Dear colleague, We would like to bring to your attention the following event organized by the scientific nonprofit organization Business Systems Laboratory (www.bslaboratory.net) together with the Sociedad Española de Sistemas Generales (SESGE), the Union Européenne de Systémique (UES-EUS), the  International Academy for Systems and Cybernetics Sciences (IASCYS- www.iascys.org)  and the Facultat d’Economia of the Universitat de València:  INTERNATIONAL …

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Service science is challenging to define, such that people know what it is and is not. Here are some thoughts about defining service science… 1.  Service science and arts is the study of and design of service or value-cocreation phenomena, historical, present-day, and future possibilities, and the life-cycle and evolution of the types of nested, …

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SOSE 2013: 7th International Symposium on Service Oriented System Engineering March 25 – March 28, 2013 Hotel Sofitel, San Francisco Bay, USA. IEEE SOSE 2013 is in conjunction with and co-located with the following conferences: IEEE Mobile Cloud 2013 – The IEEE International Symposium on Mobile Cloud, Computing and Service Engineering IEEEIC2E2013 – International Conference …

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QUIS13 Call for papers The 13th International Research Symposium on Service Excellence in Management June 10 -13, 2013 Karlstad, Sweden   HOSTED BY CTF, Service Research Center, Karlstad University, Sweden IN CONJUNCTION WITH Center for Services Leadership, W. P. Carey School of Business, Arizona State University, USA Warwick Business School, University of Warwick, UK Center …

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Service Mining:  Market, Technology, and Application To be published in Service Science, ISSN (Online) 978-1-4276-2090-3, ISSN (Print) 978-1-4276-2091-0 URL: http://www.informs.org/Pubs/Service-Science/News/Call-for-Papers-Service-Science-Special-Issue   GUEST EDITORS 1Wei-Lun Chang and 2Yen-Hao Hsieh 1Associate Professor, Dept. of Business Administration, Tamkang University, Taiwan, wlchang@mail.tku.edu.tw 2Assistant Professor, Dept. of Information Management, Tamkang University, Taiwan, yhhsiehs@mail.tku.edu.tw   INTRODUCTION The service mindset gradually becomes more and …

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Enhancing Global Workforce Competitiveness through PSMs NPSMA 3rd National Conference and Members’ Meeting Denver, Colorado November 7-9, 2012 http://www.npsma.org/upcoming-national-conferences Creating T-shaped professionals with depth in science and breadth across business, law, and policy.  Very good background for service innovation. The Professional Science Master’s (PSM) degree is a two-year graduate degree designed to fill a management …

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The current version of the Systems Engineering Body of Knowledge (SEBoK) is intended for broad world-wide use, adds to the rapidly maturing discipline of systems engineering.  It consists of 7 parts broken into 26 knowledge areas, with 112 topics.  There are 5 use cases, 7 case studies, and 6 vignettes to illustrate the contents.  The …

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Service Management and Design (SMD) For Leaders and Managers in Service-Based Industries Designed for Service is at the heart of a new business paradigm that assumes co-creation of value across a network of suppliers. Many businesses have been driven to reinvent themselves to meet global challenges as they change their business model for commercial advantage. …

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Each year, about 100,000 students graduate worldwide with standard degrees  (business, engineering, etc.) that include some elements of  service science related course materials.   This number is probably increasing by about 1,000 to 2,000 university graduates per year.  About 9-10 million people worldwide graduate with college degrees every year…   So about 1% of college graduates have …

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Service Science, Fall 2012: 4(3) 1. Ching-I Teng, Shao-Kang Lo, and Yi-Jhen Li How Can Achievement Induce Loyalty? A Combination of the Goal-Setting Theory and Flow Theory Perspectives Abstract: The motivation theory has identified achievement as a critical factor for online game play. However, how achievement induces gamer loyalty (the intention to play a certain …

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