Barile, S., Franco, G., Nota, G., & Saviano, M. (2012). Structure and dynamics of a “T-shaped” knowledge: from individuals to cooperating communities of practice. Service Science, 4(2), 161-180. Uhlenbrook, S., & Jong, E. D. (2012). T-shaped competency profile for water professionals of the future. Hydrology and Earth System Sciences Discussions, 9(3), 2935-2957. Heinemann, E. (2009). …

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The 10th Annual Meeting of the Service Management and Science Forum June 11-13, 2015 Bentley University Waltham, MA Theme Co-creating the Customer Service Experience with High Tech and High Touch Meeting Announcement: The Service Management and Science Forum is a truly transdisciplinary meeting involving academics and practitioners from all disciplines and organizations that focus on …

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