“Service Transformation in Industrial Companies”
in the International Journal of Production Research

Dear colleagues,
It is our pleasure to inform you that the deadline for submitting an abstract to the special issue “Service Transformation in Industrial Companies” in the International Journal of Production Research has been postponed to April 15th, 2016. Please find below and attached more information about the special issue.

The distinctive feature of this Special Issue (SI) is on understanding how manufacturing companies are mastering their service transformation. The SI will heavily rely on papers which provide real, concrete and tangible evidence of lessons learned from industrial companies which have either benefitted or conversely suffered from their endeavor during their servitization journey.
Contributions will mainly rely on high-quality original unpublished research, industrial case studies, surveys, panels, multi-stakeholder projects.
Submitted papers have to comply with the philosophy of the journal. Potential topics include but are not limited to:
Service (open) innovation
Product-service strategy and new business models
Methods and tools to support the servitization shift
Role of education in the future of service economy
Software-based services in the digital era
Complex service network management
Service performance management
Role of data in service design, deployment and enhancement
The role of key enabling technologies (additive manufacturing, IoT, cloud computing or cognitive science) in service transformation
Change management in service transformation
Service operations and value chains
Product-service systems engineering

MAIN RELEVANT DATES
Submission of extended abstract (2 pages): February 29th,  2016 -> April 15th, 2016
Notification of acceptance for submission of full paper: March 31st, 2016-> May 15th, 2016
Submission of full paper: June, 30th 2016 -> July 31st, 2016
Publication of the Special Issue (electronic version): Spring 2017- confirmed Spring 2017

More information and details are available in the  attached file and at:
http://explore.tandfonline.com/cfp/est/intl-jrnl-prod-res/

Best regards,

Alice Rondini on behalf of
The Editors

Prof. Sergio Cavalieri, PhD
Director CELS – Research Group on Industrial Engineering, Logistics and Service Operations
University of Bergamo
Viale Marconi, 5 – I-24044 Dalmine (BG)
Ph.  +39-035-2052384
Fax  +39-035-2052077
e-mail: sergio.cavalieri@unibg.it

Zied M. Ouertani, PhD
ABB Corporate Research
Wallstadter Straße 59
68526 Ladenburg
Phone: +49 6203 716041
Fax: +49 6203 716253
e-mail: mohamed-zied.ouertani@de.abb.com

Jiang Zhibin, Ph.D, IIE Fellow
Changjiang Scholar Program Chair Professor （MOE）
Dean, MOOCs Institute;
Chair Professor and Head, Department of Industrial Engineering & Management;
Shanghai Jiao Tong University
800 Dong Chuan Rd, Min Hang District, 200240 Shanghai, China
+86-21 34206409 (phone);
+86-21 34206477 (fax)
e-mail: zbjiang@sjtu.edu.cn

This call for chapters just in again:

forthcoming book titled:
Engineering and Management of Data Centers: an IT Service Management Approach
Dear colleagues interested in Data Centers and high related topics (ITSM,
IT Architecture, IT Management, DevOps, among others):

We call for chapters proposals (title, authors, a 500-word abstract, and
main references) for the forthcoming book titled: “Engineering and
Management of Data Centers: an IT Service Management Approach”, which will be published in the prestigious book series: “Service Science: Research
and Innovations in the Service Economy” edited by Springer-Verlag, London
Ltd.

IMPORTANT DATES:

March 15, 2016 – (optional) submission deadline for chapter proposals
———————————————————————
May 31, 2016 – full chapter submission deadline.
July 15, 2016 – editorial decision deadline (accepted, conditioned or
rejected chapter).
August 15, 2016 – conditioned chapter submission deadlines.
September 15, 2016 – editorial decision deadline on conditioned chapters.
September 31, 2016 – camera-ready chapter submission deadline.
First 2017 quarter – estimated publishing period.

Full CFP can be reached at:
http://www.issip.org/cfp-engineering-and-management-of-data-centers-an-it-service-management-approach/

Thanks for interest !

CO-EDITORS:
Jorge Marx Gómez, Carl von Ossietzky Universität Oldenburg, Germany
Manuel Mora, Autonomous University of Aguascalientes, Mexico
Rory O’Connor, Dublin City University, Ireland
Wolfgang Nebel, Carl von Ossietzky Universität Oldenburg, Germany
Mahesh Raisinghani, Texas Woman’s University, USA

—
————————————————————————–
Manuel Mora, EngD.
Full Professor and Researcher Level C
ACM Senior Member / SNI Level I
Department of Information Systems
Autonomous University of Aguascalientes
Ave. Universidad 940
Aguascalientes, AGS
Mexico, 20131
————————————————————————–

Deadline extended to March 28!!!

