idea of a person gaining new skills for the purpose of giving and getting service better. Service is the application of resources (e.g., knowledge) for the benefit of another. Businesses help their employees upskill to improve their offerings to customers. Universities help students upskill to become better future citizens and employees. Even …
A lot of people are asking me for my opinion of ChatGPT these days. Here is what I am telling them: (1) What I think – I enjoy using it I am really enjoying using it – even though it is imperfect – it is a useful cognitive tool that makes a lot of mistakes, …
We get the future we invest in The above title is the important message of a new book Service in the AI Era by Spohrer, Maglio, Vargo, and Warg. The last two sections of this blog post summarize some of the argument. Register for this free NAE event to get a free digital copy of …
ISSIP Ambassador Updates Antonio Padovan (ISM) shared event International Conference on Industry 4.0 and Smart Manufacturing (ISM 2021) starting next week, interested ISSIP community members can participate virtually. Feel free to give a look at the conference full program and the guidelines to participate free of charge as Online Observers. ISSIP annually recognizes best paper awards …
Reminder “The Duke” is now Thursday nights 5-5:30pm PT in person or online (switched from Fridays to Thursdays for now). Today’s topic Stellar (payment network) *, and Blockchain as a foundational technology (Iansitti & Lakhani 2017, IWB Blog 2021). * “Ukraine’s governing body passed a law concerning payment services that mentions the future CBDC as …
Humankind: A Hopeful History By Rutger Bregman, Dutch historian Bregman’s Humankind is the best book that I (Jim Spohrer) have read so far in 2021. If you want to be challenged to re-think people, this is THE book. It is a New York Times bestseller. If you have read Harari’s “Sapiens”, then Bregman’s “Humankind” is …
While it is great to be 65 years old and ready to retire, I will certainly miss many IBM colleagues. So this post is to just share a few of many great memories, and lessons learned along the way: 1998 My first visit to IBM Research – Almaden was as an Apple DEST (Distinguished Engineer …
I was recently asked about what I thought some of the top readings for service design are – here are my picks: From: https://service-science.info/archives/2210 Shostack, Lynn (1984), “Designing Services that Deliver,” Harvard Business Review, 62 (January-February), 133-39. Normann, Richard and Rafael Ramirez (1993). “From Value Chain to Value Constellation: Designing Interactive Strategy,” Harvard Business Review, …
interesting read for ISSIP SIG and COI leaders found by Butch Casanova, ISSIP Texas NYTimes.com: How Amazon’s Long Game Yielded a Retail Juggernaut from article… Of course, many other retailers could build services like Prime; in fact, many are. But it could take them years to catch up. “The thing about retail is, the consumer …
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