The 4th Annual Service Innovation & Design seminar, 4 May 2011, in Espoo, Finland

Key Speakers: Prof. Irene Ng, Prof. Christian Grönroos, Dr. Heli Arantola, Hugo Raaijmakers (Philips), Stephen Marlowe (Rolls Royce), Tiia Sammallahti (GSP Group).
Interesting cases and workshops.