Special issue call for papers from Journal of Facilities Management: Sustainable Infrastructure Management
Infrastructures are facilities and services that support the functioning of human societies. Examples are utility networks (such as water, wastewater, gas, electricity, and communications), transportation systems (such as airports, railroads, roads, and bridges), public buildings (municipal buildings and hospitals), and social venues (such as sports and entertainment facilities). Capital intensity, network complexity, and criticality of services provided are among the main attributes of infrastructure systems. Infrastructure management is emerging as a top global priority in the 21st century due to a growing stock of aged infrastructure facilities and an increasing demand for infrastructure services resulted from a highly urbanized population.

Scope
The special issue on “Sustainable Infrastructure Management” aims at publishing original papers on current research and practice in incorporating social, economical and environmental sustainability dimensions in infrastructure management. Areas of particular interest are (but are not limited to):

• Resilience, risk assessment and management
• Service operations management
• Physical asset management
• Network modelling and optimisation
• Interdependency analysis
• Life cycle cost optimisation
• Environmental impact assessment
• Maintenance and reliability analysis
• Resource efficiency and productivity
• Supply chain management
• Financing and public policy
• Contract, procurement and project management

Submission
The closing date for submissions is:  1st May 2013
Submissions to the Journal of Facilities Management are made using ScholarOne Manuscripts, the online submission and peer review system. Registration and access are available at http://mc.manuscriptcentral.com/jofm.

Please submit online by 1st May 2013 (NOTE: at the “please select the type of issue” section (step 4) please select “Sustainable Infrastructure Management” in the drop down list). For detailed Author Guidelines and further information on the journal, please visit: www.emeraldinsight.com/jfm.htm
If you have any questions, please contact the Guest Editor, Fuzhan Nasiri, at f.nasiri@ucl.ac.uk.

—
Dr. Fuzhan Nasiri
Lecturer (Assistant Professor)
(Coordinator – UCL Infrastructure Management Research Group)
Faculty of the Built Environment
University College London (UCL)
London, WC1H 0NN_______________________________________________
Service-science-section mailing list
Service-science-section@list.informs.org
http://list.informs.org/mailman/listinfo/service-science-section

Key excerpts: Professional Services in the Next Decade

Signs that the world is moving to a service and knowledge-driven economy are all around us. The manufacturing-driven industrial complex of the 20th century has been replaced by a technology-enabled, knowledge and project-oriented workplace. Computers and technology have streamlined most of the “hard” manufacturing/production processes leaving innovation and service as primary sources of differentiation. With this shift, the human capital-driven professional service economy has surged to more than $4 trillion in global revenues – with annual growth surpassing almost all other sectors. This trend will continue propelled by technology which enables skilled knowledge workers to produce and export services from wherever high-speed internet connections are available. This shift means the professional services market is in a very exciting, yet challenging, time in its existence.

For PSOs to succeed in the next decade, it will take a combination of thought leadership, superior personnel, efficient business processes and excellent client skills. To support these areas the underlying information infrastructure must be designed to support growth and flexibility, providing decision-makers with real-time, comprehensive information to monitor and improve performance.

URL:
http://online-accounting.financialforce.com/rs/financialforce/images/SPI_Trends%20for%20the%20PSO%20of%20Tomorrow.pdf

“Service Imperatives in the New Economy – Enhancing Customer Experience”

