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Doug Engelbart is most well-known for the invention of the mouse, and being an internet pioneer (the first leg of the internet connected to his lab in California). However, for those who know his work, these contributions are not the most significant. Doug’s vision for improving improvement to better tackle complex, urgent problems is to …
Dear T-Summit enthusiast, Thanks for your interest in and contributions to past T-Summits. We are collecting extended abstract/short 4-page papers now for an ISSIP BEP T-Summit book (http://www.issip.org/issip-partnership/). First draft submissions should be sent to BEPEditors@issip.org by May 1st. Authors will be notified by August 1st or sooner, if their short paper will be included …
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“Service Transformation in Industrial Companies” in the International Journal of Production Research Dear colleagues, It is our pleasure to inform you that the deadline for submitting an abstract to the special issue “Service Transformation in Industrial Companies” in the International Journal of Production Research has been postponed to April 15th, 2016. Please find below and attached …
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This call for chapters just in again: forthcoming book titled: Engineering and Management of Data Centers: an IT Service Management Approach Dear colleagues interested in Data Centers and high related topics (ITSM, IT Architecture, IT Management, DevOps, among others): We call for chapters proposals (title, authors, a 500-word abstract, and main references) for the forthcoming …
Deadline extended to March 28!!! Save the Dates The 11th Annual Meeting of the Service Management and Science Forum June 24 -26, 2016 Swinburne University of Technology Hawthorn, Melbourne, Victoria, AUSTRALIA Theme Managing Service in the Era of Social Media and the Role of Business …
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The 4th International Conference on Serviceology (ICServ2016) Data: Sept 6(Tue)-8(Thu), 2016 Place: Shibaura Institute of Technology, Tokyo, Japan ================================================ We are pleased to inform you the 4th international conference on Serviceology (ICServ2016) held in Tokyo. The main goal of this conference is to provide opportunities for the researchers from academia and industry to share the …
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Resources: The Watson IoT educators guide URL is at https://developer.ibm.com/academic/resources/internet-of-things-educator-guide/ IBM Bluemix online course: Getting Started with IBM Bluemix – 6hrs online training – https://www.ibm.com/developerworks/cloud/courses/getting-started-with-bluemix/ Watson IoT developers page Redbook: The Interconnecting of Everything Whitepaper: Is your business ready for the Internet of Things Four ways to drive service innovation with the Internet of Things …
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From: “T-Summit 2016” <tsummit@issip.org> A reminder that EARLY REGISTRATION ENDS 2/19 for T-Summit 2016: Transformational Approaches to Creating T-Shaped Professionals. Please join us at the historic National Academy of Sciences building in Washington, DC on March 21-22, 2016 for this conference. We invite your attendance and active participation! Featured speakers on the future of T-shaped …
Multiple perspectives on service from three authors – Maglio, Alter, and Manhaes: Paul Maglio (UC Merced): Just read Paul Maglio’s Metaphor piece: http://pubsonline.informs.org/doi/full/10.1287/serv.2015.0115 Editorial Column—Metaphors of Service and the Framing of Service Science Paul wrote: There are many metaphors related to service. There is the “service encounter” (Bitner et al. 1990), the “moment of truth” …
Fundamentals of Service Systems Editors: Cardoso, J., Fromm, H., Nickel, S., Satzger, G., Studer, R., Weinhardt, C. (Eds.) From the website and order here on Amazon: This textbook addresses the conceptual and practical aspects of the various phases of the lifecycle of service systems, ranging from service ideation, design, implementation, analysis, improvement and trading …
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