Service Science Executive Education
For service science executive education, a case-study “crash course” approach is recommended: Week 1: The Basics: Case Studies & Library Day 1: IBM Case Study (B2B) Day 2: Rolls-Royce Case Study (B2B) Day 3: Five Short Case Studies (B2C) Day 4: Survey More: Building Your Executive Education Library for Service Science Day 5: Reflection: …