Upcoming ISSIP Co-Sponsored Conferences

Human-Side of Service Engineering

Human-Side of Service Engineering

Also, please consider joining many ISSIP colleagues at these ISSIP co-sponsored conferences:

HICSS Systems Sciences – Hawaii, Jan. 5-8 – http://www.hicss.org/

T Summit – 21st Century Skills – National Academy of Science building Washington DC, March 21-22 – http://tsummit.org

AHFE HSSE Human-Side of Service Engineering, Disney World – Orlando FL July 27-31 – http://www.ahfe2016.org/board.html#hsse

Still time to submit a presentation proposal to HSSE – join us at Disney World!

 

Human-Side of Service Engineering

Human-Side of Service Engineering

SSME position open – faculty search Czech Republic

Position in Service Science, Management, and Engineering (SSME)

The Dean of the Faculty of Informatics, Masaryk University, invites applications for one position of Associate Professor or Assistant Professor for SSME at the Department of Computer Systems and Communications.

Applications due: January 31, 2016
Employment start date: By mutual agreement; position available immediately

 

Job description:

  • Key role in leading SSME courses; details about SSME study field on ssme.fi.muni.cz/en.
  • Expected to strengthen and expand the SSME study field and its theoretical grounds.
  • Identify, propose, and lead R&D projects in SSME, including international ones.
  • PhD supervision and consultancy.
  • Managing existing industrial cooperation in the area and incubate new ones.

 

Requirements:

  • Depending on the respective position category: either a PhD or habilitation (“venia docendi” or equivalent) in Informatics or related discipline.
  • Particularly for the Assistant Prof. position: prerequisites for quick progress for a higher qualification degree (habilitation) expected.
  • Keen teaching interest in SSME issues, namely ICT services orchestration; acquainted with ITIL, SOA and new trends.
  • Teaching capabilities in project and knowledge management, interests in fundamental and applied development in these areas.
  • Abilities for PhD supervision, experience with supervision strongly preferred.
  • Experience from projects/work with/in industry; experience with research project leadership is high benefit.
  • Dynamic, flexible personality, able to work well in interdisciplinary teams.
  • Further skills (qualification) in related areas (economics, management, human resources) are seen as an advantage.
  • Languages – fluent English (both spoken and written), other language(s) welcome.
  • Experience from other countries than Czech & Slovak Republics (at least half a year).

 

Applicants should submit:

  • CV;
  • degree documents;
  • summary of work experience;
  • publication activities and involvement in research grants;
  • cover letter explaining your interest in the position and the SSME area;
  • title and abstract of a lecture that can be presented as a part of the application process;
  • names and contacts of three professional and language referees.

 

Applications should be sent to:

Email:              pers@fi.muni.cz

Address:          Faculty of Informatics MU, Personnel Department
Botanická 68a
602 00 Brno
Czech Republic

Cognitive Systems

Pat Langley gave an outstanding CSIG presentation that provided the foundations of cognitive systems….

in Prof. Langley’s talk he referenced this paper:

 

