HICSS SSME mini-track & workshop
Conference web site: http://www.hicss.hawaii.edu Minitrack: Service Sciences, Management and Engineering (SSME) http://www.hicss.hawaii.edu/hicss_45/45dt.htm#DT9 Workshop: Five Years of SSME at HICSS: Looking Back and Looking Ahead http://www.hicss.hawaii.edu/hicss_45/45swt/WS/SSME.pdf A “service system” is in an integrated, value-creating configuration of service providers, their clients, their partners, and others. The best-performing service systems are IT-enabled, customer-centered, relationship-focused, and knowledge-intensive – yet …