http://ec.europa.eu/information_society/newsroom/cf/item-detail-dae.cfm?item_id=7195

This study assesses the economic and societal potential and impact of open service innovation approach in Europe. The study is coordinated and led by Logica business consulting. The consortium consists of IBM, Nokia, Intel, Novay and Innovation Value Institute. The study considers the role of users and citizens in open, user-driven service innovation, as part of the industrial eco-system, in the context of societal and ICT developments.