Published originally in the November 2002 edition of Computing Research News, Vol. 14/No. 5, pp. 1, 8.]
DARPA’s New Cognitive Systems Vision
By Ron Brachman and Zachary Lemnios
The impact of the Defense Advanced Research Projects Agency (DARPA) on computing over the past 40 years has been profound. Led by the visionary J.C.R. Licklider and his innovative successors in the Information Processing Techniques Office (IPTO), DARPA initiated work that ultimately put personal computers on millions of desktops and made the global Internet a reality. In fact, the original IPTO, which lasted from 1962 to 1985, was in large part responsible for establishing Computer Science as a field.
DARPA has recently re-energized IPTO (now the Information Processing Technology Office), and has rededicated its attention to modern Computer Science by looking both to its roots and to a dramatic vision of the future. Licklider imagined computers and humans working closely together in a form of symbiosis. The new, 21st century IPTO wants to realize this vision by giving computing systems unprecedented abilities to reason, to learn, to explain, and to reflect, in order to finally create systems able to cope robustly with unforeseen circumstances. IPTO’s goal is to create a new generation of cognitive systems.
Mired in Moore’s Law?
One benefit of such cognitive systems would be their help in extracting us from a corner into which our success seems to have painted us. The research that has helped the industry follow Moore’s “Law” has created processors that are remarkably fast and small, and data storage capabilities that are vast and cheap. Unfortunately, these incredible developments have cut two ways. While today’s computers are more powerful than ever, we have been lured by processing power and inexpensive memory into creating systems that are enormously large and complex. Many of today’s systems are virtually impossible for humans to understand, use, or maintain.
Beyond the resulting maintenance problem, with the total lifetime cost of systems now heavily dominated by after-production costs, this complexity has also led to serious vulnerabilities. More complexity means greater opportunity for intruders. More elements mean more ways that things can go wrong; systems crash and software rots. And the training burden and level of expertise required to cope with systems both keep growing. In order to make our systems more reliable, more secure, and more understandable, and to continue making substantial contributions to society, we need to do something dramatically different.
The Promise of Cognitive Systems
IPTO is attacking this problem by driving a fundamental change in computing systems. By giving systems more cognitive capabilities, we believe we can make them more responsible for their own behavior and maintenance.
Ideally, in the next generation, a computer system will be cognizant of its role in a larger organization or team (and of the overarching goals of that team), capable of acting autonomously, and able to interact rationally with other systems and humans in real time. It will also be able to take care of itself in a self-aware and knowledgeable way. Ultimately, these new capabilities will be the basis for artificial systems that can respond as robustly to surprise as natural systems can.
A cognitive computer system should be able to learn from its experience, as well as by being advised. It should be able to explain what it was doing and why it was doing it, and to recover from mental blind alleys. It should be able to reflect on what goes wrong when an anomaly occurs, and anticipate such occurrences in the future. It should be able to reconfigure itself in response to environmental changes. And it should be able to be configured, maintained, and operated by non-experts. All of these potential improvements in system capability should help us make a serious dent in the maintenance and complexity problems we are facing.
In a nutshell, we want to transform computational systems from those that are simply reactive to those that are truly cognitive. Our ultimate goal is to create systems that know what they’re doing.
Where We’re Going
New research in cognitive systems has the potential to revolutionize the way we design, deploy, and depend on computing systems. A long-term research agenda might be structured in stages. For example, we might strive first to consider software systems that were in some measure self-aware. This kind of system could help in its own debugging, and might be extensible through a high-level, goal-oriented dialogue with its programmer. Next, we could imagine building cognitive networks that are able to understand their overall goals and capable of making adaptive, effective use of limited resources. Beyond that, we are interested in building autonomous, perceiving agents, which could explain their reasoning and engage in natural dialogues with human partners that would allow them to increase their functionality and performance over time. Finally, we want to build truly intelligent, multi-component systems whose overall operation would be more efficient and more easily extensible.
The initial focus of our office will be on “assistant” or “associate” systems. The idea is to create an artificial system that could be a persistent, long-term partner for a person; this associate system would share experiences with its user and learn from those experiences. By being cognizant of the experiences of the user, the assistant system could be more effective in its communication. One can imagine an artificial executive assistant that becomes more and more personalized to its user over time, or a commander’s associate that would become a dedicated partner for a battlefield commander, helping to anticipate his or her needs and removing the burden of administrative overhead.
Our effort will of necessity be multi-disciplinary, and will need to draw on many aspects of Computer Science. Despite its high-level focus on cognition, it will need serious participation from the systems, networking, security, and software communities, among others. The notion of architecture will be important throughout this work–truly cognitive systems are likely to be complex combinations of reactive processes, more thoughtful, deliberative processes, and reflective processes that capture self-awareness and help make the system robust in the face of unforeseen circumstances. Core technology will include learning, knowledge representation, reasoning, communication, perception, and multi-agent systems.
Why Now?
Many of the goals of our Cognitive Systems initiative are familiar. What makes us think that we are in a substantially better position to accomplish them now than we were before? We see several key factors: 1) improvements in computer hardware will soon give us computational substrates with the size and power to match the computational capability of animal and perhaps human brains; 2) the “Decade of the Brain” has brought us unprecedented insights from neuroscience, giving us new models of how the human brain works; and 3) there have been numerous successful deployments of a wide variety of artificial intelligence technologies, ranging from autonomous control of deep space missions to pragmatic machine learning improvements in speech understanding and data mining applications. While none of these or other factors is individually definitive, we believe that the convergence of computing power, knowledge of the brain, and practical experience in deploying reasoning and learning technology is remarkable.
As in many research endeavors, there is significant risk in this kind of initiative, but there is also extraordinary opportunity at a time when dramatically different approaches are urgently needed.
A Challenge for Computing Researchers
Just as the original IPTO owed its success to the energetic and creative talent in the then emerging field of Computer Science, our office must rely on the brainpower and imagination of research teams across the country. While we have issued a Broad Agency Announcement (DARPA BAA 02-21) that lays out our overall vision for Cognitive Systems, that vision cannot be realized without the individual and collaborative breakthroughs that have been the hallmark of American ingenuity.
Put simply: we need your good ideas. We encourage you to use our BAA as a catalyst for breakthrough thinking that might dramatically advance the state of the art.
We also need new Program Managers to help us define the programs that will bring our vision to life (and to secure the necessary funding). We’re looking for a few passionate visionaries who want to have an impact on a national scale on our country’s security and defense.
Off and Running
The revitalized IPTO is off and running. While our plans are ambitious, we believe we have no choice but to try something dramatically different in computing, lest we become victims of the complexity we have helped create. If we succeed, computer systems will be able to do substantially more powerful things. They will become easier to build and use, and will last longer. They will become the cooperative and supportive kind of partners that our predecessors imagined, and their novel capabilities will open new possibilities for both humans and machines. We hope you will join us in making cognitive systems a reality.

