The Handbook of Service Innovation (Springer) Renu Agarwal requests chapter proposal (deadline Oct 15, 2012) submit via via email: renu.agarwal@uts.edu.au. You are invited to contribute a chapter to an edited volume: The Handbook of Service Innovation, which will be published by Springer-Verlag in January 2014. The book seeks to have a collection …
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As simulation capabilities improve…. For example, this simulation of “Alaskan Way Viaduct – Earthquake Simulation” http://www.youtube.com/watch?v=hos_uIKwC-c And as consensus grows on the grand challenges of social science http://www.nature.com/news/2011/110202/full/470018a.html It may be time to rethink how simulations can play a role in service design at multiple scales: http://jsr.sagepub.com/content/8/2/149.short Cocreating Customer Value Through Hyperreality in the …
A wonderful note from Stefan Holmlid on Service Design… A lot of energy, time and soul has been put into developing and performing research in the service design community the last academic year; it’s a great achievement you have all been driving and contributing to (and other with you that I forgot to add to …
New Report by Robert Lusch and Christopher Wu “A service view of the university ecosystem recognizes the relational nature of exchange between students, faculty, staff, higher education institutions, government, and other related actors.” “Policymakers are currently wrestling with fundamental but complex questions about the future of higher education, including how to hold colleges responsible for …
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Global Services Summit The 2012 Global Services Summit: The New Agenda will be held on Wednesday, September 19, 2012 at the Grand Hyatt Washington in Washington, DC. The event will include a series of panel discussions and breakout sessions on topics including: The New Agenda for Services Liberalization Services Investment Liberalization: Avenues for Progress Defining …
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From The Editor-in-chief “M Dorgham” <m.dorgham@inderscience.com> Please let me also know if any of your colleagues, would be interested to be a Guest Editor for a special issue of I J OF SERVICES TECHNOLOGY AND MANAGEMENT , www.inderscience.com/ijstm and/or I J OF INTERNET SERVICES AND MANUFACTURING, www.inderscience.com/ijism and/or I J OF BUSINESS PERFORMANCE MANAGEMENT , …
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Dear Service Science colleagues: Please make sure to encourage your PhD students to submit their work to the Service Science Section’s 2012 Best Student Paper Competition. The submission deadline is August 17, 2012. The attached PDF file contains the rules and submission information for the competition. Any questions about this competition can be directed to …
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Fundamental change is beginning to ripple through universities worldwide… students and faculty are beginning to vote with their feet and their attention. For example, online …. Paul LeBlanc, the President of Southern New Hampshire University is a colleague of mine – and his university was recently honored by Fast Company in their top 50 list: …
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QUIS13 The 13th International Research Symposium on Service Excellence in Management June 10 -13, 2013 Karlstad, Sweden HOSTED BY CTF, Service Research Center, Karlstad University, Sweden IN CONJUNCTION WITH Center for Services Leadership, W. P. Carey School of Business, Arizona State University, USA Warwick Business School, University of Warwick, UK Center for Hospitality Research, School …
Taming Information Technology: Lessons from Studies of System Administrators Eser Kandogan, Paul P. Maglio, Eben M. Haber, John Bailey http://www.amazon.com/Taming-Information-Technology-Administrators-Interaction/dp/0195374126 Information technology is the foundation of modern life. When talking on the phone, using the Web, or getting money from an ATM, we rely on computers, networks, and databases – systems of information technologies. What …