4th IRSSM
International Research Symposium in Service Management (India July 2-6, 2013)
Service plays a significant role in the economy of every nation and every business in the marketplace.
Service sectors permeate every aspect of our daily lives and every part of the economy. It is service
that underpins the strength of every person and which lies at the very hub of the economic activity of
society and/or country, irrespective of where we live. This new paradigm of ‘service’ has transformed
both the industry and the customer. The global advancement of service knowledge and practice is
therefore imperative in motivating the next generation of service researchers, teachers and
practitioners. This international research symposium in service management (IRSSM) will bring
together researchers, teachers, practitioners and students from various service sectors and provide
them with a unique forum for sharing the latest theories and practices prevalent in dynamic service
economies. The symposium illuminates the latest thinking in services, combined with aspects of
technology, social science, and business.
The theme of the symposium “Service Imperatives in the New Economy: Enhancing Customer
Experience” is the fourth symposium in the series. The symposium invites conceptual or empirical
research presentations, and/or country context case studies, thus enabling both academics and
practitioners to understand the socio-cultural, economic and technological influences on services.
Delegates are invited to present completed research projects or work in progress. Symposium
attendees will include both academicians and practitioners. Submissions and presentations must
therefore address both the theoretical and practical implications of the findings. Parallel tracks of
refereed presentations will enable authors to obtain constructive feedback about their study.
In addition to a high quality research experience, we hope to provide a memorable social program that
will give delegates the opportunity to explore the beauty of Kerala- The God’s Own Country.
CALL FOR PAPERS
The symposium organizing committee invites a one page abstract submission (maximum 500 words).
All abstracts should be formatted to facilitate a double blind review process. Authors’ names and
details, including names of all coauthors plus affiliations and addresses for general correspondence
(including email address) of each author, topic code, and a brief bio (maximum 100 words) of the
presenter should appear on a separate cover page that will be removed prior to the double blind review
process. Papers may focus on any sector, but should draw from the service management or service
marketing literature. No author should have more than three submissions, as either a single or a coauthor.
Preference will be given to those submissions that show evidence of a clear contribution to the
present body of theoretical knowledge in services.
All abstracts should be submitted to the symposium office as a word.doc attachment to
. Authors of accepted abstracts will have the option of publishing either an
extended abstract (2500 words) or a complete paper (5000-6000 words).
Only full paper submissions will be considered for the best paper award, young service researcher
awards, and for the Journal special issue. Full paper submissions should follow Journal of Service
Management’s (JOSM) format style. Please see the following link to JOSM website.
.
You are kindly requested to send your paper or abstract to
Abstract Submission Deadline: January 15, 2013

Topics of interest forthe symposium include but are not limited to studies on:

1. Service management
3. Service localization and globalization
5. Service design
7. Human resources in services
9. Transport & retailing services
11. Supply chain services
13. Professional services
15. Service operations and outsourcing
17. Health care services
19. Public sector services
21. Health and Wellness Services
2. Service innovation
4. Service marketing and branding
6. Relationship marketing
8. Accounting and financial services
10. Tourism and hospitality services
12. Communication services
14. Sports and event services
16. E-services and business
18. Service dominant logic
20. “T” Shaped Thinking
22. Other topics in services
Important Dates
· Abstract Submission Deadline: January 15, 2013
· Notification of Abstract Acceptance: February 05, 2013
· Submission of Extended Abstract or Full Paper: March 20, 2013
· Notification of Extended Abstract and Full Paper Acceptance: April 20, 2013
· Submission of Final Revised Paper: May 20, 2013
· Registration of Authors (Early Bird): April 20 – May 20, 2013
· Registration of Authors (Regular): May 21 – June 26 , 2013
· Conference: July 2-6, 2013

2nd International conference on

THROUGH-LIFE ENGINEERING SERVICES

5th & 6th November 2013
Cranfield, Cranfield University, UK

Website: http://www.through-life-engineering-services.org/tesconf

Organiser: EPSRC Centre for Innovative Manufacturing in Through-life
Engineering Services

CALL FOR PAPERS AND SPECIAL SESSIONS/TUTORIALS

Deadline: 15th February 2013
[Submission of session/tutorial and paper abstract (max 500 words with
title, full details of the authors and the contact details) proposals]

===========================================

Successful high technology manufacturing companies are offering a range of
interlinked high value products and through-life engineering services. These
high value products are typically technology intensive, expensive and
reliability critical requiring cost effective and value led services (such
as maintenance, repair and overhaul) throughout the life cycle.

