Welcome to Jim Spohrer’s blog site (updated July 2026) for service science in the AI era, which includes the study of responsible entities learning to invest wisely in becoming “better” future versions of themselves to give-get-grow win-win service. Jim’s Signature below (help improve JimTwin by asking it questions) — Jim Spohrer, PhD Board of Directors, …
The International Association for Management of Technology (IAMOT) will host its 22nd Annual conference, IAMOT 2013 in Porto Alegre, Brazil on April 14-18, 2013. This year’s conference theme is “Science, Technology and Innovation in the Emerging Market Economies.” IAMOT 2013 is expected to attract between 400 and 500 delegates worldwide, in addition to local participants, …
Continue reading ‘Conference: IAMOT 2013 in Porto Alegre, Brazil on April 14-18, 2013’ »
Call for Chapters, Book on: “Engineering and Management of IT-based Service Systems: An Intelligent Decision-Making Support Systems Approach” Deadline Extended!!! Book series: “Intelligent Systems Reference Library” Springer-Verlag, London Ltd http://www.springer.com/series/8578 BOOK’S RATIONALE: A service economy has been recognized as the dominant paradigm in present times (Chesbrough and Spohrer 2006). Such a service-oriented worldview demands new …
Continue reading ‘Call For Chapters: IT-Based Service Systems (Dec. 15th)’ »
Excellence in service doesn’t come easy and its importance continues to rise in an ever more competitive environment as seen in Aberdeen’s recent State of Service research where nearly 80% of respondents had a service leader in place with P&L responsibility for service (as compared to only 61% at the end of 2010). As service …
Continue reading ‘Aberdeen: Excellence in Service Doesn’t Come Easy…’ »
100 Harvard Business Review (HBR) articles relevant to the emerging service science literature Three Questions: – What are your top three favorites from the list below? – What, if any (HBR articles missing from this list) should be added for their practical insights to service innovation professionals? – What publications (besides HBR) would have many …
Continue reading ‘Sampling of HBR Articles Cited in the Service Science Literature’ »
eSCM-CL Model Course http://www.itsqc.org/training/courses/escm-cl.html eSCM-SP and eSCM-CL Model Courses Available The eSourcing Capability Model for Client Organizations (eSCM-CL) Course will be taught by the ITSqc Directors, in Pittsburgh PA USA, September 12 – 14. The course description is here. Registration information is here. The eSourcing Capability Model for Service Providers (eSCM-SP) Course will be taught …
Continue reading ‘ITSqc: eSourcing Capability Model Courses’ »
The submission deadline is October 29, 2012. Authors of selected papers will be invited to submit extended article versions to one of the IARIA Journals: http://www.iariajournals.org ================= ============== INTENSIVE 2013 | Call for Papers =============== CALL FOR PAPERS, TUTORIALS, PANELS INTENSIVE 2013, The Fifth International Conference on Resource Intensive Applications and Services March 24 – …
Frontiers in Service July 4-7, 2013, Taipei, Taiwan http://www.im.ntu.edu.tw/frontiers2013 Conference Co-Chairs: Ming-Hui Huang, A. Parasuraman, and Katherine N. Lemon The 22nd annual Frontiers in Service Conference will be July 4-7, 2013 in Taipei, Taiwan, hosted by the College of Management at the National Taiwan University. The 2013 Frontiers in Service Conference, sponsored by INFORMS, …
Continue reading ‘CFP: Frontiers in Service Conference Taiwan July 4-7 2013’ »
The human ecology is made up of nested, networked service systems (Spohrer, Piciocchi, Bassano 2012). The evolution of service systems can be viewed as a special case of meaning-creation in sociotechnical systems evolution (Spohrer & Maglio 2008); specifically… “IV. Research Agenda A central problem in service science is likely to be related to understanding service …
Continue reading ‘Human Ecology and Service System Evolution’ »
With over 500 service science related programs worldwide, there is a lot of evolving of best practices going on year over year, and there are some common failure patterns that have emerged as well… (1) Students: Students may not recognize the program, and so enrollments are too low. Service systems design and entrepreneurship in the …
Continue reading ‘Evolving better service science programs, and overcoming failure patterns’ »