Save the Dates

The 11^th Annual Meeting of the

Service Management and Science Forum

June 24 -26, 2016

Swinburne University of Technology

Hawthorn, Melbourne, Victoria, AUSTRALIA

Theme

Managing Service in the Era of Social Media and the Role of Business Analytics

Meeting Announcement

The Service Management and Science Forum is a transdisciplinary meeting involving academics and practitioners from all disciplines and organizations that focus on service delivery processes and the service systems that support them. The conference has attracted a number of established researchers across operations, marketing, information technology, design, engineering, and human resource management from higher education institutions and businesses.

The explosion in the use of social media by individuals and organizations provides opportunities for service scientists to examine the role that social media potentially might have in the delivery of quality service. Recently, Aral, Dellarocas & Godes (2013, p. 9) have noted:

There is, currently, little understanding with respect to the best ways in which companies should organize and manage social media. There is no consensus with respect to how responsibility for social media should be allocated within organizations, how social media activities should be funded and governed, what should be outsourced, and what broader changes with regard to an organization’s structures, processes, leadership, training, and culture are needed to harness the potential of the transformative force. There is no established path of activities that lead a company down the path of “social readiness,” and there are no widely accepted industry-specific best practices.

Together with social media data, Big Data and technology are dramatically changing customer service expectations and customer service experiences.  One of the major fuels of this change is the emerging field of business analytics. Business analytics provides the tools to predict, report, and enhance the customer service experience.

This conference therefore encourages submissions that focus not only on the management of services in the era of social media but also business analytics, and especially submissions that are at the intersection of the two.

Keynote Speakers: To Be Determined

Information for Contributors:

Individuals from academia, business and government are invited to submit refereed research papers, non-refereed research abstracts, and proposals for workshops, panels, and symposia. All submissions should have a clear focus on service management and are encouraged to be transdisciplinary in nature; that is, they should involve more than a single traditional discipline. Submissions consistent with the theme of social media in service management are particularly encouraged, but any topic appropriate to service management and/or service science will be welcome.

Submission Deadlines:

The submission deadline for refereed research papers is March 2, 2016. The submission deadline for non-refereed research abstracts and proposals is March 15, 2016.

Additional details about the 2016 Forum will be forthcoming. In the interim, please mark the dates on your calendar and for more information please contact:

Special Issue of Service Science:

There will be a special issue of Service Science with the same focus as this Forum, and will have the title “Managing Service in the Era of Social Media and the Role of Business Analytics.” Selected refereed papers submitted to the 2016 Service Management and Science Forum will be invited to be submitted for this special issue. The deadline for this special issue will be October, 2016.

Program Co-Chairs:

Michael Dixon

Ivey Business School – Western University

London, Ontario, N6G 0N1 Canada

Email: mdixon@ivey.uwo.ca

Ronald Klimberg

St. Joseph’s University

Philadelphia, PA 19131 USA

Email: klimberg@sju.edu

General Chair:

Mark M. Davis

Bentley University

Waltham, MA 02452 USA

Email: mdavis@bentley.edu

Local Arrangements Chair:

Lester W. Johnson

Swinburne Business School

Swinburne University of Technology

Hawthorn, VIC 3122 Australia

Email: lwjohnson@swin.edu.au

Doctoral Student Consortium Coordinator:

Christoph Breidbach

University of Melbourne

Melbourne, VIC 3010 Australia

Email: christoph.breidbach@unimelb.edu.au

The 4th International Conference on Serviceology (ICServ2016)

Data: Sept 6(Tue)-8(Thu), 2016

Place: Shibaura Institute of Technology, Tokyo, Japan

================================================

We are pleased to inform you the 4th international conference on Serviceology (ICServ2016) held in Tokyo.

The main goal of this conference is to provide opportunities for the researchers

from academia and industry to share the latest technologies, methodologies, and case studies

toward co-creation of services in a sustainable society.

We are looking forward to your submission!

Topic of Interests

– Service innovation

– Service design

– Service marketing

– Service management and operations

– Theoretical perspectives on Service

– Value co-creation & context

– Service eco-system

– Human-centered service system

– Service engineering & technologies

– Servitization and produtization

– Service economics & policy

– Service practices (healthcare, tourism, education, communication, retail, food service, contents service, etc.)

The following special organized sessions are also being planned.

– S3FIRE Project

– Meaningful Technology for Seniors

and more!

Important Dates (tentative)

– April 15: Extended abstract (2-4 pages) submission deadline

– May 15: Notification of acceptance

– July 15: Camera Ready paper due

(Please note that at least one of the authors must register for the conference paying registration fees

by July 15th and submit Camera Ready paper with your registration receipt number.)