The EPSRC Centre for Innovative Manufacturing in Through-life Engineering
Services is delighted to announce the second International Conference in
this vital area. Through-lie Engineering Services typically now generates 50
– 60% of the revenue in many companies and the opportunities for industry in
the future are set to expand and become a major part of those that want to
survive in the 21st Century. The service that is needed will involve
manufacturers taking more whole life service responsibilities than they have
in the past as users seek to find solutions to smooth their in-year costs
and reduce overheads.

The Conference brings experts and researchers in this area together to
exchange ideas and progress in providing solutions to provide world-class
capability to enable industry to deliver high value products with
outstanding availability, predictability and reliability with the lowest
life cycle cost.

Call for Industrial Exhibition
…………………………
Organisations around the world are invited to book a stand to exhibit their
products and services in through-life engineering services. The conference
will allow the organisations to show case their exhibits in front of their
potential customers and network with world-class academics for future
collaboration.

Publication
…………
All accepted full papers, and working in progress abstracts will be
published by Cranfield University Press in a pre-conference bound volume and
a CD with an ISBN number.

Scope
…..
TESConf 2012 will aim to bring together engineers and scientists from
academia, research institutes and industry to network and discuss
developments and advances in manufacturing; with particular emphasis being
placed on applications, typically including sessions on the following
themes:
* Fundamentals of system sustainment and service design and delivery
* Fundamentals of complex engineering systems¹ maintenance, repair and
overhaul
* Design and Manufacture for the Service
* Service Design, Planning and Delivery
* Service and Support Engineering
* Service Cost Engineering
* Service Informatics
* Service Attribute Modelling and Simulation
* Service Performance and Quality Management
* Service Network Analysis and Modelling
* Service Uncertainty and Risk Analysis and Management
* Service Operations Management
* Human Performance in Service
* Integrated Maintenance Systems-Life Cycle Engineering
* Degradation Analysis
* Diagnostics and Prognostics
* Advanced Sensor Technologies
* Repair Technologies
* Obsolescence Management
* Counterfeit Component Detection
* Design and Manufacture to Protect Against the Counterfeits
* Maintenance Management
* Self-healing and Self-repair Technologies to Improve Robustness of Systems
* Intelligent Maintenance
* e-Maintenance

Website: www.through-life-engineering-services.org/tesconf

===============================================================

————————————————-

Professor Rajkumar Roy
Head of Manufacturing and Materials Department
Director, The EPSRC Centre for Innovative Manufacturing in Through-life
Engineering Services

Cranfield University
Building 70
Cranfield, Bedford
MK43 0AL
UK

Tel: +44 (0)1234 758555; Fax: +44 (0)1234 758292
Email: r.roy@cranfield.ac.uk

URL: http://www.cranfield.ac.uk/sas/aboutus/staff/royr.jsp
http://www.cranfield.ac.uk/sas/mmd

NAACSOS – http://www.casos.cs.cmu.edu/naacsos/Call for participation Workshop on: 16 Sep 2013
Application deadline: 1 March 2013

CALL FOR PARTICIPATION – ESSA@work 2013
———————————————————————–
Are you currently working on a social simulation project

AND

want to discuss your work-in-progress?

Then you might want to attend the ESSA@work workshop during the ESSA 2013 conference. ESSA@work invites all modellers (PhD students, Post-docs, assistant/associate/full professors) to participate.

ESSA@work is a workshop where any modeller can receive and give support on their and others’ simulation-work-in-progress. During one day, a group of participants and experts will discuss the simulation project of each participant (presentation phase) and form small parallel discussion groups based on any desired topic (discussion phase). The combination of involved people, cutting edge research and a good constructive atmosphere makes the meetings valuable for all participants.

This type of workshop has proven its value to many modellers already, so join in and see how it can work for you! The ability to talk with peers and experts during the development of your simulation is very useful. The topics covered are very diverse. The participants can address questions from any stage of simulation development, for instance:
– formalisation
– validation & verification
– gather empirical data
– simulation experiments
– tools (MAS/ABM toolkits, statistical tools, etc)
– programming
– …etc.

