The 4th Annual Service Innovation & Design seminar, 4 May 2011, in Espoo, Finland Key Speakers: Prof. Irene Ng, Prof. Christian Grönroos, Dr. Heli Arantola, Hugo Raaijmakers (Philips), Stephen Marlowe (Rolls Royce), Tiia Sammallahti (GSP Group). Interesting cases and workshops.
“Product‐Service System Engineering: From Theory to Industrial Applications” http://www.elsevierscitech.com/dronsite/COMIND-CfP-SergioCavalieri-Jan2011.pdf Goal of the issue is to provide strategic frameworks, conceptual and analytical models and case studies that focus on the systematic development, design and implementation of Product-Service Systems. Submissions to this Special Issue must represent original material that have been neither submitted to, nor published in, any other journal. IMPORTANT DATES Extended abstract (2 pages): March 15th 2011 Submission of full paper: June 30th 2011 Camera‐ready version: February 15th 2012 Publication of the Special Issue: Early Summer 2012
see the article on CNN: http://www.cnn.com/2011/TECH/web/03/24/google.magazine.mashable/index.html?eref=mrss_igoogle_cnn The articles themselves are thought pieces about major business and technology topics from a variety of freelancers and contributors.
Robin Qiu writes: I am very pleased to announce the release of <<Service Science>>, V3N2 (http://www.sersci.com/ServiceScience/index.php). All papers are publicly accessible. Papers can be read online. Each paper as a PDF file can also be downloaded from the website. A registered reader/author can write up online comments on each published paper. Please show your supports …
Also known as the “Cambridge White Paper” of 2007, this paper is a compilation of thoughts discussing the need for service research and innovation. It’s posted to our library here.
See this link
Do you know what your customers REALLY want? March 28-30
Following the success of the 2010 Grand Challenge in Service week organized by the Cambridge Service Alliance, we are delighted to announce the Two-day Academic Conference to be held on 22-23 September 2011, as part of the 2011 Grand Challenge in Service Week in Cambridge. Understanding Complex Service Systems through Different Lenses Two-day Academic Conference, …
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Bruce Holland’s Strategic Snippet Is the Public Sector is going in the wrong direction? February, 2011 The purpose of this Snippet is to illustrate how bureaucracy and red tape may be driving the Public Service in the wrong direction. Indeed, because of unquestioned assumptions, government may be inadvertently designing failure into many things they do …
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CALL FOR PAPERS, TUTORIALS, PANELS SERVICE COMPUTATION 2011: The Third International Conferences on Advanced Service Computing September 25-30, 2011 – Rome, Italy General page: http://www.iaria.org/conferences2011/SERVICECOMPUTATION11.html Call for Papers: http://www.iaria.org/conferences2011/CfPSERVICECOMPUTATION11.html Submission deadline: April 20, 2011 Sponsored by IARIA, www.iaria.org Extended versions of selected papers will be published in IARIA Journals: http://www.iariajournals.org Please note the Poster Forum …