– July 15: Early Registration deadline

– Aug. 25: On-line Registration deadline

– Sept. 6(Tue)-8(Thu): Conference

Submission Process

Those who want to present your papers should submit an extended abstract first.

The format of an extended abstract can be downloaded at:

http://icserv2016.serviceology.org/submission.html

When your abstract is accepted, you should submit a full paper or a short paper (work-in-progress papers).

Full paper should contain 4-8 pages and short paper contains 2-4 pages.

All submissions will be handled electronically via the conference’s CMT website:

https://cmt.research.microsoft.com/ICSERV2016/

Contact Info

You can get more information at:

http://icserv2016.serviceology.org

If you have any question, please contact us at:

icserv2016-info@serviceology.org

Resources:

The Watson IoT educators guide URL is at
https://developer.ibm.com/academic/resources/internet-of-things-educator-guide/

IBM Bluemix online course:
Getting Started with IBM Bluemix – 6hrs online training –
https://www.ibm.com/developerworks/cloud/courses/getting-started-with-bluemix/
Watson IoT developers page
Redbook: The Interconnecting of Everything
Whitepaper:
Is your business ready for the Internet of Things
Four ways to drive service innovation with the Internet of Things
Deriving business value from the Internet of Things
The rise of the machine data – Are you prepared?
IBM MessageSight in the Automotive Industry
IBM Point of View: Internet of Things Security
Demo:
Intro to Bluemix and Internet of Things Foundation  – Part 1
Intro to Bluemix and Internet of Things Foundation  – Part 2
Connected Car
IBM IoT overview and Connected Car demo
Smart Buildings with Sogeti (Recorded)
Smart Buildings with Sogeti (Manual; password: sogetiibm)
Bluemix and Internet of Things
IBM Python app with a Raspberry Pi and Bluemix
Tutorial:
IoT Python app with a Raspberry Pi and Bluemix
Build a connected-car IoT app with Geospatial Analytics

Student Projects:

Purdue: https://www.cs.purdue.edu/homes/cs252/lab6-webapp/projects.html

UT Austin: https://www.youtube.com/watch?v=GFsc0B6DN8s

From:    “T-Summit 2016” <tsummit@issip.org>

A reminder that EARLY REGISTRATION ENDS 2/19 for T-Summit 2016: Transformational Approaches to Creating T-Shaped Professionals. 

Please join us at the historic National Academy of Sciences building in Washington, DC on March 21-22, 2016 for this conference.  We invite your attendance and active participation!

Featured speakers on the future of T-shaped skills for an adaptive workforce include:

• André Richier, European Commission
• Bradley Lukanic, Executive Director, CannonDesign Education Practice
• Brian MacCraith, President, Dublin City University
• Desirée van Welsum, Managing Partner, Innovia Strategies
• E. Gordon Gee, President, West Virginia University
• Elliot Douglas, Program Director, Engineering Education, NSF
• Graham Doxey, CEO and Founder Knod Network
• Lisa Lambert, Vice President, Intel Capital & Managing Director
• Mary Ann Pacelli, Manager, Workforce Development, NIST
• Monique Morrow, CTO New Frontiers, Cisco & President ISSIP
• Nicholas Donofrio, IBM Fellow Emeritus & EVP Innovation and Technology (Retired)
• P. Kay Lund, Director, Division of Biomedical Research Workforce, NIH
• Richard Miller, President, Franklin W. Olin College of Engineering
• Susan Singer, Director, Division of Undergraduate Education, NSF
• Richard Tankersley, Program Director, Graduate Education, NSF
• Timothy Sands, President, Virginia Polytechnic Institute and State University

And many more featured speakers from industry, academia, government, and professional associations – http://tsummit.org/speakers

Register today to learn about and design models that foster and develop the T-shaped charac­teristics for both the current and future workforce needs.  Please share with colleagues who embrace the T.

If you are no longer interested in receiving T-Summit information, please reply to this message by stating “Opt Out” in the subject line.

Issued on behalf of the T-Summit 2016 Planning Team

From:    “T-Summit 2016” <tsummit@issip.org>
To:    <tsummit@issip.org>
Cc:    <tony@uidp.net>, “Stuart Mease” <smease@vt.edu>, “Sloan, Susan Sauer” <ssloan@nas.edu>, “‘Yassi Moghaddam'” <yassi@issip.org>, “Wawrzynski, Korine” <steinke7@provost.msu.edu>, Jim Spohrer/Almaden/IBM@IBMUS, “Valerie Correale \(vcorreal\)” <vcorreal@cisco.com>

Multiple perspectives on service from three authors – Maglio, Alter, and Manhaes:

Paul Maglio (UC Merced):
Just read Paul Maglio’s Metaphor piece: http://pubsonline.informs.org/doi/full/10.1287/serv.2015.0115

Editorial Column—Metaphors of Service and the Framing of Service Science

Paul wrote:

There are many metaphors related to service. There is the “service encounter” (Bitner et al. 1990), the “moment of truth” (Carlzon 1987), and the “customer journey” (e.g., Tax et al. 2013), compromising the service is a journey metaphor. There is the “front-stage” and the “backstage” (Teboul 2006) and the “service performance” (Berry 1980), comprising the service is performance metaphor. There is the “service factory” (Chase et al. 1992) and the “service operation” (Chase 1978), comprising the service is production metaphor. There is the “cost disease of services” (Baumol and Bowen 1966), comprising the service is a disease metaphor. And there is the “service system” (Maglio et al. 2009) and the “service ecosystem” (Vargo and Akaka 2012) in which multiple entities or actors work to create value together (Vargo et al. 2008), comprising the service is value cocreation metaphor. This is an incomplete list, and individual articles may in fact rely on more than one metaphor. No single metaphor is right, and different metaphors for service may be consistent with many abstract concepts, through sometimes overlapping and contradictory metaphors. But let’s start here. I will discuss each of these metaphors briefly in turn.

Prof. Steve Alter (U San Francisco) :
Steve wrote some time ago:

Instead of searching for one definition of service that almost automatically focuses on some issues and almost automatically creates blinders related to other issues, the new approach is to mimic the main idea of Gareth Morgan’s book Images of Organization. 

Image #1:  Service as activities for the benefit of others
Image #2:  Service as outcomes or benefits for others
Image #3:  Service as a response to a request
Image #4:  Service as a provider-customer interaction
Image #5:  Service as a category distinct from products/services
Image #6:  Service as a direction for change
Image #7:  Service as the basis of economic exchange
Image #8:  Service as a role in a business ecosystem

As with Morgan’s images of organization, each image of service has its own potential value for thinking about service and service systems.

Whether or not this is the best possible set of images of service,T-shaped service scientists should be able to get their heads around something like this approach even though it may seem to defy an engineering, computer science mentality’s need to define concepts precisely.  Their acceptance or rejection of the whole approach might even be an indirect test of their propensity to toward T-shapedness.

Mauricio Manhaes (U Savannah):
Also, I was just reading this piece as well with multiple perspectives on service as well…

Mauricio Manhães created this piece which is worth re-reading:
http://www.service-design-network.org/products-page/article/tp04-3p24/

From the website and order here on Amazon:

This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading associated with service systems engineering. Written by leading experts in the field, this indispensable textbook will enable a new wave of future professionals to think in a service-focused way with the right balance of competencies in computer science, engineering, and management.

Fundamentals of Service Systems is a centerpiece for a course syllabus on service systems. Each chapter includes a summary, a list of learning objectives, an opening case, and a review section with questions, a project description, a list of key terms, and a list of further reading bibliography. All these elements enable students to learn at a faster and more comfortable peace.

For researchers, teachers, and students who want to learn about this new emerging science, Fundamentals of Service Systems provides an overview of the core disciplines underlying the study of service systems. It is aimed at students of information systems, information technology, and business and economics. It also targets business and IT practitioners, especially those who are looking for better ways of innovating, designing, modeling, analyzing, and optimizing service systems.

This just in from Prof. Yutaka Yamauchi (Kyoto University):

See below my eight-week MOOC on service—it will start in two weeks. Hope ISSIP likes it and could help promote it. This is an open online course—we are doing it for free. I think this course is unique with its explicit focus on service; and it should help promote service science and give members an additional resource to think about services. It offers a unique theoretical perspective and empirical analyses as well as introductions to service dominant logic and service science.

The MOOC page:
https://www.edx.org/course/culture-services-new-perspective-kyotoux-002x

Here is again my TEDx talk; this MOOC is an extended version of this talk.
http://tedxtalks.ted.com/video/The-secret-behind-services-Yuta

Any suggestions are welcome.

Warm regards,

Yutaka
—
Yutaka Yamauchi
Associate Professor
Kyoto University Graduate School of Management
Yoshida-Honmachi Sakyo-ku, Kyoto 606-8501 JAPAN
phone: +81-75-753-3536
yamauchi@gsm.kyoto-u.ac.jp
http://yamauchi.net

The attributes of a T-shaped person are often described in other terms….
(click phrase to see article)

consilience
critical thinking and communication
data analytics across disciplines
disciplinary expertise
empathetic
empathy
integrative learning
interdisciplinary collaboration
inclusive excellence
lifelong learners
project-based learning
Renaissance Man
synthesizing generalists