The 13th International Research Symposium on Service Excellence in Management
June 10 -13, 2013 Karlstad, Sweden
HOSTED BY
CTF, Service Research Center, Karlstad University, Sweden
IN CONJUNCTION WITH
Center for Services Leadership, W. P. Carey School of Business, Arizona State University, USA
Warwick Business School, University of Warwick, UK
Center for Hospitality Research, Cornell University, USA
QUIS is considered to be the world’s leading biannual symposium on service research and brings together the best interdisciplinary academic research and management practice. The QUIS symposium draws attendees from around 35 countries. We will start with a reception on Monday evening and sessions and social programs will continue until Thursday lunch. The symposium takes a broad interdisciplinary and international view of service excellence in management. The topics are representative but not exclusive themes. A Best Paper Award will be presented during the conference and a special issue with selected papers from QUIS13 will be published in Journal of Service Management and Cornell Hospitality Quarterly.
Call for papers
Abstract submissions due November 10, 2012.
The symposium takes a broad interdisciplinary and international view of service excellence in management. The topics are representative but not exclusive themes.A Best Paper Award will be presented during the conference and a special issue with selected papers from QUIS13 will be published in Journal of Service Management and Cornell Hospitality Quarterly.
Submit an abstract
Researchers and practitioners are invited to submit an abstract describing their rigorous work for consideration for presentation at QUIS13 in Karlstad, Sweden, June 10-13, 2013. Each abstract (maximum 500 words) should clearly identify the primary speaker’s contact information.
All submissions will be reviewed by the conference co-chairs and acceptance will be based on its contribution to theory, research and/or implications for practice for service management. By submitting an abstract, at least one of the authors agrees to attend QUIS13 if the work is accepted.
Please submit your abstract no later than November 10, 2012 to quis13@kau.se
Notification of acceptance will be sent out by December 20, 2012. Authors of accepted abstracts will have the option of submitting an extended abstract (1000 words) or a complete paper (maximum 10 pages) by March 31, 2013.
Topics
•Customer experience
•Customer satisfaction and loyalty
•Healthcare service
•Hospitality service
•Human resource management service
•New service development and innovation
•Not-for-profit and government service
•Service leadership and culture
•Service logic
•Service marketing & customer management
•Service operations management
•Service outsourcing
•Service pricing and revenue management
•Service productivity enhancement
•Service quality & performance management
•Service recovery & complaint management
•Service science, management & engineering
•Service strategy
•Service supply chains
•Services in manufacturing companies
•Social media & interactive service channels
•Technology & e-service
•Theoretical perspectives on service
•Transformative service
•Other topics related to service
CONFERENCE CO-CHAIRS
Professor Bo Edvardsson, CTF, Service Research Center, Karlstad University, Sweden
Professor Mary Jo Bitner, Center for Services Leadership, Arizona State University, USA
Professor Robert Johnston, Warwick Business School, University of Warwick, UK
Professor Rohit Verma, Center for Hospitality Research, Cornell University, USA
QUIS Coordinator
Ingrid Hansson, Coordinator, CTF, Service Research Center, Karlstad University, Swede
For up-to-date conference information please visit www.kau.se/quis13
Best regards
************************
Ingrid Hansson
Coordinator
CTF – Service Research Center
Karlstad University
SE- 651 88 Karlstad, Sweden
Tel: +46 54 700 1031
URL: www.kau.se/quis13