The day starts with the ‘presentation phase’ , where every participant will give a presentation about their work and their current questions (15 mins) followed by a plenary discussion. After lunch, we continue with the ‘discussion phase’. Here, small groups are formed and 3 parallel theme-discussions will take place. At the end of the day, every participant leaves not only with input for their own work, but also feeling very stimulated and motivated after an eventful workshop.

How to apply:

– Fill out the application form: http://www.essa2013.org/ESSAatWork_2013_Submission_Form.rtf. In this form you are asked to provide an abstract of your current research, what you would like to discuss during the workshop, what kind of experts you need, what expertise you can offer and a short CV.
– Submit the application form by 1 March 2013 to: nanda[at]stockholmresilience.su.se

Important dates

– Application deadline: 1 March 2013

– Notification of Acceptance:  15 April 2013

– Confirmation of participation due: 1 May 2013

– Workshop: 16 September 2013 (ESSA conference: 16-20 September 2013)

For more information:

For information on the application procedure, please visit the ESSA conference website (http://www.essa2013.org/index.php?id=6). For general information on ESSA@work please visit our website on http://www.essa.eu.org/essa-work.

For any other information, please contact:  Nanda (nanda[at]stockholmresilience.su.se), Frithjof (frithjof.stoeppler[at]fu-berlin.de) or Iris (iris.lorscheid[at]tuhh.de)

See you in Warsaw!

The ESSA@work organising committee

—
Iris Lorscheid, Diplom-Informatikerin

Hamburg University of Technology
Institute of Management Control and Accounting

tel: +49 (0)40 42878-4540
fax: +49 (0)40 42878-4389
mail: iris.lorscheid@tu-harburg.de
web: http://www.cur.tu-harburg.de

You can access my papers on SSRN at: http://ssrn.com/author=1671224The NAACSOS mailing list is a service of NAACSOS, the North American Association for Computational and Organizational Science (http://www.casos.cs.cmu.edu/naacsos/).
To remove yourself from this mailing list, send an email to <Majordomo@lists.andrew.cmu.edu> with the following
command in the body of your email message:
unsubscribe naacsos-list

Designing a System That Works

Some 75 million young people around the world are unemployed, yet most employers say they cannot find enough qualified candidates for entry-level jobs. What skills will help young people find work, and what is the most effective way of delivering them?

A new McKinsey report finds that employers, education providers, and young people live in parallel universes with dramatically different perspectives and little engagement. Drawing on a survey of some 8,500 stakeholders in 9 countries, as well as an analysis of more than 100 education-to-employment approaches across 35 countries, the research also finds that three junctures are critical for taking action to address the crisis: enrolling in postsecondary education, developing skills, and seeking employment.

URL:

http://mckinseyonsociety.com/education-to-employment/report/

The 2013 Annual Meeting of the

Service Management and Science Forum

A Joint Meeting of the Art & Science of Service, the Service Operations Management Forum of EurOMA and POMS College of Service Operations

August 4-6, 2013
Harrah’s, Las Vegas, NV

Theme: Customer Centricity

Meeting Announcement:

The Service Management and Science Forum is a truly transdisciplinary meeting involving academics and practitioners from all disciplines and organizations that focus on the service delivery process and the service systems that support it. Some of the academic disciplines that participate in this meeting include operations, marketing, information technology, design, and human resource management.
Advances in technology, especially information technology, have dramatically shifted the power in the marketplace from the providers to the customers. The causes for this shift in power are many, including (a) increasing customer knowledge and awareness, (b) growing emphasis on social networks like Facebook, Twitter and YouTube that allow customers to voice their satisfaction and, more importantly, dissatisfaction literally to the world, and (c) increasing ease of access that customers have to new suppliers of goods and services from the four corners of the globe.
As a result, companies and organizations are recognizing the importance of providing their customers with outstanding service by taking a customer-centric perspective. Such an effort requires an integrative approach that transcends the traditional functional areas. In addition, senior management must acknowledge that adopting a customer-centric philosophy for an organization doesn’t occur overnight, but rather requires commitment for a significant period of time before the benefits start to accrue. With the theme for the 2013 conference, service researchers and practitioners are invited to share innovations in customer-centricty and their implications for service value-creation.