Ron Brachman is Director and Zachary Lemnios is Deputy Director of IPTO at DARPA.
To learn more, contact Dr. Brachman at rbrachman@darpa.mil or Dr. Lemnios at zlemnios@darpa.mil

====

 

also Zach Lemnios today.

IAMOT 2016

IAMOT 2016

The 25th International Conference for Management of Technology
ORLANDO, FLORIDA, USA
May 15-19, 2016

 

http://iamot2016.org/

Technology – Future Thinking

With a multitude of new and enabling technologies in all fields of life, the IAMOT 2016 will focus on Future thinking and the foresight of the technology and its impact on the new world. The conference will explore ideas and inventions that can change lives, enabling technologies, scientists and futurologists with big ideas and how it can transform the world.

The conference will address the future of MOT Education, R&D, technology transfer, theory of technology, and managing innovation and emerging technologies; in light of future thinking. Additional tracks to our traditional tracks have been added to IAMOT 2016 program, and others are solicited from the membership.

Who Should Participate

    • Presidents and Chief Executive Officers
    • Vice-Presidents of Corporations
    • Economists
    • Entrepreneurs and Technology Innovators
    • Project and Operations Managers
    • Students seeking degrees in MOT, MBA,EMBA, and related issues.
    • Venture Capitalists and Investors
    • Chief Technology Officers and Strategist
    • Governmental and organizational Policy Makers
    • R&D Directors and senior-level Managers
    • Managers in Services, Finance, Marketing, Economics Technology Engineers
    • Educators involved in Technology, Innovations, Engineering, Management, and Industrial Administration.
    • Senior-level scientists

Papers Submission

Click here to submit your paper or through www.iamot.com

Empathy

Here is the video about a billionaire who appears to have empathy – gets good around minute fifteen…
https://www.youtube.com/watch?v=YY7f1t9y9a0

First and foremost, empathy.

However, second comes energy and water processes — recreating these is what students need to learn to do rapidly (compete to do it more rapidly) each year…

Regarding empathy….  it goes with what we call being a T-shaped person with depth and breadth…

http://chiefexecutive.net/ideo-ceo-tim-brown-t-shaped-stars-the-backbone-of-ideoae%E2%84%A2s-collaborative-culture/

What’s a T-shaped person?
T-shaped people have two kinds of characteristics, hence the use of the letter “T” to describe them. The vertical stroke of the “T” is a depth of skill that allows them to contribute to the creative process. That can be from any number of different fields: an industrial designer, an architect, a social scientist, a business specialist or a mechanical engineer. The horizontal stroke of the “T” is the disposition for collaboration across disciplines. It is composed of two things. First, empathy. It’s important because it allows people to imagine the problem from another perspective- to stand in somebody else’s shoes. Second, they tend to get very enthusiastic about other people’s disciplines, to the point that they may actually start to practice them. Tshaped people have both depth and breadth in their skills. 

Empathy is not equal to sympathy.  Empathy is more like the vulcan mind meld – to feel what another feels.  If someone is enthusiastic, empathy allows you to be enthusiastic about the same thing.  Good mentors, work by transferring enthusiasm first to students who possess empathy.  Then “grit” and other qualities transfer by empathy.  Learning is mostly social, not cognitive.  Of course, it is both, but social gets overlooked.

Empathy can be taught: http://www.bbc.com/news/magazine-33287727

Students can learn to “see one, do one, and teach one” — everyone should learn Python for example, and share teaching it with somone else… For example, see  http://stem-x.com/math-python/

SERVSIG – Best Dissertation Award in Service Research

SERVSIG has established a new “Best Dissertation Award in Service Research”.
http://bit.ly/servsig-doc-award
I think this is a unique opportunity for doctoral students to get a lot of attention for their great research (and a cash prize is also involved).

 Deadline is already on Nov 30th.

 

–––––––––––––––––––––––––––––––––––––––––––––––––––––
Werner H. Kunz – Associate Professor of Marketing
Chair of the American Marketing Association (AMA) – Service Marketing Special Interest Group (SERVSIG)
Director of the Digital Media Lab at UMass Boston – Host of umbsocial.com
Co-Director at the UMass Center for mHealth and Social Media (mHealth)
University of Massachusetts Boston
Office: M-5-213 – 100 Morrissey Boulevard – Boston, MA, 02125 –

ISSIP.org – The International Society of Service Innovation Professionals

 promotes professional development for T-shaped professionals – who have experience working with students on multi disciplinary, multi sector, multi cultural teams to solve real-world business and societal challenges with academic, industry, and government mentors – building their global networks in the process.

Service innovation methods can be applied to create recommendation to improve service systems and make them smarter.  ISSIP’s T-shaped, deep and broad, professionals seek to master these methods, and grow their global networks in the process – accessing multi disciplinary, multi sector, and multi cultural expertise.

ISSIP promotes the development of the emerging area of study known as service science – which is based on the foundation of service-dominant logic.  Service science is integrative, and seeks to integrate across many existing discipline including service marketing, service operations, service systems engineering, service management, service design, service economics, and more.

Follows us on twitter at @The_ISSIP

Search for the hashtag #ISSIP

For the ISSIP Community-of-interest on cognitive systems and smart service systems search for the hashtag #CSIGNews

ISSIP is also on Linkedin here: https://www.linkedin.com/groups/4720974

Individual membership in ISSIP is free – just have your Linkedin account URL handy: http://www.issip.org/wp-login.php?action=register

Consider joining ISSIP, becoming involved in an ISSIP SIG, becoming an ISSIP Ambassador, speaking on one of the weekly calls about your work, and/or contributing a short book to the ISSIP BEP short-book series: http://www.issip.org/issip-partnership/

Book: All Services, All The Time (McDavid)

All Services, All The Time: How Business Services Serve Your Business

Organizations are living systems. Like living things, they are born, develop, mature and experience health and illness along the way. Unhealthy organizations often die untimely
deaths. But they can restore their health by adopting and integrating throughout a pervasive services perspective.

This book explains and promotes that perspective. It demonstrates the pivotal role that business-to-business service providers play in ensuring that a healthy balance is achieved and maintained within organizations.

We explore these factors from the point of view of the business leader, although anyone concerned with the health of any organization may benefit from our discussion.

About the Author: Doug McDavid

Doug McDavid is an information systems expert who has worked in the field for over thirty years. He has led major automation projects for industries as diverse as information science, telecommunications, insurance, travel, and the military. He has been a leader in bridging the worlds of business and information management, including by way of advanced forms of enterprise architecture. He is a consultant, coach and information architect, with special expertise in diagnosing and treating health-related issues of the enterprise. Mr. McDavid is a graduate of the University of California at Santa Cruz.

All Services, All the Time: How Business Services Serve Your Business
http://www.BusinessExpertPress.com

McDavid_AuthorFlyer

SERVSIG – Extended Deadline – Nov. 22

Dear service researchers:

 

Our submission system already counts over 225 contributions!

Nevertheless, the organizing committee of SERVSIG 2016 has decided to extend the deadline for submissions until November 22nd 2015, based on the many requests we received.

 

Best Wishes from Maastricht,

The SERVSIG 2016 Organizing Committee

 

 

 

 

Organizing Committee

SERVSIG 2016 | Maastricht

 

School of Business and Economics

Department of Marketing & Supply Chain Management

info@servsig2016.com

www.servsig2016.com
Tel: +31 43 3883680

MASS 2016 – Management and Service Science

The 10th International Conference on Management and Service Science (MASS 2016)
July 27-29, 2016   Suzhou, China
www.massconf.org/2016
Dear Colleagues,
The 10th International Conference on Management and Service Science
(MASS 2016) will be held from July 27-29, 2016 in Suzhou, China. The
submitted papers can be written in Chinese or English, but the title,
abstract and references should be in English. We would like to invite
contributors like you to submit paper to our conference through paper
submission system.Topics (not limited to)
• Engineering Management
• Service Management
• Information and Systems Security
• Knowledge Management
• Financial   Management
• Information System ApplicationsSpecial session on Engineering Management and Service Sciences (EMS)

Special session on Information System and Management (ISM)

Hotel Information:
Youngor central Hotel is a four-star deluxe business hotel and it is
conveniently located in heart of the ancient city of Suzhou within
walking distance to the down town Guanqian business street.
Important Dates
Conference: July 27-29, 2016                               Paper or
Abstract Submission Due: March 30, 2016
Early Bird Registration due for Accepted Paper or Abstract: 10 days after
acceptance notification                               Early Bird
Registration due for Audience: May 26, 2016
Thank you very much for your attention and best regards,
MASS Organizing Committee
E-mail: mass@scirp.org                                 Tel: +86 – 155
2742 6990                                             This message was
sent to [mmora@securenym.net]. Unsubscribe


————————————————————————–
Manuel Mora, EngD.
Full Professor and Researcher Level C
ACM Senior Member / SNI Level I
Department of Information Systems
Autonomous University of Aguascalientes
Ave. Universidad 940
Aguascalientes, AGS
Mexico, 20131
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