For the 2013 conference, we seek submissions that include, but are not limited to, the following topics as they relate to customer-centricity:

Self-service technologies and other technology-enabled service innovations Customers and co-production: setting the service process task boundary Managing stakeholder relationships: customers, service providers, and the service supply chain Unlocking value co-creation in service design and delivery processes Applications of customer-centric service design in different industries and across countries

Tentative Keynote Speakers:

Patrick Jordan, COO Newton-Wellesley Hospital, Newton, MA

Doug Woodard, Vice President, Customer Service Operations, Card Capital One

Information for Contributors:

Individuals from academia, business and government are invited to submit refereed research papers, non-refereed research abstracts, and proposals for workshops, panels, and symposia. All submissions should have a clear customer-centric focus and are encouraged to be transdisciplinary in nature; that is, they should involve more than a single traditional discipline.

Submission Deadlines:

The submission deadline for refereed research papers is March 30, 2013. The submission deadline for non-refereed research abstracts and proposals is April 30, 2013.

For more information on the conference, contact:

Program Co-Chairs:

Gaby Odekerken
Maastricht University School of Business and Economics PO Box 616, 6200MD Maastricht The Netherlands
Email: g.odekerken@maastrichtuniversity.nl
TEL: +31 433883618

Joy Field
Boston College
Chestnut Hill, MA 02467 USA
Email: fieldjo@bc.edu
TEL: 1-617-552-0442

Crowdfunding

Many attendees at the first annual Next Generation Entrepreneurship and Global Crowdfunding Forum at Santa Monica on Nov. 16 saw crowdfunding as the clearest path to an economic comeback.

One of the distinguished speakers, Howard J. Leonhardt, founder of the California Stock Xchange, predicted: “Crowdfunding will bring the grandest expression of human creativity and economic growth ever seen in the history of human civilization and will unleash the dreams, will and burning desire of people who want to show what they can do – particularly those who have never been given a chance before.”

Others pointed out how crowdfunding has the potential to transform and democratize the funding industry by putting a lot more capability into the hands of the public – who have already proved their financing power. According to the Global Entrepreneurship Monitor in 2010, while $9.4 billion was committed by angel investors, $41.6 billion in private capital came from friends and family.

More recent data reveals further insights: In 2011, 4.8 percent of the U.S. population personally provided funds for new businesses

URL:
http://www.labusinessjournal.com/news/2012/dec/03/tapping-group-effort/?page=1&

Viral Videos That Matter

Leading thinkers from around the globe will gather in London this March for the inaugural Global Grand Challenges Summit. They will brainstorm worldwide collaborations for addressing some of our planet’s most pressing issues…and you could earn the opportunity to be a part of it.

The US National Academy of Engineering, with sponsorship from Genentech and IBM, is launching a video contest for US residents age 18-27. We’re looking for game-changing ideas, shown in creative and compelling ways. We want you to make a viral video that matters.

Find out more at this website: http://www.nae.edu/?id=65183

Please forward this to anyone who might be interested.

Questions? Contact Nicole Flores: nflores@nae.edu

Randy Atkins
Director, Communications/Media
Reporter, “Engineering Innovation” on WTOP Radio
Director, Grand Challenges for Engineering project (“Because Dreams Need Doing”)
National Academy of Engineering
The National Academies
tel. 202-334-1508
e-mail: atkins@nae.edu

The U.S. National Academy of Engineering (NAE) is an elected group of our nation’s (and the world’s) most accomplished engineers.  Its mission is to “promote the technological welfare of the nation by marshalling the knowledge and insights of eminent members of the engineering profession.”  The NAE is part of the National Academies (along with the National Academy of Sciences, the Institute of Medicine, and the National Research Council), an independent non-profit organization chartered by the U.S. Congress to provide objective analysis and advice to the nation on matters of science and technology.

*******

GSN Weekly Update: 4 December 2012

URL:

http://globalservicesnetwork.com/updates